Systems Communication Specialist

OVERVIEW

The University of St. Thomas invites qualified candidates to apply for a Systems Communication Specialist position within the department for Innovation & Technology Services.

The University of St. Thomas embraces belonging and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion an inclusive environment.  The University is an Equal Employment Opportunity Employer (EEO).  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or other protected characteristic.  This commitment to inclusion and equal opportunity is consistent with our mission: Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good.  A successful candidate will possess a commitment to the ideals of this mission.

JOIN OUR COMMUNITY

The University of St. Thomas offers a competitive and comprehensive benefits program, which includes:

• Tuition Remission for employees, spouses, and dependents
• Generous Retirement Contributions to support your future
• Comprehensive Health Coverage including medical, dental, and vision
• Fully Paid Insurance: disability, life, and AD&D
• Paid Parental Leave to support growing families

Salary Range: $51,700 to $61,000

The University of St. Thomas has provided a salary range that represents its good faith estimate of what the University may pay for the position at the time of posting. The specific salary offered will be determined based on factors such as the qualifications of the selected candidate, departmental budget, internal salary equity considerations, and available market information.

JOB SUMMARY

This position exists primarily to provide technical and operational support necessary to develop and execute communications for Student Data Services. This position assists the Sr. Systems Communication Specialist to ensure excellence and efficiency in the following essential functions:

• Management of the Student Engagement and Support business unit in Salesforce Marketing Cloud (SFMC) including content creation, data segmentation, automation, and certain administrative functions.
• Author and maintain Salesforce and Apsona reports to build populations for Enrollment Services communication plan channels (e.g. Paper, email, SMS).
• Validate and transform data (as needed) to execute communications to students, alumni, and other internal and external constituents.
• Create content for all electronic and paper communications (as necessary).
• Delivery of instructions, data, and/or content to project manager or vendor.
• Ensure the accuracy of the online presence of the Office of Student Data and Registrar.
• Document technical details of communication project tasks.

The above essential functions are not a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.

ESSENTIAL FUNCTIONS

Management of Salesforce Marketing Cloud

• Management of the Student Engagement and Support business unit in Salesforce Marketing Cloud (SFMC) including content creation, data segmentation, automation, and certain administrative functions.
• Create content for all electronic and paper communications (as necessary).
• Delivery of instructions, data, and/or content to project manager or vendor.

Provide data reporting services

• Write and distribute reports of data from university systems.
• When necessary, act as liaison to coordinate reporting that requires collaboration with system analyst team, IDAR, or other University partners.
• Validate and transform data (as needed) to execute communications to students, alumni, and other internal and external constituents

Other operational communication support

• Merged document setup/delivery
• Vendor relations
• Document technical details

Ensure accuracy of online presence for the Office of Student Data and Registrar

QUALIFICATIONS

Minimum Qualifications

• Bachelor’s degree or equivalent experience required

• Three years of experience providing technical

• Strong technical aptitude, ability to think critically, and excellent written and verbal communication skills are non-negotiable

• Remote candidates will be considered, but ability to travel to St. Paul campus regularly is an expectation of this position.

Preferred Qualifications

• Higher education marketing experience
• Operational support for communication projects
• Experience with Salesforce CRM or similar platforms
• Marketing Cloud Engagement Specialist Certification
• Experience with Adobe Creative Suite, Canva, or other content creation tools
• Experience managing websites with low-code tools.

An equivalent combination of education and experience from which comparable knowledge and skills have been acquired may be substituted.

HOW TO APPLY

All interested candidates must apply online at https://www.stthomas.edu/jobs/. Follow the instructions to complete an online application which includes creating or updating an applicant profile, uploading a resume, and completing a job specific application.

In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires consent and successful completion of a background screening.

Official job posting is available at www.stthomas.edu/jobs.