Residence Life Coordinator

Job Responsibilities: 

• Serve as the initial point of contact for residents, providing support and resources that promote an exceptional living environment for our residents.
• Remain knowledgeable and updated on university resources and company initiatives in place to assist students with their needs and development. 
• Partner with property leadership to develop, implement, and evaluate administrative processes that enhance the resident experience.
• Organize, host and evaluate resident events and programs that address resident needs, foster community engagement, and enhance. May oversee appropriate student staff to ensure planning, scheduling and execution of resident events with consideration of resident and university needs.
• Help oversee lease policy enforcement, including resident misconduct follow-up and management in partnership with supervisor.
• Effectively address resident concerns and conflicts. Following appropriate escalation protocols as needed.
• Assist with, in partnership with property leadership, the recruitment, hiring, training and development of Community/Resident Assistants to support functions of the student staff role and to create a positive sense of community for residents.
• Act as a liaison between student staff and property leadership to enhance understanding and communication of community and company updates, training and development opportunities, etc. 
• Assist with office administrative tasks using company resources and systems, including package management, incident reporting procedures, etc.
• Assist property leadership with student staff scheduling needs as it relates to the resident experience including office, event, and on-call scheduling.
• Work closely with property leadership to coordinate resident communication which includes but is not limited to safety reminders, entry notices, marketing of community events, community newsletters, company initiatives, and administrative notices.
• Assist with collecting resident feedback and survey results, as well as implementing decided action plans for improvement. 
• Partner with service team to ensure property is consistently well-maintained and meets curb appeal standards.
• Uphold confidentiality of property information and adhere to key policy.
• Assists in interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; and addressing complaints and resolving problems.
• Other duties, as assigned by supervisor.

Work Environment: 

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities.  We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

• At least 2 years’ of administrative experience
• High school graduate or equivalent
• Strong administrative and customer service skills