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SBA Communications

Owns and leases wireless towers globally

Owner Services Analyst 1 - Internacional

Customer SupportConfirmed live in the last 24 hours
Full-timeTegucigalpa, Francisco Morazán, HondurasNo salary listedIn-person

About the Job

Requirements

  • A secondary-level (diversified) qualification is required.
  • Proficiency in English and Spanish is preferred.

Responsibilities

  • Support the evaluation, design, and implementation of operational processes based on best practices for landowner services.
  • Learn and assimilate processes and identify opportunities for adjustments and improvements.
  • Collaborate with the team to evaluate existing processes and workflows and propose optimization opportunities.
  • Participate in developing new processes and workflows and validate them with management.
  • Assist the team with administrative matters and interact with other departments to facilitate solutions.
  • Analyze site documents, operational records, owner requests, and other available data in detail.
  • Prepare operational reports and support data analysis for decision-making.
  • Analyze owner documents to address pending requests.
  • Verify open and closed requests, alert management, and propose or implement corrections for errors or deviations from established processes.
  • Receive and assist owners visiting the office to resolve questions or concerns.
  • Handle calls and emails as needed to meet company objectives.
  • Manage owner requests according to established processes and workflows.
  • Record calls, emails, and other information in the appropriate work tools.
  • Make outbound calls to owners to clarify issues, present solutions, and request closure.
  • Assist management with quality-control tasks.
  • Perform offline administrative activities as needed.
  • Use internal tools to complete assigned tasks.
  • Work with other departments to prioritize and resolve owner requests.
  • Participate in other projects and tasks assigned by the company.

Desired Qualifications

  • A university degree is preferred.

About the Company

SBA Communications

Owns and leases wireless towers globally

SBA Communications owns and operates wireless communication towers and leases space on them to multiple mobile carriers. The company builds and acquires towers, then rents them out as shared infrastructure so several carriers can mount antennas on a single structure. This model turns fixed assets into a scalable national and international network that supports wireless service without each carrier building its own tower. SBA differentiates itself by owning a large, diversified tower portfolio and concentrating on the landlord model rather than providing only services, enabling carriers to deploy and expand coverage more efficiently. The company’s goal is to provide reliable, widely available wireless infrastructure at scale to connect mobile networks and communities.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Boca Raton, FL
Founded
1989

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