Café & Bookstore Manager

Description

Be part of something new while joining an organization with a long-standing impact.  Hanley Foundation, a West Palm Beach-based nonprofit organization dedicated to eliminating addiction through prevention, advocacy, treatment, and recovery support, is launching an exciting new Café & Bookstore experience and is seeking a Café & Bookstore Manager to help bring this vision to life.

This is a unique opportunity to join the team before opening day and help shape a welcoming destination for guests, staff, and visitors. Team members will receive hands-on training and work alongside respected local partners while joining an established nonprofit organization known for improving lives and creating meaningful impact for decades.

This full-time position offers a competitive salary, comprehensive benefits package, and the opportunity to join a collaborative team that values service, quality, integrity, and innovation.

The Café & Bookstore Manager leads the day-to-day operation of Hanley Foundation's new coffee shop and bookstore. The manager is responsible for operational excellence, a welcoming customer experience, sound financial results, and a strong, well-trained team. The café is a partnership with three local businesses: Pumphouse Coffee Roasters, Celis Juice Bar, and Aioli Bakery. The manager builds and maintains these relationships and ensures staff receive hands-on training from these partners. The manager supports Hanley Foundation's mission and standards of service, professionalism, and respect.

Main Duties & Responsibilities:

• Oversee daily café and bookstore operations to ensure efficient, safe, and compliant service.
• Open and close the café and bookstore, including cash handling, deposits, and POS reconciliation.
• Ensure all menu items, recipes, and service procedures meet partner and Hanley Foundation standards.
• Maintain high standards of cleanliness, presentation, and customer experience in both the café and the bookstore.
• Address customer concerns promptly and professionally, escalating when necessary.
• Directly supervise, coach, and evaluate the Senior Barista and the Bookstore Floor Associate, including scheduling, performance reviews, and feedback.
• Coordinate and schedule hands-on training with partners and track completion of staff training.
• Coordinate daily with the Head Chef and the baker on baked-goods production, menu planning, and service timing. The baker reports to the Head Chef.
• Foster a positive, respectful, and motivated work environment.
• Coordinate product ordering, delivery, quality standards, and pricing with partners and vendors.
• Coordinate with the team on book and merchandise selection, ordering, receiving, pricing, display, and inventory control.
• Coordinate with supervisor to plan seasonal displays and promotions and support author or community events as appropriate.
• Monitor sales, labor, waste, and inventory, and manage costs against the approved budget.
• Prepare regular performance reports for leadership and recommend improvements.
• Maintain compliance with food safety, health, sanitation, and workplace safety regulations, and with HR policies.
• Maintain required licenses, certifications, and inspection readiness.
• Respect confidentiality of Hanley Foundation clients, staff, and visitors.

Hours: 6:00 AM – 2:30 PM

Requirements

Education, Experience, and Qualifications:

• High school diploma or GED.
• 3+ years of café, restaurant, or specialty retail experience, including at least 1–2 years in a supervisory role.
• Florida-approved Food Protection Manager certification (or acquire within 30 days of hire).
• Ability to accurately handle cash and operate a POS system.

Preferred

• Associate's or bachelor's degree in hospitality management, business, or a related field (equivalent experience may substitute).
• Specialty coffee, bookstore, or retail merchandising experience.
• Experience opening or launching a new location.
• Experience managing a budget and working with vendor or community partners.

Other Requirements: 

• Willing to undergo a background check and drug screening, by local law/regulations.
• If in recovery, one (1) year of continuous sobriety is required.

Knowledge, Skills, and Abilities:

• Leadership, coaching, and team-building skills.
• Customer service skills and a welcoming, professional presence.
• Working knowledge of café operations (espresso, brewed coffee, juice, and baked goods service) and retail operations.
• Budgeting, cost control, and inventory management.
• POS systems and basic computer skills (email, spreadsheets).
• Clear written and verbal communication, and the ability to work collaboratively with partners, the food services team, and Hanley Foundation staff.
• Sound judgment, conflict resolution, and decision-making under pressure.
• Organization, time management, and adaptability.
• Reliability and punctuality.
• Openness to feedback and continuous improvement.

Benefits

• Medical, Dental, Vision, Disability, Life Insurance 
• Paid Time Off
• Paid Holidays
• 401k & 401k Match
• Health Savings and Flexible Spending Accounts

Hanley Foundation provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We are a Drug-Free Workplace. Applicants must undergo drug screening after receiving a conditional offer of employment.

www.hanleyfoundation.org