Online Chat Specialist

Job Description

We're seeking an Online Chat Specialist to handle incoming customer support questions via live chat on businesses’ websites and social media accounts and candidate must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries.

Responsibilities:

• Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
• Crete relationships with new customers to better understand and achieve their needs
• Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
• Promotes interest in client products and services
• Consistently achieves established standards of the position
• Continually portray and project a positive and professional image.
• Provide administrative support to the customer service team
• May assist with overflow work and other duties as needed
• Promotes interest in client products and services
• Consistently achieves established standards of the position
• Continually portray and project a positive and professional image
• Provide administrative support to the customer service team
• May assist with overflow work and other duties as needed
• This position is also a remote position in which you will be working from home

Qualifications

1. High school diploma or equivalent.
2. Experience in customer service.
3. Strong telephone etiquette.
4. Familiarity with CRM tools.
5. Excellent communication skills.
6. Ability to manage multiple tasks at once.
7. Ability to adapt to different personalities.

Additional Information

It’s been an honor to contribute to and be a part of countless success stories of all our clients, past and present, and we have just gotten started.