M

Mercier Consultancy Group

French Speaking Customer Expert

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent French, spoken and written, is mandatory.
  • A strong command of English is required for corporate training and internal communication.
  • A valid EU passport is mandatory.
  • Previous experience in customer service or a technical support environment is an advantage, not a requirement.
  • A passion for technology and premium consumer electronics brands is required.
  • Excellent communication skills and a customer-centric mindset are required.

Responsibilities

  • Deliver customer support for Miele's consumer electronics portfolio via phone, email, and chat.
  • Provide technical guidance and troubleshoot Miele home appliances.
  • Maintain knowledge of Miele's product innovation to provide accurate advice to customers.
  • Manage customer inquiries professionally.
  • Document interactions accurately in the CRM system to track and optimize service performance.
  • Collaborate with internal teams to resolve complex technical concerns.
  • Contribute to an environment focused on customer satisfaction and brand loyalty.

Desired Qualifications

  • Previous experience in customer service or a technical support environment.

About the Company

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
Not listed

Recently Posted Jobs

Explore more opportunities at Mercier Consultancy Group

See more jobs