Ability to arrive at work on time and when scheduled.
Ability to stand for up to 8 hours a day and work in a fast-paced environment.
Outstanding guest service skills, professional presentation, and sophisticated communication skills.
Ability to handle multiple tasks in an intense, changing environment.
Flexibility regarding working hours.
Availability for both morning and evening shifts daily.
Valid and legal work authorization in the United States.
Responsibilities
Greet and assist guests arriving and departing from the hotel.
Load and unload luggage into and from guests’ vehicles.
Order taxi cabs, answer general questions, and provide directions.
Welcome and assist guests according to Platinum Service Standards.
Maintain a presence in the front drive throughout the shift.
Greet guests courteously and assist with coordinating arrivals and departures on the front drive, including helping valet and bell staff call cars, process tickets, and provide directions.
Remain observant and respond to each guest entering or leaving through the entrances.
Assist Housekeeping with maintaining the cleanliness and appearance of the hotel lobby and entryway.
Follow the hotel’s telephone etiquette standards.
Follow Occupational Safety and Health Administration regulations.
Report suspicious people, behavior, and vehicles to Security.
Ensure adherence to the Code of Ethics.
Join our Guest Services team as our new Doorman! Be the welcoming face and set the vibe for our lobby and guests! Hook 'em!
*Individual MUST have AM and PM availability daily, shift typically run from 7AM-3PM and 2-10:30PM
Principle Responsibilities & Position Purpose: Greet and assist guests arriving and departing from the Hotel. Assist with loading and unloading of luggage into and from guests’ vehicles, ordering taxi cabs, as well as answering general questions and providing directions.
Welcomes and assists guests’ according to PLATNIUM SERVICE Standards.
Providing an excellent first impression to guests
Maintains a presence in the Front Drive throughout the hours of the shift.
Greets all guests courteously, using the guest’s name whenever possible. Assist with the coordination of the arrivals and departures on the front drive including assisting the valet and bellman with calling cars, processing tickets and directions.
Demonstrates PLATNIUM SERVICE Standards in all interactions.
Remains observant and responds to each guest who passes through entrances.
Assists Housekeeping in maintaining the cleanliness and appearance of the Hotel Lobby and Entry way.
Follows Hotel’s telephone etiquette standards.
Follows Occupational Health & Safety regulations in accordance with OSHA regulations
Reports suspicious people, behavior, and vehicles to Security
Ensures adherence to Code of Ethics
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Ability to arrive to work on time and when scheduled.
Ability to stand on feet up to 8 hours a day and work in a fast-paced environment
Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Must be flexible in terms of working hours.
The Benefits working at AT&T Hotel and Conference Center and FLIK/Compass:
Paid Vacation Days (after 90 days of employment)
Annual Merit Increases based on performance
Medical/Dental/Vision benefit enrollment at time of hire, effective at 90 days
11 Paid Holidays (after 90 days of employment)
Ride the Bus for Free with UT Proximity Card!
Free Daily Shift Meals, Yum!
Lockers & Locker Rooms with Showers
Discounted Monthly UT Garage Parking (Payroll deduction biweekly)
Discount Gift Shop offerings
Referral Bonus $
We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.
AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.