Sutherland

Global BPO providing customer lifecycle management

Forward Deployed Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeBucharest, RomaniaNo salary listed

About the Job

Requirements

At least 3 years of combined experience across a technical configuration or implementation role, such as Configuration Engineer or Software Engineer, and client-facing solution delivery or presales.
Knowledge of the low-code and agentic-platform competitive set, such as Appian, Camunda, IBM, Pega, or comparable conversational AI or orchestration tools.
Hands-on experience building conversational flows from scratch.
Experience configuring or working closely with an agent orchestrator.
Experience setting up and iterating on Knowledge Bases, including document ingestion, chunking, prompt tuning against expected question-and-answer pairs, and failure analysis.
Experience participating in estimation and scoping by assessing the technical feasibility of sales-validated use cases and aligning on a delivery timeline before customer kickoff.
Ability to write code inside the platform and work with APIs to integrate third-party or client systems.
Ability to own a solution end-to-end with product owner, project manager, and architect stakeholders, and translate business requirements into working configuration independently.
Bachelor's degree in Computer Science, Business Information, or a related field.

Responsibilities

Collaborate with the team to understand business requirements and configure solutions accordingly.
Test and validate configurations to ensure they meet business and functional expectations.
Design and develop proofs of concept, working closely with senior engineers to validate feasibility and effectiveness.
Maintain comprehensive and up-to-date configuration documentation.
Stay updated with the latest trends, tools, and technologies.
Recommend enhancements or optimizations based on feedback.

Desired Qualifications

Familiarity with Python.
Direct experience with HTML, CSS, and Angular concepts, or a broader front-end or BPMN background.
Experience running 2–3 concurrent client implementations with shifting priorities.
Some post-kickoff ownership, remaining accountable to the customer after handoff rather than ending involvement once the build starts.

Job Description

Sutherland is seeking a Forward Deployed Engineer to join our team in Bucharest, Romania!

In this role you'll get to:

Collaborate with the team to understand business requirements and configure solutions accordingly
Test and validate configurations to ensure they meet the business and functional expectations.
Design and develop Proof of Concepts (POCs), working closely with senior engineers to validate feasibility and effectiveness.
Maintain comprehensive and up-to-date configuration documentation.
Stay updated with the latest trends, tools, and technologies.
Recommend enhancements or optimizations based on feedback

Qualifications

3-5+ years combined, split across a technical configuration/implementation role (Configuration Engineer, Software Engineer, or similar) and client-facing solution delivery or presales.
Knows the low-code/agentic-platform competitive set (Appian, Camunda, IBM, Pega, or comparable conversational AI/orchestration tools).
Real hands-on time building conversational flows from scratch
Has configured or worked closely with an agent orchestrator
Comfortable setting up and iterating on Knowledge Bases — document ingestion, chunking, prompt tuning against expected Q&A pairs and failure analysis.
Has sat in the estimation/scoping loop — taking sales-validated use cases, judging technical feasibility, and aligning on a delivery timeline before customer kickoff.
Fluent enough to write code inside the platform and work with APIs to integrate third party or client systems.
Comfortable owning a solution end-to-end in front of PO, PM, and architect stakeholders, and translating business requirements into working configuration without hand-holding.
Bachelor degree in Computer Science, Business Information or a related field.
Familiarity with Python.

Major Advantages for candidates having the following:

Direct experience with HTML, CSS, and Angular concepts, or a broader front-end/BPMN background.
Has run 2–3 concurrent client implementations with shifting priorities.
Has carried some post-kickoff ownership (Account Manager adjacent) — staying accountable to the customer after handoff rather than disappearing once the build starts

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

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