All Accor

Global hotel management, franchising, loyalty program

Guest Relation Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeCairo, Cairo Governorate, EgyptNo salary listedIn-person

About the Job

Requirements

A Bachelor's degree in Tourism, Languages, or a related field is required.
Zero to three years of experience working with Opera or a related system is required.
Fluency in English is required.
Additional languages are a plus.
Passion for guest service is required.
Written and verbal communication, interpersonal, and leadership skills are required.

Responsibilities

Be present on time for the shift and maintain the hotel's standards for personal presentation, including hairstyle, uniform, and grooming.
Welcome VIP guests at the hotel entrance and escort them according to their VIP level.
Check the lobby for cleanliness, lighting, ashtrays, and brochures, and take necessary immediate action.
Prepare for the day's VIP arrivals, including room assignments according to guest requests, transportation, and amenities.
Inspect VIP rooms for cleanliness, maintenance, and amenities, and ensure standards are met.
Check expected birthday and honeymoon guests for the day and send a birthday cake with a personalized card from the General Manager.
Be available in the lobby to interact with guests, distribute guest comment forms, promote A-Club membership, and obtain guest feedback.
Follow up on requests from long-stay guests by making courtesy calls and sending amenities as requested.
Escort VIP guests to the hotel exit upon checkout.
Light the lobby candles and switch on the lights according to standards, transitioning from daytime to nighttime.

Job Description

Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform & grooming )
Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level.
Check the lobby area in regards to “cleanliness, light, ashtray, brochures “, take on spot necessary action.
Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.
Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected.
Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM.
Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the guests.
Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request.
To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out.
Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard.

Qualifications

-Bachelor's in Tourism , Languages or any related Field.
- ( 0-3 ) years experience working with Opera or a related system.
- Fluency in English is a must.
- Additional languages are a plus.
- Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skills.

Additional Information

Ihr Team und Arbeitsumfeld:
In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis
Unser Engagement für Diversity & Inclusion:
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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