Technical Program Manager

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

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Job Description

What you will do (Job Specific Details on the nature of the job and responsibilities).

Title of position: Program Manager

Position type: Full time

Location: Canada

Position reports to: Director of Program Management

Application deadline: Applications are being accepted on a rolling basis and this posting will remain open until filled.

Work authorization:  We are unable to sponsor or take over sponsorship of an employment visa, including H-1B visas/Work permits at this time

Job Description:

The Technical Program Manager will join the Project Management Office and drive a complex, multi-year strategic government program involving hardware platform NPI, concurrent software releases, private cloud infrastructure deployment, and international compliance certification. The role requires strong technical program management skills, disciplined execution, executive stakeholder management, and the ability to coordinate across Hardware Engineering, Firmware Development, Networking Software (cloud management, security, controller platforms), QA, Product Management, Manufacturing, International Compliance, and government customer teams across multiple time zones.

The individual will own program visibility and governance, identify and drive resolution of complex cross-functional dependencies across multiple teams and workstreams, ensure customer commitments are met, manage compliance/certification critical paths, maintain executive stakeholder alignment, and escalate risks early with clear impact analysis and mitigation options.

KEY RESPONSIBILITIES:

Executive Stakeholder Management & Program Governance

• Own program governance structure; establish and maintain executive steering committee cadence with clear decision-making authority
• Provide weekly executive reporting on program health, milestone status, critical risks, and pending decisions
• Communicate program status to SVP-level leadership and customer steering committee with clear, actionable insights
• Escalate risks and resource conflicts to leadership with impact analysis, mitigation options, and recommended actions
• Ensure executive visibility into program timeline, customer commitments, and go/no-go readiness
• Manage executive decision-making on trade-offs (scope vs. schedule vs. quality) with full context
  

Release & Program Management

• Manage multiple concurrent software and hardware release programs across cloud management, security, controller, networking software, and manufacturing components
• Drive releases through development completion, QA, release readiness, and GA milestones
• Track release scope, feature readiness, must-fix defects, testing completion, and release criteria
• Lead release readiness meetings, ensuring actions, risks, dependencies, and decisions are documented
• Ensure release artifacts (release notes, technical documentation, customer guides) are completed before GA
• Identify schedule risks early and drive mitigation plans with responsible teams

Hardware NPI & Manufacturing Coordination

• Manage new hardware platform NPI program through development, manufacturing, QA verification, and GA
• Track development, firmware/image readiness, QA verification, manufacturing readiness, and GA milestones
• Ensure hardware engineering and software feature commitments remain aligned with manufacturing timeline
• Coordinate hardware-firmware-software dependencies required for platform launch
• Drive BOM finalization, manufacturing-image readiness, and ODM partner coordination to ensure hardware ships with appropriate firmware
• Coordinate dependencies across Hardware Engineering, Firmware, Software teams, Manufacturing, ODM partners, and other supporting organizations

Quality & Defect Management

• Participate in recurring defect/bug scrubs across multiple software platforms and hardware validation
• Track must-fix defects and ensure critical issues are resolved before release
• Work with Engineering and QA to prioritize defects based on release impact and schedule
• Monitor automated and manual test results; escalate failures threatening release readiness
• Ensure comprehensive end-to-end testing for features spanning multiple platforms (cloud management, security, controller, networking software)

Dependency, Risk & Escalation Management

• Maintain visibility into complex cross-functional dependencies across multiple teams and workstreams
• Proactively identify schedule, resource, technical, testing, compliance, and manufacturing risks
• Maintain centralized risk register with probability/impact assessment and mitigation tracking
• Drive owners toward resolution of blocking issues rather than simply reporting status
• Escalate unresolved risks and resource conflicts to leadership with clear impact, options, and recommended actions
• Coordinate commitments when multiple programs compete for shared Engineering or QA resources
• Ensure critical dependencies have clearly defined owners, dates, and closure criteria

International Compliance & Certification Management

• Coordinate compliance deliverables required for government product release
• Track regulatory and international compliance dependencies (FCC, CE, telecom certifications, government security requirements)
• Ensure compliance requirements and certifications do not block customer deployment
• Coordinate dependencies involving external certification bodies and ODM partners
• Track certification timelines and identify delays or blockers early
• Assess and communicate release impact of delayed certifications or compliance deliverables

Program Tracking & Reporting

• Maintain accurate program plans, milestones, dependencies, risks, and status using Jira and portfolio management tools
• Use Jira epics, features, defects, and dashboards to assess program health across all workstreams
• Develop concise program status reports for PMO and executive leadership
• Clearly communicate milestone health, risks, decisions required, and leadership attention areas
• Use AI tools to generate automated reports, trend analysis, and program health dashboards
• Leverage AI-driven monitoring tools to track program metrics and flag risks proactively
• Manage program coordination and reporting across multiple time zones to support global teams and customers

REQUIRED QUALIFICATIONS

• 5+ years of experience in Technical Program Management, Project Management, or Engineering Program Management in technology organizations
• Demonstrated experience managing complex hardware NPI programs (design through manufacturing, QA, GA)
• Demonstrated experience managing concurrent software releases across multiple platforms with independent release cadences
• Strong understanding of software development lifecycle (development, integration, QA, defect management, release readiness, GA)
• Strong understanding of hardware NPI lifecycle (design, manufacturing, BOM, image readiness, production ramp, GA)
• Experience coordinating programs involving Hardware Engineering, Firmware Development, Software teams (cloud, security, controller), QA, Product Management, Manufacturing, Compliance, and other cross-functional organizations
• Strong experience managing milestones, dependencies, risks, and critical-path activities across multiple concurrent programs
• Demonstrated ability to drive teams toward committed dates without direct management authority
• Experience leading release-readiness meetings, program reviews, defect reviews, and cross-functional working sessions
• Executive communication experience – ability to present program status, risks, and recommendations to VP/SVP-level leadership
• Program governance experience – ability to establish program decision-making structures and executive steering committees
• Strong Jira experience including epics, features, defects, dashboards, queries, and program tracking
• Strong written and verbal communication skills with ability to communicate effectively with technical teams and senior leadership
• Demonstrated ability to recognize when a program is at risk, determine underlying cause, establish action plan, and escalate appropriately
• Risk management experience – ability to identify, assess, prioritize, and track mitigation of program risks
• Ability to operate effectively in fast-moving environment with multiple simultaneous releases and changing priorities
• Experience managing programs with resource support across multiple time zones
• Ability to use various AI tools to generate reports, analyze program data, monitor program metrics, and identify trends

PREFERRED QUALIFICATIONS

• Experience in networking, enterprise infrastructure, cloud-managed platforms, or telecommunications
• Experience managing programs that combine hardware, firmware/software, cloud services, and management/control applications
• Experience with hardware NPI including manufacturing readiness, BOM management, software-image readiness, and ODM/OEM partner coordination
• Familiarity with international product compliance processes (FCC, CE, country-specific certifications)
• Familiarity with government or regulated-industry customer procurement processes and approval workflows
• Experience managing cloud platform deployments, controller-based software releases, and private infrastructure configurations
• Experience managing programs with international customer bases and multi-time zone coordination
• Proficiency with AI-driven program management and analytics tools for reporting and monitoring
• PMP, PgMP, Agile/Scrum, or comparable project/program management certification

KEY CHARACTERISTICS FOR SUCCESS

The strongest candidate will be execution-oriented rather than primarily administrative. This person should be comfortable going deep enough into technical programs to understand what is blocking hardware development, software integration, manufacturing readiness, or compliance certification; challenging dates or assumptions when necessary; and driving teams toward resolution.

They should be able to simultaneously manage hardware NPI and multiple concurrent software releases while maintaining clear understanding of what must happen, who owns it, when it must happen, what dependencies exist, what could cascade delays, and what needs leadership attention.

Success in this role requires:

• Strong ownership – Takes responsibility for program health, governance, and escalation
• Executive presence – Communicates with confidence to senior leadership; gains executive trust and credibility
• Persistence – Drives resolution of blocking issues rather than accepting "will figure it out later"
• Organization – Manages complex cross-functional dependencies with clear visibility and accountability
• Technical curiosity – Understands hardware/firmware/software/cloud complexity without being engineer-level deep
• Sound judgment – Knows when to escalate vs. when to absorb a risk; makes trade-off recommendations with confidence
• Risk acumen – Proactively identifies program risks and develops mitigation strategies; communicates risk trajectory to leadership
• Influence without authority – Drives Hardware, Firmware, Software, QA, Manufacturing teams toward aligned commitments
• Global perspective – Comfortable coordinating across time zones and managing distributed teams
• AI adoption mindset – Comfortable leveraging AI tools to enhance reporting, analysis, and decision-making

Compensation: This role has a market-competitive compensation with an anticipated base compensation range of CAD 110000 to CAD 135000 The posted range reflects the amount Extreme Networks reasonably and in good faith expects to pay for this role upon hire. This range is set using objective, gender-neutral criteria based on skills, experience, responsibility, and working conditions.  Actual compensation offered will depend on the selected candidate's experience, qualifications, skills, and work location.

Benefits and Total Rewards:

Extreme Networks offers a comprehensive benefits package. Specific benefits vary by country and may include:

•    Medical, dental, and vision insurance

•    Flexible work schedules and work-from-home opportunities where role permits

•    Paid time off, including open time off in eligible markets and statutory leave in all markets

•    Paid holidays in accordance with local practice

•    Retirement savings programs, including RRSP matching in Canada

•    Employee Stock Purchase Program, where eligible

•    Adoption assistance and fertility treatment support, where eligible

•    Flexible spending accounts, where eligible

•    Employee assistance program

•    Tuition reimbursement, where eligible

•    Life and disability insurance

Benefits eligibility is based on country of employment, role, and employment status. Complete benefits details will be provided during the interview process and in the formal offer of employment.

Equal Employment Opportunity

Extreme Networks, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to taking affirmative action to employ and advance in employment qualified protected veterans, including disabled veterans, recently separated veterans, active-duty wartime or campaign badge veterans, and Armed Forces service medal veterans.

Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (for example, stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks. We encourage people from underrepresented groups to apply.

Fair chance and background checks

Extreme Networks will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance for Employers, Philadelphia Fair Criminal Record Screening Standards Ordinance, Illinois Human Rights Act, Cook County Human Rights Ordinance, Seattle Fair Chance Employment Ordinance, and the San Francisco Fair Chance Ordinance. An applicant's conviction history will not be considered until after a conditional offer of employment has been made. Following any individualized assessment, applicants will be provided with the opportunity to respond before any adverse action is taken.

Extreme Networks does not seek salary history information from applicants and will not rely on salary history in determining whether to offer employment or in setting compensation.

Reasonable accommodation

Extreme Networks is committed to providing reasonable accommodations to qualified applicants with disabilities throughout the application, interview, and hiring process. If you require a reasonable accommodation to participate in the application or interview process, please contact [insert contact email and phone]. All requests will be handled confidentially.

Use of artificial intelligence in hiring

Extreme Networks may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. Applicants have the right to request human review of any automated decision affecting their candidacy and to request information about how their personal data is processed. To exercise these rights, please contact [insert contact email].

Data privacy

Personal data provided during the application process will be processed in accordance with Extreme Networks' Candidate Privacy Notice, which is available at https://www.extremenetworks.com/about-extreme-networks/company/legal/privacy-and-cookies-policy. For applicants in the European Economic Area, United Kingdom, and other jurisdictions with comparable data protection laws, the Candidate Privacy Notice describes your rights regarding your personal data.

About Extreme Networks

Extreme Networks, Inc. (NASDAQ: EXTR) creates effortless networking experiences that enable people and organizations to advance. We push the boundaries of technology by leveraging machine learning, artificial intelligence, analytics, and automation.

Learn more at www.extremenetworks.com, or follow us on LinkedIn, X, and Facebook.

Job Description Summary

Qualifications

Basic Requirements and Preferred Qualifications for the job.

BEng

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human oversight. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed —or to exercise any applicable privacy rights—please contact us at [email protected].

Our full privacy statement is available here:Privacy Statement