Full-Time

Senior Manager

Customer Success Engineering

MindTickle

MindTickle

501-1,000 employees

SaaS sales readiness and enablement platform

No salary listed

Pune, Maharashtra, India

In Person

Category
Customer Experience & Support (1)
Required Skills
Salesforce
SAML
AWS
REST APIs
Data Analysis
OAuth
Requirements
  • 12-15 years of experience in technical support, customer success; 2+ years in senior leadership managing managers in a B2B SaaS setup or an Enterprise organization.
  • Leadership DNA: Proven ability to lead at scale, navigate ambiguity, and drive clarity across cross-functional teams.
  • Enterprise Customer Experience: Proven experience building and leading support functions for global enterprise customers, with a deep understanding of their security, compliance, and operational expectations.
  • Past experience in successfully driving the support function into a strategic customer advocacy engine, influencing product roadmap and customer loyalty through structured feedback loops and measurable impact.
  • Proven ability to lead through high-severity incidents, platform outages, or enterprise escalations, showing calm under pressure and excellence in stakeholder management.
  • Customer-Centric: Deep empathy for customer pain points, with the ability to translate that into business value and technical solutions.
  • Global and Cultural Fluency: Experience working across regions and time zones with a sensitivity to global customer expectations, language nuances, and cultural alignment.
  • Strong technical Depth: Deep understanding of modern SaaS architecture, cloud-native infrastructure (Amazon Web Services), APIs and webhook frameworks, SSO and authentication protocols (OAuth, SAML), 3rd Party Integrations, enterprise data platforms, and analytics ecosystems.
  • Able to engage confidently with Engineering and Product teams in root cause investigations, and platform escalations.
  • Brings the ability to translate complex technical concepts into clear business impact, and ensure support teams are equipped to handle increasingly technical customer environments.
  • Strategic Thinker and Hands-on: Can operate at 10,000 ft and 10 ft, shifting between strategy, execution, and coaching effortlessly.
  • Operational Excellence: Experience with tools like Salesforce, Freshworks, OData, and Reporting/BI Tools. Familiarity with ITIL, CS Ops frameworks, and AI-based support models is a plus; experience in scaling metrics, dashboards, and support processes.
  • Structured problem solver who breaks down complex challenges into logical, actionable components.
Responsibilities
  • Lead a high-performing support team to delight global customers, providing superior customer experience with customer trust as the guiding principle.
  • Champion a customer-first culture grounded in trust, empathy, and responsiveness to foster technical partnership and drive an enterprise mindset to customer success.
  • Elevate the role of the engineer within customer support - ensuring deep product knowledge, solid troubleshooting skills, and proactive ownership.
  • Demonstrate success in reimagining support operations using AI or AI-based quality scoring. Not just adopting tools, but redefining workflows with them. Continuously keep the support org future-ready by staying ahead of AI-driven support trends and tooling.
  • Lead from the front during high-severity escalations and complex technical issues, ensuring clarity and customer confidence.
  • Leverage automation and AI (Integrate AI copilots, chatbots) to improve resolution times, customer satisfaction, and team productivity.
  • Data-driven decision making: Leverage data and customer insights to guide strategic decisions; establish robust dashboards and analytics workflows that surface patterns, trends, and signals to proactively improve customer experience, team performance, and operational efficiency.
  • Build and maintain real-time dashboards for key metrics: CSAT, SLA adherence, resolution time, ticket deflection, etc.
  • Partner cross-functionally with Product, Engineering, and Customer Success to influence roadmap and resolve root causes.
  • Champion the voice of the customer internally and close the loop with actionable feedback.
  • Promote knowledge sharing through documentation, postmortems, and internal forums to scale expertise and reduce time to resolution.
  • Drive continuous upskilling through training and career development programs.
  • Recruit, retain, and develop top-tier support talent with deep technical acumen and service excellence.
  • Instill a culture of accountability, collaboration, and continuous improvement within the support org.
  • Encourage a culture of innovation, experimentation, and adaptability to new workflows and systems.
Desired Qualifications
  • Familiarity with ITIL, CS Ops frameworks, and AI-based support models.

MindTickle offers a SaaS platform for sales readiness and enablement. It trains sales teams using bite-sized micro-learning, social features, and gamified training, with tools for virtual and field coaching and readiness assessments. The platform provides data-driven insights to track progress and ROI, and hosts virtual sales events for continuous learning. It stands out by combining micro-learning, social interaction, gamification, coaching, and analytics to tailor learning and improve customer interactions.

Company Size

501-1,000

Company Stage

Series E

Total Funding

$281.3M

Headquarters

San Francisco, California

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • 233% YoY ARR growth and 74% customer increase from revenue productivity products.
  • memoryBlue partnership embeds AI coaching across all sales development services.
  • Joan Jenkins appointed CMO, bringing Cisco and Oracle marketing expertise.

What critics are saying

  • Gong.io erodes coaching edge with 95% accurate conversation intelligence for Zoom.
  • Salesloft captures 30% more pipeline velocity, stealing Adobe enterprise share.
  • OpenAI GPT agents replicate 70% features at 80% lower cost in 3-6 months.

What makes MindTickle unique

  • ElevateOS launches as first agentic OS for revenue enablement with AI Tutor and Roleplay.
  • Real Deal AI Role Plays personalize scenarios from CRM data for realistic practice.
  • AI Deal Guides provide next-best-action nudges integrated into Slack and Teams.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
MarTech360
Mar 26th, 2026
memoryBlue partners with Mindtickle to enhance ai-driven sales development performance.

memoryBlue partners with Mindtickle to enhance ai-driven sales development performance. MemoryBlue has announced a strategic partnership with Mindtickle, aimed at strengthening sales development performance through advanced AI-driven coaching and enablement capabilities. As part of the collaboration, Mindtickle's platform will be embedded into memoryBlue's standard service offering, making it accessible to all dedicated sales resources. This partnership further reinforces memoryBlue's commitment to delivering measurable results and performance improvements. With the integration of Mindtickle's AI-based sales enablement tools, memoryBlue's clients will have access to a dual-layer coaching program. The program will include the Standard Enablement Package, which will be accessible across all campaigns, and the Advanced AI Coaching Suite for those seeking deeper insights for performance improvements. Under the new arrangement, all memoryBlue programs will include a structured onboarding experience, where there will be an integration of instructor-led training and on-demand learning. The sales team will also have access to campaign-specific training materials, which will be tailored to the client's market and solutions, as well as an AI-powered search feature for relevant messaging. The sales team will also have access to AI-powered role-playing simulations, where they will be able to interact with real-life scenarios with prospects, thus being equipped with the tools to handle objections. "In today's environment, AI isn't optional - it's how you stay on the bleeding edge. Tasks like call scoring and one-to-one coaching are critical to performance, but incredibly hard to deliver consistently at scale. AI solves that. By deploying Mindtickle across our entire operation, we're automating what was once manually intensive, unlocking efficiency, and freeing our team to focus on what moves the needle. The result for our clients is better insights, sharper campaign intelligence, and a partner that can pivot faster and drive more revenue. That's what it means to us to remain the most innovative sales and revenue partner in the market." - Aurelien Mottier, President, memoryBlue. Advanced organizations can also look to the Advanced AI Coaching Suite for the evaluation of real-time sales conversations, which will include feedback, scorecards, and in-depth conversation analysis to provide specific coaching results. There is also the scoring of performance results for specific competencies, as well as the longitudinal analysis of progress over time for individuals and teams. The overall visibility for managers and revenue leaders will provide greater insight into the performance of the team, allowing for more specific coaching and sales strategy refinement. The results of the Mindtickle analysis will be passed on to the clients of memoryBlue, which will provide a better overall picture of the progress of the pipeline and how to improve the messaging and conversion rates. Mindtickle now becomes a key component of memoryBlue's broader technology ecosystem, contributing to a unified infrastructure designed to maximize productivity, consistency, and scalability across all sales engagements. "memoryBlue has built a reputation for delivering elite sales talent, and we're proud to power the continuous development that keeps that talent sharp. Together, we're giving clients something rare: a team that's not just ready on day one, but gets better every single day they're in market." - Craig Carney, SVP Global Sales, Mindtickle The integration of Mindtickle is effective immediately for all existing memoryBlue clients. New and prospective customers will also benefit from the platform as a standard feature from the beginning of their engagement, reinforcing memoryBlue's commitment to delivering high-performance, AI-enhanced sales development services.

PR Newswire
Oct 15th, 2025
Mindtickle Unveils New AI Innovations at Elevate Summit to Close the GTM Execution Gap

Mindtickle unveils new AI innovations at Elevate summit to close the GTM execution gap. News provided by. CHICAGO, Oct. 15, 2025 /PRNewswire/ - Mindtickle, the market-leading revenue enablement platform, announced a major expansion of its AI capabilities at Elevate, its inaugural annual customer summit in Chicago. The new suite of AI-powered features, including personalized Real Deal AI Role Plays, AI Deal Guides, and AI Content Creation, empowers GTM teams to turn strategy into action and ensure sellers are ready for every customer interaction. Mindtickle's vision is to give every GTM professional an AI-powered teammate, moving beyond training to deliver hyper-personalized support and insights directly in their workflow. This builds on more than a decade of innovation across the Mindtickle platform, which already integrates training, coaching, content management, and conversational insights. "Selling has never been more challenging, and enablement teams are under growing pressure to drive seller productivity and revenue growth," said Krishna Depura, Co-founder and CEO of Mindtickle. "The core challenge is bridging the gap between strategic plans and frontline execution. Enablement is that bridge, and our AI platform provides the power to move faster and smarter. We are transforming the impact enablement teams have on their GTM organizations, ensuring every seller has the guidance, content, and practice to win deals faster." The announcements address critical challenges in seller preparedness, deal execution, and content creation: Mindtickle, a pioneer in AI Role Plays with over 1.5 million completed by its users, is taking this capability to the next level. The new feature automatically generates role play scenarios that are personalized for individual sellers and specific to their actual deals. * Realism in Practice: Leveraging agentic AI, the system pulls in current deal context from CRM, buyer engagement signals, persona information, and notes to create a highly realistic, in-the-moment practice environment. * Targeted Feedback and Guidance: Sellers receive precise, real-time feedback, a "golden pitch" for successful conversation pathways, and key skills to improve. * Continuous Improvement: Insights from role plays flow into a dedicated seller dashboard, tracking patterns over time and ensuring future recommended practice is tailored to address specific skill gaps and drive long-term competency development. The new AI Deal Guides act as an intelligent co-pilot, guiding sellers with the exact actions needed to progress a deal, ensuring no opportunity is missed and strategy is executed flawlessly. * Workflow Integration: Sellers receive timely nudges in their flow of work (e.g., Slack or Teams) when a deal changes, directing them to a comprehensive Deal View. * Intelligent Deal Summary: The Deal View brings together fragmented data - CRM information, call themes, and buyer engagement signals - to provide a full summary, key milestones, competitor intelligence, and insights on the buying committee. * Actionable Guidance: Beyond information, the system recommends the Next Best Action, offering strategies for objection handling or suggesting recommended content to move the deal forward, all tied back to the customer's value proposition and goals. To accelerate the creation of impactful enablement experiences, Mindtickle introduced AI Content Creation for video. * Document-to-Video Workflow: Enablement teams can now create a fully customized, narrated enablement video from a dense text document or PDF with a simple workflow. * Customization and Speed: The system generates a preview with chapters, associated visualizations, and a fully narrated script. Users can easily customize the script, change the AI avatar, edit on-screen text, and modify visuals before generating the final, engaging video - all without relying on external vendors or resources. Mindtickle also announced AI Custom Docs, a powerful enhancement to its content management system designed to eliminate the trade-off between content personalization and compliance. This feature empowers sellers to create hyper-personalized, on-brand collateral instantly, ensuring consistent, high-quality messaging across every opportunity. * Instant Personalization at Scale: Content administrators can designate approved assets as smart templates by setting variables (e.g., company name, deal size, or opportunity owner). This enables sellers to auto-customize documents to the specifics of any deal in seconds. * Workflow Integration: Integrated directly into the new AI Deal Guides, the customization process is automatic. When a Deal Guide recommends content, the seller clicks to auto-populate the smart template using live data from the CRM and deal context, significantly reducing manual effort. * Governed Content Assembly: Beyond auto-population, AI Custom Docs enables sellers to further personalize presentations by using natural language prompts to search for and add additional marketing-approved slides. This ensures that even customized presentations are built exclusively from compliant, on-brand collateral. This new capability strikes a critical balance, giving sellers the agility to win deals with personalized content while maintaining the strict governance and brand consistency required by marketing and compliance teams. AI That Powers Strategy to Execution Mindtickle's new AI offerings are built on a next-generation agentic AI platform, ensuring enterprise-grade data intelligence, governance, and security, and deep integration with the existing revenue ecosystem. "For over a decade, Mindtickle has helped organizations prepare their sellers to win," said Deepak Diwaker, Co-founder and COO of Mindtickle. "Our new agentic AI-first platform is architected to continually evolve with the latest AI innovations, enabling specialized agents to act as intelligent teammates within every seller's workflow. This is how we power the last mile between strategy and execution, ensuring every customer interaction creates impact." The new features are rolling out to customers with specific beta programs in place for immediate testing and adoption. Mindtickle remains committed to helping enablement teams move faster and smarter with AI powering every step from strategy to execution. About Mindtickle Mindtickle is the leading AI-powered revenue enablement platform to help revenue teams sell smarter, coach more effectively, and engage modern buyers. With AI and a unified data approach, teams get always-on help with every deal, personalized learning to improve skills, and performance insights to drive more revenue. Mindtickle is recognized by customers and industry analysts as an innovative market leader and ranked #1 by G2 for sales onboarding and training. To learn more or get started today, visit www.mindtickle.com. SOURCE Mindtickle

Maxim
Feb 20th, 2025
Mindtickle's Robust AI Productionizing Process powered by Maxim

Mindtickle's central ML platform team partnered with Maxim to develop, test, and implement all the GenAI features the company is rapidly shipping.

Built In
Dec 20th, 2024
20 Startup Companies in Pune to Know

Mindtickle's sales-readiness tech is used by Fortune 500 companies and was awarded the top spot in G2's 'Best Software Companies' list of enterprise products in 2020.

PR Newswire
Aug 27th, 2024
Mindtickle Named A Leader In Revenue Enablement Platforms By Top Analyst Firm

New Report Recognizes Mindtickle for Full-Featured Platform and Innovation RoadmapSAN FRANCISCO, Aug. 27, 2024 /PRNewswire/ -- Today, Mindtickle has been recognized as a Leader in The Forrester Wave™: Revenue Enablement Platforms, Q3 2024. This is the first time Forrester has published an evaluative report on vendors in this category, which author Eric Zines characterizes as a convergence of the Sales Content Management and Sales Readiness categories. Forrester used 32 criteria to evaluate the 12 most significant revenue enablement platforms, ranking Mindtickle the highest possible score in nine criteria, including "efficiency/upside benefits" for sellers and managers/coaches.According to the Forrester report, "Mindtickle delivers a full-featured platform backed by a strong innovation roadmap," adding that "Mindtickle is best for enterprise-level customers who want an integrated enablement solution from a vendor that values collaboration in their development roadmap and has the ability to transform their sales L&D efforts." Forrester weighs current offerings in its evaluative reports and vendors' vision and direction."This recognition as a Leader not only highlights for us our innovation but also our deep commitment to our customers' success," said Krishna Depura, CEO and co-founder of Mindtickle. "We believe that our true impact is measured by the results we help our customers achieve—results that empower them to reach and exceed their revenue goals."As part of the process, Forrester received direct input from current customers of the participating vendors. According to Forrester, "Reference customers rave about Mindtickle's dedication to customer success and highlight the ease of sharing content…in a tailored, elegant manner that provides insights and feedback on content usage."The Mindtickle Revenue Enablement Platform helps companies win more and expand fast, keeping teams up to speed with market changes and buyers' needs with training, content management, coaching, call insights, and digital sales rooms