Lightspeed Commerce
Global SMB POS and payment platform
Customer Onboarding Manager - Golf
Three days on-site per week required.
About the job
- 3 to 5 years of experience in customer implementation, project management, or consulting in a technology-focused SaaS or B2B environment.
- Experience in the golf industry.
- A bachelor's degree in business, technology, or a related field, or equivalent experience.
- Technical proficiency in implementation workflows, data migration, and SaaS ecosystems.
- Strong communication, stakeholder management, and problem-solving skills.
- Ability to work effectively in ambiguous and constantly changing environments and adapt quickly when priorities change.
- Proficiency in English as the working language.
- Intermediate proficiency in Excel or Sheets for tracking, analysis, and reporting.
- Knowledge of Mac OS X, iOS, and G-Suite.
- Serve as the primary point of contact during onboarding, build strong client relationships, and guide clients through a structured and timely deployment.
- Collaborate with sales and account management teams to understand client goals and define customized onboarding plans.
- Lead project-planning activities, including requirements definition, training-session coordination, deliverable tracking, and go-live readiness management.
- Use internal systems to proactively manage the onboarding pipeline and individual client schedules across accounts.
- Apply project-management best practices across multiple simultaneous engagements while proactively mitigating risks.
- Coordinate internal teams, including implementation consultants, implementation specialists, account managers, and customer service representatives, to ensure onboarding tasks are completed successfully.
- Report blockers and act as a communication bridge between departments to resolve issues effectively.
- Continuously evaluate onboarding outcomes and refine internal processes to improve future implementations.
- Maintain a strong understanding of the Lightspeed product portfolio, including its features, updates, and enhancements.
- Ensure onboarding is delivered on schedule without compromising quality.
- Maintain organized and relevant data and communications throughout the project lifecycle.
- Strong knowledge of point-of-sale platforms.
- Hands-on experience with ChurnZero, HubSpot, and Salesforce.
- Excellent telephone etiquette.
- Excellent written and verbal English communication skills, including the ability to simplify complex situations.
- Knowledge of the golf sector.
- Strong ability to keep internal and external stakeholders informed and coordinated.
- Ability to manage handoffs and escalations diplomatically and clearly.
About the company
Lightspeed Commerce provides cloud-based software that helps small and medium-sized retailers and restaurants manage sales, payments, inventory, and customer engagement. Its tools combine POS hardware with software that runs in the cloud, syncing data across locations so businesses can operate, analyze performance, and engage customers online and offline on a subscription basis. What sets Lightspeed apart is its focus on SMBs through an integrated, scalable suite and its global reach. The company aims to transform global commerce by helping small businesses run operations smoothly and grow through technology.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Montreal, Canada
Founded
2005
Get referred to Lightspeed Commerce
See people who can refer or advise you
Simplify's Take
What believers are saying
- July 30, 2026 revenue reached $322.7 million, up 5.8% year over year.
- Management kept fiscal 2027 guidance for 12%-15% organic growth and $75-$95 million EBITDA.
- September 2026 partnerships with ShipStation and Dealer Spike expand attach rates and merchant utility.
What critics are saying
- July 30, 2026 guidance still targets $1.225 billion-$1.265 billion revenue, below stronger peers.
- Lightspeed cut about 100 jobs in 2026, signaling ongoing efficiency pressure.
- Toast, Shopify, and NCR absorb merchant spending; Lightspeed risks category irrelevance by 2027.
What makes Lightspeed Commerce unique
- Lightspeed unifies POS, payments, ecommerce, inventory, and supplier workflows across 100 countries.
- September 2026 ShipStation and On Deck deepen vertical and omnichannel workflow integration.
- Lightspeed’s dealer, retail, and golf ecosystems create sticky, specialized merchant relationships.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Unlimited Paid Time Off
Flexible Work Hours
Paid Leave
Extended Healthcare Benefits
Mental Health Support
Lightspeed Equity Scheme
Health & Wellness Credit
Volunteer Day
Growth & Insights and Company News
6 month growth
↑ 6%1 year growth
↑ 6%2 year growth
↑ 1%Ascensus appoints John Shapiro as Chief Product Officer. Sep 22, 2026, 12:00 ET Experienced product leader to help strengthen client-centered innovation and advance the company's next phase of growth DRESHER, Pa., Sept. 22, 2026 /PRNewswire/ - Ascensus, the engine at the center of America's savings ecosystem, today announced that John Shapiro has joined the company as Chief Product Officer and a member of the executive leadership team. Reporting directly to CEO Nick Good, Shapiro will shape Ascensus' enterprise-wide product vision and strengthen how the company develops and delivers products, makes decisions, and sets priorities across the business. As Ascensus continues to enhance the client experience and position the company for its next phase of growth, strong product leadership will play an increasingly important role in helping connect client insights, business priorities, and technology to create more integrated solutions and better outcomes. Shapiro will lead the Product organization and help foster unified, client-focused, and outcome-oriented approaches to product development across the enterprise. "Ascensus has tremendous momentum, and we're investing in the capabilities that will help drive our next phase of growth," said Nick Good, CEO of Ascensus. "Delivering an exceptional client experience is central to that strategy. We want to make it easier for clients and partners to do business with us while creating more connected solutions and better outcomes. John brings a powerful combination of client focus, product leadership, and business acumen, and I'm excited about the impact he will have as we continue to grow and evolve." "Ascensus stands out for its clear purpose, talented team, and unique position in the market," said John Shapiro. "I'm thrilled to join the company at such an important time and help build on its strong foundation by creating solutions and experiences that deliver greater value for clients, partners, and savers." Shapiro joins Ascensus from Lightspeed Commerce, where he served as Chief Product Officer. Earlier in his career, he held product leadership roles at Wayfair, Intuit, and Adobe Systems. Throughout his career, he has built and led large-scale product organizations, bringing new ideas to market and helping businesses serving millions of users accelerate growth. Shapiro earned an MBA from Harvard Business School and a bachelor's degree in computer science from Stanford University. About Ascensus Ascensus is the engine at the center of America's savings ecosystem. The company makes saving easier by bringing together intuitive technology, AI, and high-touch service to support better financial outcomes for savers, small- to mid-sized businesses, state governments, and leading corporations and financial institutions. Ascensus offers comprehensive qualified and nonqualified retirement plan solutions, third-party retirement plan administration, 529 education and ABLE savings program administration, corporate- and bank-owned life insurance solutions, as well as fiduciary and total rewards services. The company supports over 16 million savers[1] and oversees more than $1.3 trillion in assets under administration[2] as of August 3, 2026. For more information, visit ascensus.com. [1] Figure includes American Trust Retirement recordkeeping participants [2] Figure includes AmericanTCS AUA SOURCE Ascensus
Lightspeed DMS real-time inventory sync. Dealer Spike and Lightspeed have built the first real-time connection in the Lightspeed ecosystem between your DMS and your website, so your digital showroom stays accurate down to the minute. Real-time inventory sync means your website never lags behind your active showroom. The old way: a unit arrives in back Tuesday morning and doesn't show up on your site until the next overnight batch update, so a customer who would have called about it today calls somewhere else instead. Or a unit sells and stays live online for another day, taking calls on something that's already gone. That gap exists because most websites check inventory once a day, sometimes less, and today's shopper won't wait until tomorrow to see if a unit is still there. The new way: Dealer Spike and Lightspeed built a webhook to achieve a real-time connection that closes that gap entirely. A traditional integration relies on your website periodically checking in with the DMS to ask if anything changed. A webhook flips that: instead of your site asking, Lightspeed tells your site when something happens. Already on Lightspeed? This is already headed your way. If you have an existing parts and unit inventory 3PA key, real-time sync is rolling out to you automatically at no additional cost. Nothing to set up on your end. Want to be among the first to get it? Sign up here. Not on Lightspeed yet? Here's why dealers are making the move. Within the Lightspeed ecosystem, Dealer Spike is the first website partner to offer a real-time DMS sync like this, keeping your inventory accurate within minutes instead of once a day. If your site still runs on daily batch updates, ask your Dealer Spike account team what switching to Lightspeed would mean for you. Dealer Spike is the first website provider to offer this real-time sync. Ted Kerkam, Lightspeed's Director of Product Management, put it simply on the What's New at Dealer Spike webinar: Dealer Spike is the first website provider to partner with Lightspeed on this. That's worth pausing on. Lightspeed runs the DMS behind more than 4,500 dealers across powersports, marine, RV, and golf, and a real-time connection into a system that central takes real cooperation, engineering time, and trust from the DMS partner, not something a website provider ships alone. Andy Korolenko, Dealer Spike's Senior Manager of Partnerships, sees the same pattern in nearly every integration he works on: The biggest thing I see with integrations is the constant request for faster updates. It's always, 'Great, Dealer Spike has got once-a-day updates - how do Dealer Spike get to every three hours? How do Dealer Spike get to once an hour?' Real-time skips past all of that." Andy Korolenko, Senior Manager, Partnerships, Dealer Spike Very few partnerships have the resources to make that leap directly. Getting there took two things being true at once: Lightspeed having the technical depth to build something this capable, and enough shared dealers to justify the investment on both sides. That overlap is real: 70% of Dealer Spike customers with a DMS integration run Lightspeed, backed by years of partnership between its teams. You can read more about the full partnership on its Better Together page. Here's exactly what changes for your inventory. Ted explained it plainly on the webinar: Webhooks removes the polling and creates a real-time integration between Dealer Spike and Lightspeed. Take receipt of a unit and load it into Lightspeed, and it shows up on your website immediately. Sell a unit, and it comes down immediately, at no additional cost for Lightspeed customers with an existing 3PA key. Once enabled, it runs itself: Once webhooks are enabled, they actively scan for changes in the dealer inventory and make sure that those get posted. So you can always manually push if you want to, but Webhooks will be sort of the always-on solution for inventory updating online." Ted Kerkam, Director of Product Management, Lightspeed That accuracy pays off beyond your leads, too. Search engines and AI assistants increasingly favor sites with current, accurate listings, and treat outdated inventory as a signal to rank lower. A site that reflects real inventory in real time has a real edge over a competitor whose listings lag a day behind. Real-time sync is rolling out now - don't wait to get started. Sign up below to lock in first access. What's coming next. Real-time inventory sync is the biggest thing Dealer Spike and Lightspeed have shipped together so far, but it's not the last. Next up is a text widget that captures sales, parts, service, and rental leads directly into your Lightspeed CRM, with no double entry and no new number to manage since it runs on your existing Twilio account. It's still in development, targeted for general availability this summer. That's one piece of a longer list of projects the two teams are working through together. As Andy puts it, "There's just so much in the works right now." See the full partnership. Watch Ted Kerkam and its team cover both real-time sync and a preview of the upcoming text widget live in the webinar.
Lightspeed introduces "On Deck" to help golf courses recapture canceled tee-time demand. September 14, 2026 New waitlist technology notifies golfers the moment their preferred tee time opens up, helping courses maximize bookings without manual work. MONTREAL, SEPTEMBER - Lightspeed Commerce Inc. (NYSE | TSX: LSPD) ("Lightspeed" or the "Company"), the unified omnichannel platform powering ambitious retail, golf and hospitality businesses in over 100 countries, today announced On Deck, a new Lightspeed Golf capability that helps courses recapture demand when a tee time becomes available. Through the Lightspeed Golf booking experience, golfers can set up an On Deck request for a preferred tee time or time window. When a matching opening is found due to a cancellation or rescheduling by the original booker, they receive an automated email with an opportunity to book it. Golfers want to play at their preferred time, but when that time is already booked, they are often left checking back manually or settling for a less convenient slot. On Deck gives them an easier way to express interest in the tee times they want, while helping courses connect newly available inventory with golfers who are ready to play. For golf courses, a filled tee time can create revenue opportunities beyond the booking itself, including cart rentals, pro shop purchases and food and beverage sales. By connecting newly available tee times with interested golfers, On Deck can help courses improve occupancy, recover revenue from cancellations and reduce the manual follow-up associated with managing demand. On Deck works with the Lightspeed Golf booking experience and tee sheet, helping courses manage demand without adding another system or process. The capability is designed to reduce empty slots while minimizing additional work for course staff and golfers. On Deck rolls out alongside Tee Time Reminders, which sends golfers an automated email 48 hours before a booking to confirm or edit their reservation. Lightspeed plans to continue expanding On Deck to help courses deliver better golfer experiences and capture more booking opportunities. About Lightspeed. Lightspeed is the POS and payments platform powering businesses at the heart of communities in over 100 countries. As the partner of choice for ambitious retail, golf and hospitality entrepreneurs, Lightspeed helps businesses accelerate growth, deliver exceptional customer experiences, and run smarter across all channels and locations. With fast, flexible omnichannel technology, Lightspeed brings together point of sale, ecommerce, embedded payments, inventory, reporting, staff and supplier management, financial services, and an exclusive wholesale retail network. Backed by insights, and expert support, Lightspeed helps businesses run more efficiently and focus on what they do best. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange and Toronto Stock Exchange (NYSE: LSPD) (TSX: LSPD), with teams across North America, Europe, and Asia Pacific. Forward-Looking Statements This news release may include forward-looking information and forward-looking statements within the meaning of applicable securities laws ("forward-looking statements"), including information regarding Lightspeed's product offerings. Forward-looking statements are statements that are predictive in nature, depend upon or refer to future events or conditions and are identified by words such as "will", "expects", "anticipates", "intends", "plans", "believes", "estimates" or similar expressions concerning matters that are not historical facts. Such statements are based on current expectations of Lightspeed's management and inherently involve numerous risks and uncertainties, known and unknown, including economic factors. A number of risks, uncertainties and other factors may cause actual results to differ materially from the forward-looking statements contained in this news release, including, among other factors, those risk factors identified in our most recent Management's Discussion and Analysis of Financial Condition and Results of Operations, under "Risk Factors" in our most recent Annual Information Form, and in our other filings with the Canadian securities regulatory authorities and the U.S. Securities and Exchange Commission, all of which are available under our profiles on SEDAR+ at www.sedarplus.com and on EDGAR at www.sec.gov. Readers are cautioned to consider these and other factors carefully when making decisions with respect to Lightspeed's subordinate voting shares and not to place undue reliance on forward-looking statements. Forward-looking statements contained in this news release are not guarantees of future performance and, while forward-looking statements are based on certain assumptions that Lightspeed considers reasonable, actual events and results could differ materially from those expressed or implied by forward-looking statements made by Lightspeed. Except as may be expressly required by applicable law, Lightspeed does not undertake any obligation to update publicly or revise any such forward-looking statements, whether as a result of new information, future events or otherwise. For further information: Lightspeed Media Relations: [email protected]
ShardLab backs StoreHub to roll out payment-linked merchant rewards. Singapore-based venture studio ShardLab has made an undisclosed strategic investment in StoreHub to build payment-linked rewards products across Southeast Asia, the companies said on Wednesday. The partnership gives ShardLab direct access to StoreHub's network of more than 20,000 merchant locations across Malaysia, the Philippines, Thailand and Japan, which together process over 200 million transactions worth roughly US$3.5 billion annually. Alongside the equity investment, the two firms will establish a joint venture to build consumer payment and loyalty software. The products aim to tie merchant promotions directly to payment processing rather than relying on separate stamp cards or third-party apps. Plugging loyalty into payment hardware. ShardLab operates as the innovation arm of South Korean blockchain investment firm Hashed, established through a partnership with Thai financial group SCBX. The venture studio develops programmable loyalty systems designed to embed rewards rules directly into point-of-sale transactions. For small restaurants and boutique retailers, managing fragmented payment options, ranging from cash and bank transfers to QR codes and mobile wallets, often makes running structured loyalty programmes impractical. StoreHub sells cloud-based point-of-sale hardware and management software that consolidates sales, inventory and ordering for small businesses. StoreHub chief executive Wai Hong Fong said the joint venture is part of a broader push to automate merchant operations, including rebuilding the core platform around artificial intelligence tools to handle demand forecasting and staff scheduling. Distribution over experimental software. Point-of-sale software providers across Southeast Asia are competing to control the merchant checkout counter. StoreHub contends with regional competitors including Singapore-based Qashier and Oddle, Indonesia's iSeller, and global platforms such as Block and Lightspeed. While blockchain and Web3 developers have spent years running digital loyalty pilots, most failed to scale because they required separate consumer onboarding or complicated checkout steps. Tying reward issuance directly to StoreHub's existing register hardware removes friction for both shop staff and shoppers during peak business hours. The joint venture partners plan to roll out their first joint payment and rewards features in select Southeast Asian markets before expanding across StoreHub's regional store network. Questions & answers. Q. What is the purpose of the joint venture established by ShardLab and StoreHub? A. The two firms will establish a joint venture to build consumer payment and loyalty software. These products aim to tie merchant promotions directly to payment processing, rather than relying on separate stamp cards or third-party apps. Q. Which specific regions will benefit from ShardLab's access to StoreHub's merchant network? Q. How does StoreHub's existing technology simplify the integration of loyalty programmes for merchants? Q. Which companies are StoreHub's main competitors in the Southeast Asian point-of-sale software market? Reader pulse Will payment-linked rewards significantly boost merchant loyalty adoption? 22,650 votes so far
Lightspeed and ShipStation partner to Unify in-store and online fulfillment. Sep 03, 2026, 08:00 ET New integration brings leading shipping technology into the Lightspeed platform, streamlining operations and enabling more flexible customer experiences MONTREAL, Sept. 3, 2026 /CNW/ - Lightspeed Commerce Inc. (NYSE: LSPD) (TSX: LSPD) ("Lightspeed" or the "Company"), the unified omnichannel platform powering ambitious retail, golf and hospitality businesses in over 100 countries, today announces the launch of a new integration with ShipStation, a leading intelligent shipping and logistics platform. The partnership enhances the integration of ShipStation's industry-leading shipping capabilities directly into the Lightspeed ecosystem, enabling retailers to manage, automate, and scale fulfillment from a single platform. With ShipStation connected directly into the Lightspeed POS and ecommerce platforms, retailers gain access to shipping infrastructure without the need for additional systems or disconnected workflows. Orders flow smoothly between platforms, enabling merchants to manage fulfillment with greater speed, accuracy, and control. With Lightspeed and ShipStation, merchants can: * Unify fulfilment across all channels to save time and reduce manual work with automated shipping decisions * Compete with ecommerce leaders by offering flexible, convenient fulfillment options * Increase conversion by automatically selecting the fastest or most cost-effective shipping option for every order "At Lightspeed, we're focused on helping retailers capture every possible sale," said Dax Dasilva, Founder and Chief Executive Officer at Lightspeed. "By partnering with ShipStation, we're bringing best-in-class fulfillment technology directly into our platform so merchants can simplify shipping, automate decisions, and deliver the kind of seamless post-purchase experience that turns one-time buyers into loyal ones." "Shipping has the power to make or break the customer experience," said Matt Norman, VP of Partnerships Management at ShipStation Global. "With Lightspeed, we're going beyond faster delivery, giving merchants the ability to ship from store and fulfill online orders from in-store inventory, so every location becomes a fulfillment asset and customers get what they need, wherever they shop." These capabilities are powered by ShipStation's global carrier network, intelligent automation rules, and a centralized view of all orders across in-store and online channels. By unifying order and fulfillment data, Lightspeed and ShipStation create a single source of truth for retail operations. For multi-location retailers, this means greater visibility and more consistent execution across every store. With fulfillment built directly into the point of sale, and automated tax calculations, retailers can deliver a streamlined sell anywhere, fulfill anywhere experience without added complexity, avoiding lost sales. The ShipStation integration is now available to eligible Lightspeed Retail merchants. To learn more, visit www.lightspeedhq.com/integrations/shipstation. About Lightspeed Lightspeed is the POS and payments platform powering businesses at the heart of communities in over 100 countries. As the partner of choice for ambitious retail, golf and hospitality entrepreneurs, Lightspeed helps businesses accelerate growth, deliver exceptional customer experiences, and run smarter across all channels and locations. With fast, flexible omnichannel technology, Lightspeed brings together point of sale, ecommerce, embedded payments, inventory, reporting, staff and supplier management, financial services, and an exclusive wholesale retail network. Backed by insights, and expert support, Lightspeed helps businesses run more efficiently and focus on what they do best. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange and Toronto Stock Exchange (NYSE: LSPD) (TSX: LSPD), with teams across North America, Europe, and Asia Pacific. About ShipStation Every day, tens of thousands of ecommerce businesses rely on ShipStation to solve the day-to-day challenges of importing orders and processing shipments. Since 2011, ShipStation's online shipping solution has helped businesses scale and deliver exceptional customer experiences-wherever they sell and however they ship. The multi-channel and multi-carrier platform offers over 400 integrations and partnerships with leading shopping carts, marketplaces, carriers, and fulfillment services, including USPS, UPS, FedEx, GlobalPost, Amazon, Shopify, and BigCommerce. ShipStation is part of ShipStation Global, the #1 intelligent logistics platform powering millions of businesses and billions of shipments annually. Learn more at www.shipstation.com Forward-Looking Statements This news release may include forward-looking information and forward-looking statements within the meaning of applicable securities laws ("forward-looking statements"), including information regarding Lightspeed's partnerships and product offerings. Forward-looking statements are statements that are predictive in nature, depend upon or refer to future events or conditions and are identified by words such as "will", "expects", "anticipates", "intends", "plans", "believes", "estimates" or similar expressions concerning matters that are not historical facts. Such statements are based on current expectations of Lightspeed's management and inherently involve numerous risks and uncertainties, known and unknown, including economic factors. A number of risks, uncertainties and other factors may cause actual results to differ materially from the forward-looking statements contained in this news release, including, among other factors, those risk factors identified in our most recent Management's Discussion and Analysis of Financial Condition and Results of Operations, under "Risk Factors" in our most recent Annual Information Form, and in our other filings with the Canadian securities regulatory authorities and the U.S. Securities and Exchange Commission, all of which are available under our profiles on SEDAR+ at www.sedarplus.com and on EDGAR at www.sec.gov. Readers are cautioned to consider these and other factors carefully when making decisions with respect to Lightspeed's subordinate voting shares and not to place undue reliance on forward-looking statements. Forward-looking statements contained in this news release are not guarantees of future performance and, while forward-looking statements are based on certain assumptions that Lightspeed considers reasonable, actual events and results could differ materially from those expressed or implied by forward-looking statements made by Lightspeed. Except as may be expressly required by applicable law, Lightspeed does not undertake any obligation to update publicly or revise any such forward-looking statements, whether as a result of new information, future events or otherwise. SOURCE Lightspeed Commerce Inc. For further information: Lightspeed Media Relations: [email protected]; Lightspeed Investor Relations: Gus Papageorgiou, [email protected]