Lead Access Control Specialist

The Lead Access Control Specialist serves as the on-site supervisor for the Access Control Office and is responsible for the daily oversight, coordination, and administration of access control operations within the compound. The incumbent performs access control functions while directing the work of Access Control Specialists, ensuring compliance with security procedures, customer requirements, and organizational policies. The Lead serves as the primary point of contact for operational issues, customer concerns, and personnel matters, exercising independent judgment in resolving routine and complex situations and elevating significant issues to senior management as appropriate.

ESSENTIAL JOB FUNCTIONS:

Access Control Operations

• Creates, issues, and manages employee, contractor, and visitor badges.
• Grants, modifies, suspends, and removes access to restricted areas in accordance with established security requirements.
• Processes access requests and coordinates security clearances and visit authorizations as required.
• Responds to customer inquiries and provides guidance regarding access control procedures and security requirements.
• Coordinates with internal and external agencies regarding access control, security, and administrative matters.
• Takes photographs and processes identification credentials for employees and visitors.
• Coordinates conference and visitor access requirements at customer request.
• Maintains access control records, databases, and related documentation.
• Develops, tracks, and maintains spreadsheets and reports supporting office operations.
• Interfaces with compound security personnel regarding security concerns and assists in the implementation of security-related procedures.

Supervisory and Leadership Responsibilities:

• Serves as the first-line supervisor for Access Control personnel and oversees daily office operations.
• Plans, assigns, prioritizes, and monitors workloads to ensure mission requirements and customer service objectives are achieved.
• Develops and maintains employee work schedules and adjusts staffing assignments based on operational requirements.
• Provides initial and recurring training, instruction, coaching, and mentoring to assigned personnel.
• Reviews work products for accuracy, completeness, and compliance with established procedures and security requirements.
• Conducts initial employee performance reviews and provides performance feedback to staff and management.
• Monitors employee productivity, attendance, and work quality and addresses performance concerns in a timely manner.
• Serves as the primary point of contact for customer complaints, service issues, and operational concerns.
• Investigates and resolves routine employee and customer conflicts and escalates significant issues to management as necessary.
• Compiles, analyzes, and reports productivity, workload, staffing, and performance metrics for management review.
• Identifies operational challenges and recommends process improvements to enhance efficiency, compliance, and customer service.
• Acts as management's on-site representative during periods when senior management is not present.

Personnel Management

• Participates in recruiting and staffing activities, including applicant screening, interviews, and candidate assessments.
• Provides recommendations regarding hiring, promotion, transfer, retention, and disciplinary actions.
• Initiates and documents employee counseling and corrective action recommendations when appropriate.
• Identifies training and development needs and recommends employee development opportunities.
• Provides management with recommendations concerning workforce utilization, staffing requirements, and operational effectiveness.
• Recommendations regarding personnel actions are relied upon and given particular weight by management in employment-related decisions.

EDUCATION & EXPERIENCE:

• High School Diploma or GED required.
• Minimum of two (2) years’ of recent access control or security administration experience.
• Prior lead, supervisory, team lead, or workforce management experience preferred.
• Experience coordinating workloads, schedules, training, and employee performance activities preferred.
• Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Outlook, and related business software.

KNOWLEDGE & SKILLS:

• Knowledge of access control procedures and security administration practices.
• Ability to supervise, direct, and coordinate the work of subordinate personnel.
• Ability to exercise sound judgment when addressing personnel, customer service, and operational issues.
• Strong organizational, analytical, and problem-solving skills.
• Ability to prepare reports, maintain records, and analyze productivity metrics.
• Effective oral and written communication skills.
• Ability to establish and maintain professional working relationships with customers, employees, management, and security personnel.

SECURITY CLEARANCE: Top Secret SCI CI POly