URBN

Multi-brand fashion retail with lifestyle brands

FP Movement Key Holder

Retail Store ManagementConfirmed live in the last 24 hours

Part-timeHuntsville, AL, USA$15 /hrIn-person

About the Job

Requirements

Passion for FP Movement and/or a connection to the local fitness community.
Experience being a team player.
Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays.
Eagerness to learn and grow within the brand.

Responsibilities

Act as a brand ambassador and reflect company values; partner with the store leadership team to create an engaging experience for FP Movement customers.
Create selling initiatives that enhance the customer experience; encourage the team to build lasting relationships through personalized service, product recommendations, and shared interests in wellness and fitness.
Share details to promote FP Movement events, drive engagement and participation, and support event execution with fitness and wellness partners.
Use technology to stay informed about in-store and online events and special offers and enhance the customer experience from an omni-channel perspective.
Act as an elevated team member, exercising decision-making and multitasking capabilities while prioritizing service over tasks.
Participate in managing the store environment and customer experience by facilitating an energized pace, positive team environment, daily zone management, and sales.
Teach and share product knowledge, brand messaging, and ways to deliver exceptional customer interactions using resources such as the Freeway, #MovingTogether hub, and Instagram.
Support the store management team by participating in daily office procedures, operations execution, and store maintenance.
Collaborate with key partners to process shipments, restock and place products, maintain visual and display standards, and process omni-channel orders accurately and on time.
Adhere to store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures to support store profitability.
Support an inclusive, people-first philosophy; engage employees at all levels to encourage open dialogue, reinforce follow-through, and ensure the store team is heard and supported.
Stay current with communications and collaborate with the leadership team to respond; share information with the team and participate in daily meetings and chat-ins.
Remain open and responsive to feedback, develop new skills, and enhance the environment through proactive problem-solving.
Guide and develop the Stylist team, take responsibility for personal development and professional growth, and consider role replacement for career progression.

Location

This position is located at 3202 Memorial Pkwy SW, Huntsville, Alabama, 35801 United States
Role Summary

A Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team. This includes driving sales, building awareness of key metrics, and contributing to the development of others.

Role Responsibilities

Brand Experience

Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP Movement customer
Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer on shared interests of wellness and fitness
Actively shares details to promote FP Movement events, as well as drive engagement and participation; supports the execution of events in collaboration with fitness and wellness partners
Utilizes technology to be well-informed on events and special offers in store and online to enhance the customer experience with an omni perspective

Leadership + Team Management

Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as the Freeway, #MovingTogether hub, and Instagram

Visual + Business Operations

Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP Movement’s visual and display standards; ensures omni-channel orders are processed timely and accurately
Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

Role Qualifications

Passion for FP Movement and/or connection to the local fitness community
Experience being a team player
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Eagerness to learn and grow within the brand

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $15.00/Hr.
Free People Movement Wage Transparency

To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.
US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

About the Company

URBN

Multi-brand fashion retail with lifestyle brands

URBN operates a global portfolio of lifestyle brands, including Urban Outfitters, Anthropologie, Free People, Nuuly, Terrain, and Vetri Family. Each brand targets different customer niches with a mix of clothing, accessories, and home goods, and some offerings extend into experiences like dining or a rental model with Nuuly. The multi-brand approach lets URBN serve a wide range of tastes under one umbrella and diversify beyond a single brand. Its goal is to build long-term value by expanding brand offerings, entering related product areas, and exploring services like rental to support a circular economy while reaching new markets.

Company size: 10,001+
Company stage: IPO
Headquarters: Philadelphia, PA
Founded: 2016

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