AYANA Hospitality

Global hospitality group developing iconic destinations

Guest Relations Officer

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeJakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

Proven experience as a Guest Relations Officer is preferred.
Familiarity with hospitality industry standards.
Proficiency in English; knowledge of additional languages is a plus.
Computer literacy.
A customer-oriented and professional attitude.
An outgoing personality.
Outstanding communication abilities.
Excellent organizational and time-management skills.

Responsibilities

Review arrival lists to welcome guests.
Attend to special guests, such as VIPs, and answer their inquiries.
Help prepare welcome folders with collateral, such as room service menus and area descriptions.
Provide information about amenities, the area, and venues, and promote services.
Anticipate guest needs and build rapport with customers.
Offer assistance with certain tasks, such as confirming travel arrangements and taking messages.
Address customer complaints and escalate them to the Guest Relations Manager when needed.
Record information in the logbook daily.
Ensure compliance with health and quality standards.

Desired Qualifications

A Diploma or BSc/BA in Hospitality Management is preferred.
Knowledge of additional languages is a plus.
Proven experience as a Guest Relations Officer is preferred.

Guest Relations Officer (Expatriate Japanese) | AYANA Midplaza, JAKARTA

AYANA Hospitality · Central Jakarta, Indonesia · Full-time · Posted 2026-10-14

Workplace: on_site

Department: Front Office

Description

We are looking for a native Japanese Guest Relations Officer to provide high-quality service to our hotel Japanese customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards

Requirements

Proven experience as a Guest Relations Officer is preferred
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy
A customer-oriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent organizational and time-management skills
Diploma or BSc/BA in Hospitality Management is preferred

Apply

Apply at AYANA Hospitality

About the Company

AYANA Hospitality

Global hospitality group developing iconic destinations

AYANA Hospitality designs and manages iconic travel destinations and voyages around the world. It creates resort properties and cruises that emphasize wellbeing, nourish the senses, and enrich the mind, pairing attentive service with thoughtful experiences. The company differentiates itself by prioritizing harmony with self, others, and nature, and by offering a “place of refuge” for every guest across its destinations. Its goal is to deliver exceptional service and meaningful inspiration through carefully crafted spaces and experiences that travelers can trust to refresh and uplift them.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Indonesia
Founded: 1996

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