Knowledge Management Specialist Associate Intern

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

Interns

Job Qualifications:

Skills:

Information Organization, Microsoft Office, Technical Writing

Certifications:

None

Experience:

0 + years of related experience

US Citizenship Required:

No

Job Description:

Sponsorship is not available for this role.

GDIT’s Early Career Program is designed with you in mind!  Our business internship allows you the opportunity to be a part of a collaborative team that is helping to solve our client’s most complex issues. Throughout GDIT’s 10-week summer internship program, you will work on innovative projects that touch areas such as finance, accounting, human resources, proposal writing, technical writing, communications, and other related areas depending on your background and interest. As an intern, you will have real responsibilities and work alongside experienced and innovative industry professionals.  Your internship experience will equip you with best in class skills to take back to the classroom.

GDIT is seeking a Knowledge Management Specialist Associate (Intern) in (Bossier City, LA).

Profile
 

General Dynamics Information Technology desires to hire a Technical Writer (Intern) to support the OneGDIT Enterprise Service Desk Program in Bossier City, LA. As a Technical Writer you will support the deployment, management, and extension of knowledge management programs within the organization. You will have the opportunity to hone and develop your technical writing experience by providing briefings, creating call flows, and utilizing process improvement techniques.

Responsibilities

• Reviews usage and effectiveness of knowledge management system and knowledge articles
• Updates and improves existing knowledge base to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfaction
• Creates job aids and SOP's for incident and problem resolution
• Identifies reoccurring incidents and requests for prioritization of job aid/SOP creation
• Performs operational duties in support of regulatory, security, and industry practices compliance documentation
• Coordinates the verification, approval, and processing of document revisions for call center knowledge base.
• Tracks document activity to ensure timeliness and process efficiency
• Conducts research and analysis for new content creation and document maintenance (technical writing and editing). Provide customer support for document owners and key stakeholders

Qualifications

• Currently enrolled in an accredited college or university with at least one semester of school remaining

#earlytalent

The likely hourly rate for this position is between $17.00 - $23.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Hybrid

Work Location:

USA LA Bossier City

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans