I

Innovaccer

Healthcare data analytics platform.

Senior Partner Customer Success - Government Healthcare

Full-Time
No salary listed
Expert
Remote in USA
Remote
Sales & Account ManagementAccount Management

About the job

Requirements
  • At least 15 years of experience in government health programs, managed care, or healthcare technology, including significant experience serving Medicaid, Medicare, CMS, or local, state, and federal government health agencies.
  • A proven track record of managing and growing complex, multi-stakeholder government accounts, including navigating procurement cycles, regulatory requirements, and agency politics.
  • Experience leading and developing customer success or account management professionals in a healthcare technology or services environment.
  • Deep understanding of Medicaid managed care, Medicare Advantage, CMS program requirements, value-based care, and population health management as applied to government programs.
  • Strong credibility with government program directors and agency executives, with the ability to translate technology capabilities into program impact, compliance outcomes, and population health results.
  • Demonstrated ability to own and deliver retention and growth metrics including CARR, ARR, churn, NPS, and CSAT in a customer success or account leadership role.
  • Ability to collaborate across matrixed Sales, Product, Marketing, Delivery, and Engineering teams.
  • Ability to manage through influence in complex, cross-functional environments.
Responsibilities
  • Serve as the senior point of contact for government and public sector accounts and build trusted relationships with program directors, agency executives, and key stakeholders.
  • Own end-to-end delivery of portfolio commitments and partner with delivery, product, and engineering teams to meet outcomes on time, within scope, and in accordance with contractual and regulatory requirements.
  • Lead, develop, and mentor a team of Customer Success Managers and account leaders.
  • Drive account retention and expansion, identify opportunities to deepen the company's footprint, and position the platform for broader adoption.
  • Deliver core performance metrics including CARR, ARR expansion, churn, NPS, and CSAT across the book of business.
  • Partner with Sales, Product, Marketing, and Technical teams to align client strategy, manage expectations, and deliver a unified client experience tailored to government procurement and compliance environments.
  • Maintain a visible presence within client organizations and understand evolving program priorities, policy changes, and operational challenges.
  • Serve as the senior escalation point, navigate complex client situations, and resolve issues while protecting long-term relationships.
  • Contribute to and continuously improve team playbooks and frameworks for government and public sector account management.

About the company

Innovaccer provides a Health Cloud platform that connects, curates, and analyzes healthcare data to improve patient outcomes and reduce costs. The platform lets healthcare providers manage transitional care, lower 30-day readmissions, and expand primary care services, while giving pharmaceutical companies like Roche contextualized patient insights to lower development costs and risk. Revenue comes from clients paying for platform use. Unlike others, Innovaccer demonstrates value through measurable results (e.g., a CHESS $3 million value and a 23% reduction in 30-day readmissions) and earns high scores in independent analytics rankings (e.g., 94.9/100 in KLAS Data & Analytics Platforms with “A” across all six Customer Experience Pillars). The company's goal is to turn healthcare data into practical, scalable insights that improve clinical and financial outcomes for providers, life sciences partners, and patients.

Company Size

1,001-5,000

Company Stage

Private

Total Funding

$653.1M

Headquarters

San Francisco, California

Founded

2012

Get referred to Innovaccer

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Simplify Jobs

Simplify's Take

What believers are saying

  • AWS signed a multi-year collaboration on June 25, 2026, to scale Gravity.
  • Mastek joined Innovaccer’s Platinum GSI program on August 13, 2026, expanding Europe reach.
  • Impact Primary Care Network deployed Innovaccer for nearly two years, improving engagement and protocol adherence.

What critics are saying

  • Innovaccer cut 340 jobs in May 2026, signaling cost pressure and restructuring pain.
  • Epic, Oracle Health, AWS, and Google all target the same healthcare data layer.
  • If Gravity deployments stall, Innovaccer becomes an expensive services business, not a software compounding machine.

What makes Innovaccer unique

  • Innovaccer’s Gravity unifies EHR, claims, and payer data into one operating layer.
  • Its agentic workflows run inside existing infrastructure, not as another disconnected vendor portal.
  • Enterprise credibility spans 200 customers, 100 million patients, and Best in KLAS 2026.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Parental Leave

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

4%

2 year growth

4%
CIOL
Oct 6th, 2026
MongoDB names Komal Puri to lead India marketing.

MongoDB names Komal Puri to lead India marketing. MongoDB has appointed Komal Puri as Head of Marketing for India. She joins from Innovaccer, bringing around 16 years of experience across B2B SaaS, enterprise marketing, go-to-market strategy and demand generation. 06 Oct 2026 10:55 IST MongoDB has appointed Komal Puri as Head of Marketing for India, with Puri confirming the move through a LinkedIn post. She joins the database technology company after spending about a year at healthcare technology firm Innovaccer. The appointment brings an executive with experience across B2B SaaS, enterprise technology and international markets into MongoDB's India marketing function. From Innovaccer to MongoDB. Prior to joining MongoDB, Puri served as Senior Director, Marketing at Innovaccer, where her work included category creation, CXO programs and revenue-focused marketing. Her career spans around 16 years across B2B SaaS marketing, including go-to-market strategy, account-based marketing, demand generation, product marketing and enterprise growth. She has worked across markets including the US, Europe, the Middle East, Africa and Asia-Pacific. Before Innovaccer, Puri spent nearly eight years at logistics technology company FarEye in senior marketing roles. Her experience there covered global go-to-market initiatives, demand generation, account-based marketing and marketing technology. She has also worked with Smart Energy Water and IDC India and APAC, adding enterprise technology and technology research to her marketing experience. Puri confirms new role on LinkedIn. Puri described the move as the beginning of a new chapter after completing a year at Innovaccer. "What is life if not constantly changing? My chapter at Innovaccer comes to a close after a beautiful year. Thank you, Sachin Saxena - for being a fantastic person and for the support and partnership throughout." She then confirmed her new mandate at MongoDB: "I've now joined MongoDB to lead Marketing for India, alongside a fantastic team that has already built strong momentum and set a high bar." Puri added: "Looking forward to building with clarity and purpose, and to what we create together." Her LinkedIn profile also reflects her new designation as Head of Marketing - India at MongoDB. India marketing mandate comes into focus. The appointment places Puri at the helm of MongoDB's India marketing operations. While neither the announcement nor Puri's post outlines specific targets for the role, her previous experience suggests a background spanning both brand-building and demand-oriented enterprise marketing. That distinction matters in enterprise technology, where marketing increasingly has to connect product positioning with CXO conversations, customer acquisition and broader go-to-market priorities. For MongoDB, Puri's appointment brings that mix of experience into its India marketing team. Her immediate task will be to build on the work of the existing team while shaping how the company engages customers and the wider technology ecosystem in India.

Innovaccer
Aug 20th, 2026
Impact Primary Care Network selects Innovaccer to power population Health and care management in Western North Carolina.

Impact Primary Care Network selects Innovaccer to power population Health and care management in Western North Carolina. Innovaccer's platform serves as the operational foundation for Impact Primary Care Network's care management programs, bringing autonomous operations to the work of coordinating community-centered care. By Team Innovaccer August 20, 2026 SAN FRANCISCO, CA - August 20, 2026 - Innovaccer, the autonomous operations platform for healthcare, today announced its partnership with Impact Primary Care Network (IPCN), a North Carolina-based population health organization. Over nearly two years, Impact Primary Care Network has deployed Innovaccer's care management solution and a full suite of population health dashboards as the operational foundation for its care management programs, giving care teams the visibility and workflow tools to manage complex patient populations more effectively across the communities it serves. Impact Health is the parent organization of IPCN - a clinically integrated network - and operates at the intersection of population health management and community-based care coordination, serving patients across Western North Carolina. IPCN is focused on closing care gaps, improving chronic disease management, and ensuring that the populations it serves receive consistent, high-quality care management. Managing complex populations at scale requires workflows that surface the right patient at the right moment, route them to the right intervention, and track follow-through without relying on manual coordination at every step. That is the infrastructure Innovaccer is built to provide. Deploying Innovaccer's care management platform and population health dashboards, IPCN has strengthened care management engagement, improved protocol adherence, and increased penetration rates across its attributed populations. The platform gives IPCN's care teams a continuously operating foundation, one where patient prioritization, care gap identification, and protocol tracking run autonomously in the background, so clinicians and care managers can direct their attention to the patients that require clinical care, care management and key social support interventions. "At Impact Primary Care Network, our mission is to give every primary care practice in our network the tools and infrastructure to deliver whole-person, coordinated care," said Allison Krivatch, executive director of IPCN, "Partnering with Innovaccer has given our care teams a unified platform that surfaces the right patients at the right moment and keeps our care managers focused on the work that impacts whole-person wellbeing.". "Organizations like Impact Health and Impact Primary Care Network are doing some of the most important work in American healthcare, coordinating care for the populations that need it most, in communities where the infrastructure to do that has historically been thin," said Abhinav Shashank, co-founder and CEO of Innovaccer. "What makes that work sustainable at scale is not more people managing more spreadsheets. It is an operational platform that handles the coordination, the prioritization, and the follow-through autonomously so every care manager on Impact Primary Care Network's team is spending their time on the patients who need them most, not the administrative work that surrounds them." About Impact Primary Care Network Founded by Impact Health in 2024, Impact Primary Care Network (IPCN) is a physician-led, clinically integrated network improving health across Western North Carolina. Its nonprofit network supports whole-person care through quality care management and helping practices connect clinical services with social supports. IPCN is committed to meeting the needs of WNC providers and patients and strengthening the long-term health of rural communities. About Impact Health Impact Health is a regional nonprofit organization serving the 19 counties of Western North Carolina and the Qualla Boundary. Impact Health brings together healthcare providers, community organizations, and public agencies to improve health outcomes, expand access to care, and build healthier communities. Impact Health is the network lead for the Healthy Opportunities Pilot in Western North Carolina, the NC ROOTS Hub Lead responsible for implementing North Carolina's Rural Health Transformation Program in Medicaid Region. About Innovaccer Innovaccer makes healthcare operations autonomous, delivering better clinical and financial outcomes across health systems, payers, governments, and life sciences. Powered by the Healthcare Autonomy Platform, Innovaccer unifies enterprise data and applies AI to automate administrative work, strengthen operational performance, and drive measurable margin expansion. Organizations such as Orlando Health, Adventist HealthCare, and Banner Health trust Innovaccer to integrate intelligence into their existing infrastructure and elevate the quality of care. For more information, visit www.innovaccer.com. Stay connected with Innovaccer. Please provide your email address if you'd like to receive its monthly newsletter. You can unsubscribe at any time.

Nature Republic
Aug 19th, 2026
Innovaccer co-founder and CEO abhinav shashank receives IIT kharagpur's distinguished alumnus award at platinum jubilee foundation day.

Innovaccer co-founder and CEO abhinav shashank receives IIT kharagpur's distinguished alumnus award at platinum jubilee foundation day. Agency Verified Media or Organization - 15 Jun, 2026 Chief Editor Aug 19, 2026 - 4:46 PM | New Delhi 0 "Innovaccer co-founder and CEO abhinav shashank receives IIT kharagpur's distinguished alumnus award at platinum jubilee foundation day" Read more on nationrepubliq.com 19 Aug 2026 The award, the highest honor IIT Kharagpur confers upon its alumni, was presented at the Institute's Platinum Jubilee Foundation Day ceremony on August 18. rss_feed Disclaimer Story published through syndicated feed. favorite Follow Nation Republiq for the latest updates:

Innovaccer
Aug 19th, 2026
Innovaccer Co-Founder and CEO Abhinav Shashank receives IIT Kharagpur's Distinguished Alumnus Award at Platinum Jubilee Foundation Day.

Innovaccer Co-Founder and CEO Abhinav Shashank receives IIT Kharagpur's Distinguished Alumnus Award at Platinum Jubilee Foundation Day. The award, the highest honor IIT Kharagpur confers upon its alumni, was presented at the Institute's Platinum Jubilee Foundation Day ceremony on August 18 By Team Innovaccer August 19, 2026 NEW DELHI, INDIA - August 19, 2026 - Innovaccer today announced that Abhinav Shashank, Co-Founder and CEO of Innovaccer, has been conferred the Distinguished Alumnus Award by the Indian Institute of Technology Kharagpur, the Institute's highest honor for its alumni. The award was presented at IIT Kharagpur's Platinum Jubilee Foundation Day ceremony on August 18, 2026. The Distinguished Alumnus Award recognizes IIT Kharagpur alumni who have made exceptional contributions to their fields and brought distinction to the Institute through their professional achievements, leadership, and impact on society. Past recipients include some of the most recognized names in global technology and industry, among them Sundar Pichai, CEO of Google and Alphabet. Shashank, who studied at IIT Kharagpur before going on to co-found Innovaccer, joins a distinguished cohort of alumni who have gone on to shape industry, science, and public life across the world. Since co-founding Innovaccer in 2014, Shashank has built the company into one of the most recognized healthcare AI platforms in the United States, raising $675 million and reaching a $3.5 billion valuation while serving more than 200 enterprise customers including some of the largest health systems and payers in the country. Under his leadership, Innovaccer has been named a Leader in the inaugural Gartner Magic Quadrant for Healthcare Provider Industry Cloud Platforms, recognized as 2026 Best in KLAS across three categories, and earned a fourth appearance on the Inc. 5000 list of America's fastest-growing private companies. The company's Healthcare Autonomy Platform today connects more than 100 million American patients and has generated more than $2.5 billion in documented savings across its customer base. "This recognition from IIT Kharagpur means more to me than I can easily express," said Abhinav Shashank, Co-Founder and CEO of Innovaccer. "IIT Kharagpur is where I first understood what it means to take on hard problems with rigor and humility. Everything I have tried to build at Innovaccer, the conviction that healthcare's data fragmentation could be solved, that AI could make care delivery genuinely better for patients and clinicians, traces back to the foundation that institution gave me. I am deeply grateful to the institute for this honor, and I am especially grateful that my parents could be there to receive it." About Innovaccer Innovaccer makes healthcare operations autonomous, delivering better clinical and financial outcomes across health systems, payers, governments, and life sciences. Powered by the Healthcare Autonomy Platform, Innovaccer unifies enterprise data and applies AI to automate administrative work, strengthen operational performance, and drive measurable margin expansion. Organizations such as Orlando Health, Adventist HealthCare, and Banner Health trust Innovaccer to integrate intelligence into their existing infrastructure and elevate the quality of care. For more information, visit www.innovaccer.com. Stay connected with Innovaccer. Please provide your email address if you'd like to receive its monthly newsletter. You can unsubscribe at any time.

IANS
Aug 19th, 2026
Innovaccer Co-Founder and CEO Abhinav Shashank receives IIT Kharagpur's Distinguished Alumnus Award at Platinum Jubilee Foundation Day.

Innovaccer Co-Founder and CEO Abhinav Shashank receives IIT Kharagpur's Distinguished Alumnus Award at Platinum Jubilee Foundation Day. Vmpl. * August 19, 2026 4:00 AM Abhinav Shashank The award, the highest honor IIT Kharagpur confers upon its alumni, was presented at the Institute's Platinum Jubilee Foundation Day ceremony on August 18 NEW DELHI, INDIA - August 19, 2026 - Innovaccer today announced that Abhinav Shashank, Co-Founder and CEO of Innovaccer, has been conferred the Distinguished Alumnus Award by the Indian Institute of Technology Kharagpur, the Institute's highest honor for its alumni. The award was presented at IIT Kharagpur's Platinum Jubilee Foundation Day ceremony on August 18, 2026. The Distinguished Alumnus Award recognizes IIT Kharagpur alumni who have made exceptional contributions to their fields and brought distinction to the Institute through their professional achievements, leadership, and impact on society. Past recipients include some of the most recognized names in global technology and industry, among them Sundar Pichai, CEO of Google and Alphabet. Shashank, who studied at IIT Kharagpur before going on to co-found Innovaccer, joins a distinguished cohort of alumni who have gone on to shape industry, science, and public life across the world. Since co-founding Innovaccer in 2014, Shashank has built the company into one of the most recognized healthcare AI platforms in the United States, raising $675 million and reaching a $3.5 billion valuation while serving more than 200 enterprise customers including some of the largest health systems and payers in the country. Under his leadership, Innovaccer has been named a Leader in the inaugural Gartner Magic Quadrant for Healthcare Provider Industry Cloud Platforms, recognized as 2026 Best in KLAS across three categories, and earned a fourth appearance on the Inc. 5000 list of America's fastest-growing private companies. The company's Healthcare Autonomy Platform today connects more than 100 million American patients and has generated more than $2.5 billion in documented savings across its customer base. "This recognition from IIT Kharagpur means more to me than I can easily express," said Abhinav Shashank, Co-Founder and CEO of Innovaccer. "IIT Kharagpur is where I first understood what it means to take on hard problems with rigor and humility. Everything I have tried to build at Innovaccer, the conviction that healthcare's data fragmentation could be solved, that AI could make care delivery genuinely better for patients and clinicians, traces back to the foundation that institution gave me. I am deeply grateful to the institute for this honor, and I am especially grateful that my parents could be there to receive it." About Innovaccer Innovaccer makes healthcare operations autonomous, delivering better clinical and financial outcomes across health systems, payers, governments, and life sciences. Powered by the Healthcare Autonomy Platform, Innovaccer unifies enterprise data and applies AI to automate administrative work, strengthen operational performance, and drive measurable margin expansion. Organizations such as Orlando Health, Adventist HealthCare, and Banner Health trust Innovaccer to integrate intelligence into their existing infrastructure and elevate the quality of care. For more information, visit www.innovaccer.com. Media Contact Rishita Singh PR and Communications, Global [email protected] Disclaimer: The content provided in this section is part of a third party press release service and does not reflect the editorial views or opinions of IANS. The responsibility for the accuracy, authenticity, and legality of the information lies solely with the content provider. IANS assumes no liability for the content published under this arrangement and encourages readers to verify the information independently before consuming it.