Client Partner - Respectful Workplace

Salary

The salary range for this position is CAD $46.37 - $66.66 / hour
Job Summary

Fraser Health is seeking a dedicated Client Partner, Respectful Workplace to support managers and leaders in the swift investigation and resolution of respectful workplace complaints. This role involves collaboration with key stakeholders such as Disability Management, Human Resources Consulting (labour relations), the Resolution Team (mediators), Physiological Health and Safety, Organization Development, Workplace Health, WorkSafe BC, and Healthcare Unions.

Key Responsibilities:

• Support and Guidance: Provide advice and resources to leaders and other clients on respectful workplace investigations and dispute resolution processes. This includes drafting correspondence, strategizing employer positions, preparing for and conducting meetings with employees, union representatives, and legal counsel, and preparing for cases proceeding to third-party hearings.
• Stakeholder Liaison: Work with internal and external stakeholders, including union representatives, to develop a consultative approach to problem-solving, enhance communication, proactively anticipate and resolve issues, and support the implementation of necessary changes.
• Promote Respectful Workplace: Increase accountability and understanding of the leader’s role in supporting and promoting a Respectful Workplace. Encourage proactive use of the Respectful Workplace Policy and enhance conflict resolution and problem-solving skills among FH leaders, physicians, staff, and volunteers.
• Conflict Resolution: Negotiate and facilitate the resolution of complex respectful workplace matters with clients and Unions, including Human Rights issues.

Qualifications:

• Education: Bachelor’s Degree in Human Resource Management, Business, or a related field.
• Experience: At least five (5) years of recent, related experience or an equivalent combination of education and experience.
• Desirable Certifications: Completion of Mediation Skills 1, Conflict Coaching Level 1 courses, and an Associate Certificate in Workplace Conflict.
• Other Requirements: Valid BC Driver’s Licence and possession of a personal vehicle for business-related purposes.

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Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Client Partner, Respectful Workplace supports managers and leaders in their expeditious investigation and resolution of respectful workplace complaints.

They are working with key stakeholders such as Disability Management, Human Resources Consulting (labour relations), Resolution Team (mediators), Physiological Health and Safety, Organization Development, Workplace Health, WorkSafe BC, and Healthcare Unions to navigate the dynamics that apply to a respectful workplace complaint.

Increase accountability and understanding of the leader's role in supporting and promoting a Respectful Workplace; instruct and encourage proactive use of the Respectful Workplace Policy and enhance conflict resolution and problem-solving skills within the FH leaders, physicians, staff, and volunteers; negotiate and facilitate resolution to difficult to resolve respectful workplace matters with clients and the Unions, including Human Rights.

Responsibilities

1. Provides advice and resources to leaders and other clients respecting respectful workplace investigations and other dispute resolution processes, drafting appropriate correspondence, strategizing employer position, preparing for and conducting meetings with employees, union representatives, and legal counsel, and preparing for cases proceeding to third party hearing.
2. Liaises with internal and external stakeholders including union representatives to develop a consultative approach to mutual problem solving, enhancing communication, proactively anticipating and resolving issues, and supporting the implementation of required change.
3. Identifies management education needs regarding respectful workplace issues; assists with developing and presenting appropriate related educational programs.
4. Maintains records such as a respectful workplace investigation tracking database, reviews and analyses data, and reports concerns and recommendations to Leaders and Human Resource staff.
5. Partners with leaders and client partners in Disability Management, Human Resources Consulting (labour relations), Resolution Team (mediators), Physiological Health and Safety, Organization Development, and Workplace Health, and physician executive to increase accountability and understanding of the leadership role in supporting and promoting a respectful workplace; encourages proactive use of the Respectful Workplace Policy and consistent messaging across these groups.
6. Remains current in human rights, employment, and other related legislation; health care collective agreements and human resource practices to ensure that Respectful Workplace services and resources are current and within legislative and/or collective agreement requirements.
7. Participates in contingency plans as required for legal/illegal work stoppages and conducts essential service planning for assigned departments.
8. Performs other related duties as required.

Qualifications

QUALIFICATIONS:

Bachelor's Degree in a field related to Human Resource Management or Business, plus five (5) years' recent, related experience or an equivalent combination of education and experience.

Completing Mediation Skills 1, Conflict Coaching Level 1 courses, and Associate Certificate in Workplace Conflict is desirable.

Valid BC Driver's Licence and possession of a personal vehicle for business-related purposes.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Ability to operate related equipment, including computers and appropriate programs.
• Physically able to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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