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Full-Time

Director of Implementation

Confirmed live in the last 24 hours

Big Health

Big Health

51-200 employees

Digital health solutions for mental health care

Healthcare
Consumer Software

Compensation Overview

$185k - $215kAnnually

+ Stock Options

Senior

Remote in USA

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Sales
Communications
Management
Requirements
  • Bachelor’s degree in Business, Project Management, Information Technology, or a related field. Master’s degree preferred.
  • 7+ years of experience in project management or implementation roles, with a proven track record of managing complex projects.
  • Strong leadership skills with a min of 3 years experience in managing and developing teams.
  • Excellent organizational and time-management skills.
  • Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders.
  • Proficiency in project management software and tools.
  • Ability to handle multiple projects simultaneously and thrive in a fast-paced environment.
  • Experience in training healthcare providers on the use and maintenance of digital health and/or medical devices and/or experience working in the regulated health care industry is a plus.
Responsibilities
  • Be strategic in setting up the implementation function for future growth, especially as the business scales in the scaled reimbursement area.
  • Develop and execute implementation strategies that align with organizational goals and client expectations.
  • Oversee the end-to-end implementation process (from sales to client success handoff) for employers and providers, including scoping, planning, execution, and post-implementation support.
  • Own and manage launch project plans. Ensure solutions are delivered on time, within scope, and within budget.
  • Implement best practices and standardize processes to enhance efficiency and effectiveness.
  • Continually improve the implementation process and client experience, identifying potential risks and dependencies.
  • Synthesize learnings from the clients and internal teams to inform our go to market, as well as our internal processes, and continually improving implementations.
  • Serve as the primary point of contact for clients during the implementation phase. Build strong relationships with clients, becoming a trusted mental health partner and advisor.
  • Think strategically to satisfy employer client needs, ensuring our products become a celebrated part of their benefits offering.
  • Develop and manage the implementation of prescription digital treatments with providers, ensuring adherence to regulatory standards and best practices.
  • Coordinate with providers to ensure proper ordering, patient communication, and billing of prescription digital treatment.
  • Facilitate training sessions for providers on the order or the prescription digital treatment.
  • Monitor and optimize provider partnerships, using data to define and measure success.
  • Provide ongoing technical support and troubleshooting to providers post-implementation.
  • Lead cross-functional teams to achieve successful implementations, identify and mitigate risks and issues, providing proactive solutions as needed.
  • Partner closely with sales, client success, clinical, product development, and customer support to define and operationalize best in class partnerships and integrations and to ensure seamless project execution.
  • Provide regular updates and reports to clients and senior management.
  • Coordinate with external vendors and partners as necessary.
  • Build, lead, and mentor a high-performing implementation team.
  • Allocate resources effectively and manage team workload to ensure project success.
  • Manage cross-functional teams to ensure timely and effective project execution.
  • Foster a collaborative and positive work environment.
  • Develop and maintain comprehensive project documentation, including project plans, status reports, and post-implementation reviews.
  • Analyze project performance and prepare reports for senior management.

Big Health provides digital solutions aimed at addressing mental health challenges such as insomnia, anxiety, and depression. Their main products, Daylight and Sleepio, offer personalized support for individuals and adolescents, while Spark Direct focuses on improving emotional well-being in practical settings. The company also runs a medication assessment program that emphasizes non-drug treatment options, which can be quickly integrated into health plans. Big Health distinguishes itself from competitors through its strong commitment to evidence-based practices, supported by over 90 peer-reviewed studies and numerous randomized controlled trials. The goal of Big Health is to make effective mental health care accessible to individuals through partnerships with employers and health plans.

Company Stage

Series C

Total Funding

$156.4M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

4%

1 year growth

-22%

2 year growth

-16%
Simplify Jobs

Simplify's Take

What believers are saying

  • The partnership with Grow Therapy to launch a comprehensive mental health platform enhances Big Health's service offerings and scalability.
  • Acquisition of Limbix expands their portfolio to include adolescent mental health solutions, addressing a critical and growing market need.
  • The $75 million Series C funding led by SoftBank Vision Fund 2 will accelerate the development of new digital therapeutics, promising significant growth and innovation.

What critics are saying

  • The crowded digital health market requires Big Health to continuously innovate to maintain its competitive edge.
  • Integration challenges with newly acquired companies like Limbix could pose operational and cultural risks.

What makes Big Health unique

  • Big Health offers non-drug, evidence-based digital treatments for mental health, setting it apart from competitors that rely on traditional medication.
  • Their deep integration with pharmacies and pre-approval by major pharmacy benefit managers streamline the addition of their programs to existing coverage, a unique advantage in the digital health space.
  • With over 90 peer-reviewed publications and 18 randomized controlled trials, Big Health's commitment to evidence-based treatments provides a strong foundation of credibility and effectiveness.

Benefits

Health care - We provide 100% employee coverage for medical, vision, and dental. Plus, free access to Sleepio for poor sleep, Daylight for worry and anxiety, and additional mental health benefits.

Time off - We take balance seriously. Employees get 20 days of PTO plus eight holidays, a year-end week off, and Flex Fridays. Employees also receive 10 days of paid sick leave per year.

Professional development - Employees receive a $1k USD or £800 stipend — plus five paid days off — for professional development, plus a stipend for their work-from-home setup.

Retirement savings - US Employees are eligible to participate in a 401(k) program with company match, and UK employees receive a pension program with NEST.

Team building - Apart, but never alone. We host an annual Summit in-person at our SF HQ (virtual when needed), and regular social events to keep bonds strong.

Family - Employees are eligible for parental leave on day one. Dependents are eligible for 50% coverage on our medical, vision and dental plans, plus access to Sleepio and Daylight.