Social & Community ServicesResidential & Direct Support
About the job
Requirements
Recent and related experience, preferably in the non-profit housing sector or a related social service field.
Demonstrated experience working with populations impacted by substance use and mental health challenges, homelessness, and/or other barriers to stable housing.
Knowledge of the psychosocial rehabilitation model.
Ability to manage and balance role responsibilities and interpersonal dynamics in a fast-paced, high-pressure environment.
Working knowledge of harm reduction and Housing First theory and practice.
Proficiency in Microsoft Office programs including Word, Outlook, and Excel.
First Aid Certification is required.
Food Safe Certification or equivalent is required.
Naloxone administration training is required.
Successful completion of a Vulnerable Sector Criminal Record Check is required, with proof provided before commencing employment.
Training and/or education in a related human/social service field is an asset.
Conflict resolution/crisis prevention training and experience is an asset.
Responsibilities
Deliver person-centered support services and programs to tenants as part of a dedicated team, following a Housing First philosophy.
Follow prescribed policies and procedures associated with property management.
Support tenants through a psychosocial rehabilitation approach.
Advocate on behalf of tenants with community agencies.
Attend to overdoses and administer naloxone.
Prepare, document, implement, monitor, and evaluate personalized support plans with each tenant.
Assist with case management by identifying potential problems and reporting difficulties.
Provide input to counsellors and other professionals on developing appropriate program plans.
Monitor clients’ mental health and substance use and determine when to provide additional support.
Recognize, analyze, and respond to potential emergency situations.
Encourage and facilitate tenant participation in decision-making regarding housing and support policies and practices.
Provide life skills training, including meal preparation, housekeeping, personal care, and personal self-management skills.
Assist tenants in navigating Ministry services.
Assist tenants with financial management, including coordinating with the Public Trustee, budgeting, and ensuring rent and damage deposits are made.
Contribute to evaluating tenants’ progress and prepare related reports.
Supervise and support tenant participation in the community volunteer program.
Liaise and actively plan with community resources, including Assertive Community Treatment teams, mental health and health care practitioners, police, and emergency services.
Coordinate referrals to essential services and programs for tenants.
Support on-site and off-site programming, including life skills and recreational activities, and attend tenants’ appointments such as medical, psychiatric, and counselling appointments where applicable to the building.
Support tenants experiencing health issues, including end-of-life support.
Advocate for tenants experiencing oppression, stigmatization, and/or discrimination within the community.
Provide transition support for tenants moving into or out of supportive housing.
Coordinate maintenance-related requests with the Property Management team.
Provide direct assistance to tenants preparing for pest control or maintenance and repair activities.
Assist with minor repairs and maintenance, such as changing light bulbs, as required.
Maintain reports such as statistics, logbooks, and tenant daily activity records.
Prepare incident reports for staff follow-up and for the Health and Safety Committee.
Assist the Manager with developing protocols, policies, procedures, and/or proposals.
Assist with fundraising, public relations campaigns, workshops, and special events.
Maintain regular contact with and provide back-up for team members and other staff as required.
Participate in community meetings, including coordinating individual case conferences.
Housing Support Worker - Victoria
Pacifica Housing · Victoria, Canada · Other · Posted 2026-09-02
Workplace: on_site
Department: Supportive Services
Description
Title: Housing Support Worker
Reports to: Manager of Supportive Housing
Compensation: $28.13-$30.55/hour + $3/hr night premium where applicable**
Union: BCGEU
Closing Date: November 2, 2026 at 4pm
Available opportunities:
Camas Gardens
26-042 - HSW - Camas Gardens - 11:00pm-7:30am, Monday and Tuesday; and 9:00pm - 5:00am, Saturday, Sunday, and every other Friday (72 hours bi-weekly) - Applicable for Night Premium***
26-046 - HSW - Camas Gardens - 1:00pm-9:30pm, Sunday and Monday and every other Tuesday, and 3:00pm-11:30pm Friday and Saturday (72 hours bi-weekly)
26-064 - HSW - Camas Gardens - 11:00pm-7:30am, Thursday to Sunday and every other Wednesday (72 hours bi-weekly) - Applicable for Night Premium***
Waterview
25-091 - HSW - Waterview - 11:00pm-7:30am, Wednesday to Saturday and every other Tuesday (72 hours bi-weekly) - Applicable for Night Premium***
26-052 - HSW - Waterview - 11:00pm-7:30am, Sunday to Wednesday and every other Thursday (72 hours bi-weekly) - Applicable for Night Premium***
Casual Employment also available at any of our Supportive Housing sites (candidates that are open to night shifts and working at multiple sites will be given preference)
Organizational Focus
Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.
Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.
Position’s Primary Objectives:
Housing Support Workers function as part of a team to provide comprehensive on-going support services to the tenants in Pacifica’s Supportive Housing programs. Housing Support Workers are accountable for delivering programs and services to tenants to support their success as residents of Pacifica Housing, including:
Delivering person-centered support services and programs following a “housing first” philosophy to tenants as part of a dedicated team;
Following prescribed policies and procedures associated with Property Management;
Supporting tenants through a PSR approach;
Advocating on behalf of tenants with community agencies;
Attending to overdoses and administering naloxone.
Key Responsibilities:
1. Provides individualized, person-centered support to tenants, including:
preparing, documenting, implementing, monitoring and evaluating personalized support plans with each tenant;
assisting with case management by identifying potential problems and reporting any difficulties;
providing input to counsellors and other professionals with regard to the development of appropriate program plans;
monitoring client mental health and substance use and determining when to provide additional support;
recognizing, analyzing and responding to potential emergency situations;
encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices;
providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;
assisting tenants in navigation of Ministry services;
assisting tenants with financial management including coordinating with the Public Trustee, budgeting and ensuring rent and damage deposits are made;
contributing to the evaluation of tenants’ progress and preparing related reports;
supervising and supporting tenant participation in the community volunteer program;
liaising and actively planning with community resources including Assertive Community Treatment (ACT) teams, mental health and health care practitioners, police and emergency services;
coordinating referrals to essential services and programs for tenants;
providing support for a wide variety of on-site and off-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc. (building specific);
providing support to tenants experiencing health issues including end of life support;
advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community;
providing transition support for tenants moving in or out of supportive housing.
2. Performs a variety of property management related functions, including:
coordinating maintenance related requests with the Property Management team;
providing direct assistance to tenants preparing for pest control (i.e bed bugs) or maintenance/repair activities;
assisting with minor repairs and maintenance (such as light bulb changes), as required.
maintaining reports such as statistics, logbooks, tenant daily activity records;
preparing Incident Reports for staff follow-up and for the Health and Safety Committee;
assisting the Manager with the development of protocols, policies, procedures and/or proposals;
assisting in fundraising, public relations campaigns, workshops and special events.
4. Other related duties, including:
maintaining regular contact with, and providing back-up for team members and other staff as required;
participating in community meetings including coordinating individual case conferences.
Requirements
Note:An equivalent combination of education and experience may be considered
Education:
Training and/or education in a related human/social service field is an asset
Conflict resolution/crisis prevention training and experience is an asset
Experience:
Recent and related experience preferably in the non-profit housing sector or in a related social service field
Demonstrated experience working with populations impacted by substance use and mental health challenges, homelessness, and/or other barriers to stable housing
Knowledge, Skills and Abilities:
Knowledge of the psychosocial rehabilitation model
Demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high pressure environment
Working knowledge of harm reduction and Housing First theory and practice
Proficient in MS Office programs including Word, Outlook and Excel
Additional Criteria for Role:
First Aid Certification is required.
Food Safe Certification or equivalent is required
Naloxone administration training is required.
As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.
Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.
Benefits
A mission driven and meaningful working environment.
Competitive salary from a Certified Living Wage Employer.
Career development and internal advancement opportunities.
Minimum six (6) percent vacation accrual rate, excellent benefits package and union pension plan for permanent staff working 20+ hours per week (includes extended health and dental, life insurance, and more).
Wellness time for permanent staff working 20+ hours per week. Or up to 5 paid wellness days a year for casual and temporary employees after 3 months of continued employment.
Employee assistance program available to all staff.
Organization and individual training opportunities.
Dog friendly offices.
Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.
Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.