Access Bank Plc.

Team Member - Corporate Digital Banking

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeLagos, NigeriaNo salary listedIn-person

Comprehensive knowledge of local and international banking operations.
Strong understanding of bank policies, regulatory requirements, and internal controls.
Knowledge of industry best practices, emerging banking trends, and innovations.
Expertise in channel optimization to enhance customer reach and operational efficiency.
Customer service skills and ability to address client needs effectively.
Relationship management skills for building partnerships with clients and stakeholders.
Ability to think creatively and identify opportunities for continuous improvement.
Ability to take initiative.
Analytical skills to assess data and make informed decisions.
Problem-solving abilities.
Interpersonal skills to collaborate across diverse groups.
Knowledge of payment industry regulations.
Knowledge of electronic banking platforms and their underlying technologies.
Product knowledge across the bank’s offerings.
Familiarity with project and product management principles.
Strong verbal and written communication skills.
Basic knowledge of Microsoft Office applications.
A first degree in any discipline with a minimum of Second-Class honors.
At least 2 years of relevant experience.

Monitor daily initiated payments to ensure transactions are accurately settled or reversed in a timely manner and minimize operational risks.
Support customer onboarding and management on the Primusplus platform.
Contribute to customer training programs, onboarding materials, and user guides to improve platform adoption and usage.
Ensure activities comply with bank service standards and service level agreements.
Assist in preparing and analyzing reports to support decision-making and operational efficiency.
Reconcile the various general ledger accounts managed by the team.
Accurately call over processed transactions and customer mandates, as applicable.
Perform assigned tasks as directed by the Team Lead, Corporate Digital Payment Support.
Collaborate with solution providers and information technology teams to identify, troubleshoot, and resolve secondary technical issues.
Evaluate existing internet solutions and assist in defining requirements and building a business case for upgrading the Primusplus platform.

Access Bank PLC · Lagos, Nigeria · — · Posted 2026-09-25

Workplace: on_site

Department: Operations

To provide an efficient support service delivery to customers on the corporate banking platforms.

Key responsibilities

Monitor daily initiated payments continuously to ensure that all transactions are accurately settled or reversed in a timely manner, minimizing operational risks.
Support the onboarding and management of customers on the Primusplus platform, ensuring seamless setup and user experience.
Contribute to the creation and improvement of customer training programs, onboarding materials, and user guides to enhance platform adoption and usage.
Ensure all activities comply with the Bank’s service standards and Service Level Agreements (SLAs) to maintain high-quality service delivery.
Assist in the preparation and analysis of relevant reports to support decision-making and operational efficiency.
Reconciliation of the various GLs managed by the team
Call over accurately of processed transactions / customer mandates as applicable.
Perform all assigned tasks diligently and proactively, as directed by the Team Lead, Corporate Digital Payment Support.
Collaborate closely with solution providers and IT teams to identify, troubleshoot, and resolve secondary technical issues promptly.
Evaluate the current functionalities and capabilities of existing internet solutions, assist in defining requirements and building a strong business case for upgrading the Primusplus platform.

Skills/Competencies

Comprehensive knowledge of both local and international banking operations.
Strong understanding of the Bank’s policies, regulatory requirements, and internal controls.
Well-versed in industry best practices, emerging trends, and innovations within the banking sector.
Expertise in channel optimization to enhance customer reach and operational efficiency.
Outstanding customer service skills with a proven ability to address client needs effectively.
Excellent relationship management skills, fostering strong partnerships with clients and stakeholders.

Generic Skills:

Creative thinking and innovation to drive continuous improvement.
Ability to identify opportunities and take initiative.
Sharp analytical skills to assess data and make informed decisions.
Effective problem-solving abilities to address challenges proactively.
Excellent interpersonal skills, enabling collaboration and teamwork across diverse groups.
Good knowledge of payment industry regulations
In-depth knowledge of electronic banking platforms and the underlying technologies that support them.
Extensive product knowledge across the Bank’s offerings to provide informed solutions.
Familiarity with project and product management principles to drive successful delivery and implementation
Strong verbal and written communication skills, capable of articulating complex ideas clearly and professionally.
MS Suite basic knowledge

Qualification

Professional Membership

A recognized professional certification will be an added advantage

Experience

Minimum of 2 years relevant experience.

Explore more opportunities at Access Bank Plc.