Senior Client Manager
Arthur J. Gallagher & Co.
Senior Client Manager
Arthur J. Gallagher & Co.
Global insurance brokerage, risk management, consulting
Ensure delivery of exceptional service to Gallagher’s client by participating in Branch initiatives and priorities, proactively managing accounts, providing support on more complex accounts and mentoring team members.
• Responsible for Client Service Cycle with guidance as necessary from Client Executive(s) and Senior Client Executive(s)• Manages accounts with varying funding types and provide support on more complex self-funded accounts• Maintains account responsibility and is a strategic relationship manager and client liaison • Accountable for 95% retention for an assigned group of clients• Provide guidance, training and mentorship to new hires, account management, team resources, and anyone that needs assistance• Work closely with account management and resources to prioritize workflow, ensure accountability and follow-through• Address and resolve internal and external challenges with guidance as necessary • Keep clients well-informed of compliance related issues• Identify client needs, provide solutions while leading and managing strategic objectives for accounts and assist on more complex accounts• Work with account management team to ensure compliance with local and corporate standards• Develop, cultivate and maintain positive relationships within the branch, with clients and with vendor partners• Leverage Gallagher resources, available tools, established work products, maximize efficiency and effectiveness in client deliverables.
Required: Bachelor's degree with 5+ years’ client service and/or claims management experience required. Proficiency necessary in Microsoft office applications and in using technology as a tool to maximize productivity and quality. Experience with Healthcare clients is a plus. Appropriate licensing for Life & Health Insurance.
Behaviors:
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Global insurance brokerage, risk management, consulting
Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.
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