EXL

Analyzes business data and runs outsourced operations

Trainer

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeKochi, Kerala, IndiaNo salary listedIn-person

About the Job

Requirements

Higher Education Diploma and 0–2 years of relevant experience.
Excellent communication, facilitation, and knowledge-transfer ability.
Excellent preprocessing, domain, and process knowledge.
Ability to coach and give feedback.
People skills, proactivity, out-of-the-box thinking, critical thinking, and logical reasoning.

Responsibilities

Train clients using the client- and EXL-specific training curriculum.
Coach and mentor trainees who are struggling and support their improvement.
Manage class discipline, attendance, performance, and misconduct in line with EXL expectations.
Compile and conduct assessments as required, and assess calls or transactions against quality criteria.
Give feedback and coaching.
Interact with clients as needed.
Compile reports as required.
Communicate training progress to relevant stakeholders and escalate matters toward resolution.
Administer training activities, including room coordination, transport, and payroll.
Identify training needs and compile materials and interventions to close gaps.
Take calls as required.

Train Client and EXL specific training curriculum; Coach and mentor trainees that are struggling towards improvement; Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.; compile and conduct assessments as required, assesses calls or transactions against quality criteria; give feedback and coaching; Some client interaction; Compile reports as required; Communicate and keep all relevant stakeholders in the loop of training progress and escalating relevant matters towards resolution; Training administration e.g. room co-ordination, transport, payroll etc.; Identify training needs and compile material and interventions to close the gaps; Take calls as required

Higher Education Diploma with 0 - 2 years of relevant experience

Excellent communication 2) Excellent facilitation and knowledge transfer ability 3) Excellent Preprocess, domain and process knowledge 4) Ability to coach & give feedback 5) People skills 6) Being proactive 7) Out of the box thinking 8) Critical thinking 9) Logical reasoning

EXL

Trainer

About the Job

Requirements

Responsibilities

About the Company

EXL

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