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Optimal HR

Complaints Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeMarousi, GreeceIn-person

About the Job

Requirements

  • A degree from a higher or technological educational institution is required.
  • At least two years of relevant professional experience is required.
  • Excellent knowledge of English is required.
  • Very good knowledge of and familiarity with Microsoft Office applications is required.
  • Analytical thinking and an orientation toward following procedures are required.
  • The role requires the ability to manage and resolve conflicts and negotiation skills.
  • Excellent written and verbal communication skills are required.
  • Very good interpersonal skills and the ability to collaborate effectively are required.

Responsibilities

  • Manage requests submitted to the company through the MYRAAEY / ENOMOS platform.
  • Manage second-level complaints and comments received through available communication channels, including email, fax, and social media, in accordance with the applicable regulatory framework and department policies.
  • Prepare and send responses to customers, and update information systems with all relevant details for each case.
  • Investigate complaints submitted by authorities and other relevant supervisory bodies by gathering information from all involved parties.
  • Provide the Legal Department with detailed information about customer complaints and investigation findings.
  • Collaborate with other Commercial Directorate departments to provide feedback and find effective solutions for addressing complaints.

About the Company

Optimal HR

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