Desktop Support Engineer - Help Desk

As a Desktop Support Engineer in WSP you will provide technical assistance to our clients. You will be installing, upgrade and troubleshoot hardware and software systems. Robust knowledge in creating and analyzing the incidents models on various Tools and applications, using intellectually concepts and implement action- oriented solutions to complex business IT problems.

• 4+ years of experience in an IT On-Site Support role.

• BA/BCA /BCom/BTech / Graduate Science. 

• ITIL V4 Foundation certified

• Certification in MCP (Microsoft Certified Professional) or similar. will be an added advantage

Working conditions: -

We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.

BGV:

• Employment with WSP India is subject to the successful completion of a background verification (“BGV”) check conducted by a third-party agency appointed by WSP India.

• Candidates are advised to ensure that all information provided during the recruitment process — including documents uploaded — is accurate and complete, both to WSP India and its BGV partner”.

• Installing and configuring computer hardware, software, systems, networks, printers, and telephone system.

• Installing and configuring of windows 11 Operating systems.

• Monitoring and maintaining computer systems and networks.

• Diagnosing and resolving hardware, software, networking, and system issues when they arise.

• Able to resolve computer peripherals issues. 

• Replacing and upgrading defective or outdated components when necessary.

• Providing technical support across the company (this may be in person or over the phone)

• Respond to requests from end users, managers, developers, and team members for specific IT Hardware and software information.  

• Direct unresolved issues to the next level of support personnel.

• Help to create technical documentation and manuals.

• Implement best practices for scalability, supportability, ease of maintenance, and system performance.

• Addressing major incidents user tickets regarding hardware, software and networking

• Incident and service request Management

• Guide users with simple, step-by-step instructions.

• Follow up with clients to ensure their systems are functional.

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.

• Coordinate with HR and relevant departments to receive new joiner details in advance.

• Configure and set up workstations, laptops, and other necessary IT equipment. Install required software, applications, and security protocols.

• Conduct a thorough quality check to ensure the equipment is fully operational.

• Wipe and reformat the equipment for reuse or disposal, following company policies.

• Coordinate the return of all IT equipment from the leaver.

 Technical Experience: -

• Knowledge of ServiceNow Ticketing tool.

• Applications – Core, Business & Corporate Application Troubleshooting

• Strong computer, hardware, software, and analytical skills

• Testing hardware components individually and in tandem with external computer systems.

• Provide technical assistance and support for incoming queries and issues related desktop support, Video Conferencing support, VIP support.

• Hands-on experience with Windows OS environments

• The ability to learn quickly and retain large quantities of information

• Introduce new ideas and processes which improve performance and productivity.

• Proven ability to assess business needs and translate them into relevant solutions

• Problem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, you engage others in problem solving without taking over.

• Ability to work closely with the internal software deployment team.