Full-Time

IT Support Engineer

Posted on 4/23/2024

Handshake

Handshake

501-1,000 employees

Platform connecting students with employers

Education

Compensation Overview

$65,000 - $70,000Annually

+ Equity + Paid Parental Leave + Learning & Development Opportunities + Financial Coaching

Junior

New York, NY, USA

Required Skills
Communications
Customer Service
Requirements
  • 1-2 years experience as an IT Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
  • Strong understanding of IT operations, including automation, application implementation, and business analysis
  • Proficiency in laptop lifecycle management, troubleshooting A/V equipment used for video conferencing, and using ticket management systems
  • Hands-on experience with Mac OS environments
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to work in a fast-paced environment, diagnose and resolve basic technical issues
  • Proficiency in English and excellent communication skills
  • Customer-oriented and cool-tempered
  • BS/BA in IT, Computer Science, or relevant field
  • Certifications in relevant IT fields (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
Responsibilities
  • Provide high-quality IT support and resolution for employee issues in a timely manner, ensuring high employee satisfaction
  • Own tasks from tickets or project assignments to full resolution, making informed decisions by consulting with applicable stakeholders and technical teams
  • Manage IT operations communication between offices and employees
  • Support various onboarding responsibilities, including IT new hire presentations and knowledge base resources
  • Contribute to IT strategy and initiatives, including automation and process improvement
  • Establish appropriate controls and processes to ensure compliance with relevant regulations and security best practices
  • Properly escalate unresolved queries to the next level of support
  • Track, route, and redirect problems to correct resources
  • Walk customers through problem-solving processes
  • Follow up with users, provide feedback, and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation, and closure of trouble tickets
  • Recommend procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products, and services

Handshake offers an engaging work environment centered on connecting students and young alumni with diverse employment opportunities, spanning from Fortune 500 companies to nonprofits. By leveraging advanced matching algorithms and comprehensive communication tools, the company maintains a strong competitive edge in the talent recruitment industry. This focus on efficient and wide-reaching job matchmaking makes it a standout choice for professionals passionate about impactful career development and innovative human resource solutions.

Company Stage

Series F

Total Funding

$434M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

2%

2 year growth

8%

Benefits

💰Equity and ownership in a fast-growing company.

🍼16 Weeks of paid parental leave

💝Comprehensive medical, dental, and vision

💻Handshake offers $500/£360 home office stipend

📚Generous learning & development opportunities and an annual $2,000/£1,500/2k€ stipend

🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.

🏝PTO