In PersonOn-site in Atherton, CA; reliable transportation is required for the daily commute.
Real EstateReal Estate Property Management
About the job
Requirements
A Bachelor's degree is preferred.
At least 7 years of experience managing large, high-end private residences, private estates, ultra-high-net-worth households, family office residences, or comparable luxury residential environments.
Proven experience managing household staff, vendors, maintenance, service standards, and daily estate operations.
Strong project management and people management skills.
Proven ability to build or operate standard operating procedures, checklists, quality control systems, vendor logs, staff schedules, trackers, and escalation protocols.
Flexibility for a 24/7 on-call lifestyle, adapting to the dynamic needs of the estate.
Exceptional written and verbal communication skills in English.
Technological proficiency with Google Workspace, iPhone, MacBook, shared calendars, trackers, task management tools, and practical artificial intelligence tools.
Strong analytical, learning, communication, prioritization, multitasking, and problem-solving skills.
Highly organized, detail-oriented, proactive, and able to anticipate issues before they escalate.
Strict adherence to confidentiality and privacy.
Must be legally authorized to work in the United States and able to pass extensive background checks.
Ready for pre-employment health screenings, including physical and psychological exams and drug tests; annual flu vaccination is required.
Valid driver's license with a clean record and reliable transportation for a daily commute to Atherton, California.
Seeking a long-term commitment.
Responsibilities
Oversee the daily operations of a high-end private estate in Atherton.
Ensure the property is maintained to an exceptional standard at all times.
Manage household readiness, maintenance schedules, service quality, and operational priorities.
Identify issues early and resolve them proactively before they require principal involvement.
Maintain a structured system for property operations, follow-ups, issue tracking, and closure.
Direct, supervise, and evaluate household staff and onsite service personnel.
Set clear expectations, workflows, standards, and accountability.
Monitor staff performance, service quality, punctuality, professionalism, and execution.
Support training, corrective follow-up, and continuous improvement of household operations.
Reduce repeated mistakes and low-level operational issues through structured management systems.
Manage vendors and service providers, including maintenance, landscaping, pool, heating, ventilation and air conditioning, security, repairs, specialty contractors, and other estate-related vendors.
Coordinate vendor schedules, access, service quality, follow-up, and issue resolution.
Ensure vendors meet household standards and complete work properly and on time.
Maintain vendor records, service history, and recurring maintenance schedules.
Build, improve, and enforce standard operating procedures, checklists, inspection routines, communication protocols, and escalation standards.
Create practical systems that improve consistency, reduce mistakes, and make daily operations easier to manage.
Conduct regular quality checks and ensure issues are documented, assigned, followed up, and closed.
Help create a structured, reliable household operation that does not depend on principals' daily involvement.
Manage estate-related projects, repairs, upgrades, maintenance tasks, and operational improvements.
Track timelines, owners, vendors, costs, risks, and completion status.
Ensure projects are completed properly, efficiently, and with minimal disruption to the household.
Provide concise, organized, and solution-oriented updates to management and principals when needed.
Exercise discretion in determining when and how to escalate household issues; escalate appropriately with clear options and recommendations.
Maintain discretion and professionalism in all communication.
Protect the privacy, confidentiality, and preferences of the household.
Serve as the primary operational decision-maker during emergencies by assessing risks, directing response efforts, coordinating vendors, protecting principals and assets, implementing contingency plans, and documenting actions and outcomes.
Desired Qualifications
Experience working in ultra-high-net-worth private households, luxury residences, family office residences, or similar high-standard private environments.
Experience managing large estates, multiple residences, vacation homes, or multi-state household operations.
Experience stabilizing household operations, improving service quality, and reducing operational friction.
Experience building household systems from the ground up.
Prior experience in Atherton, the San Francisco Bay Area, or similar ultra-high-net-worth markets.
Location: Atherton, CA, 94027 (On-site) Job Type: Full-Time
Availability: Typically 9 am - 5:30 pm M-F. As a salaried exempt position, the role is based on responsibilities and results, with reasonable availability for on-call support as needed to fulfill management duties.
COMPENSATION: • $180,000 - up to $300,000/year (DOE) • Discretionary year-end bonus (up to 20%) • Health insurance • Paid vacation, holidays, sick days
Position Overview A private ultra-high-net-worth household in Atherton, California is seeking an experienced Estate Manager to oversee the day-to-day operations of a high-end private residence. The Estate Manager is a salaried exempt management employee responsible for directing and overseeing the operations of the estate and associated properties.
Key Responsibilities Estate Operations • Oversee daily operations of a high-end private estate in Atherton. • Ensure the property is maintained to an exceptional standard at all times. • Manage household readiness, maintenance schedules, service quality, and operational priorities. • Identify issues early and resolve them proactively before they require principal involvement. • Maintain a structured system for property operations, follow-ups, issue tracking, and closure. Staff Management • Direct, supervise, and evaluate household staff and onsite service personnel. • Set clear expectations, workflows, standards, and accountability. • Monitor staff performance, service quality, punctuality, professionalism, and execution. • Support training, corrective follow-up, and continuous improvement of household operations. • Reduce repeated mistakes and low-level operational issues through structured management systems. Vendor Management • Manage vendors and service providers, including maintenance, landscaping, pool, HVAC, security, repairs, specialty contractors, and other estate-related vendors. • Coordinate vendor schedules, access, service quality, follow-up, and issue resolution. • Ensure vendors meet household standards and complete work properly and on time. • Maintain vendor records, service history, and recurring maintenance schedules. SOP, Systems & Quality Control • Build, improve, and enforce SOPs, checklists, inspection routines, communication protocols, and escalation standards. • Create practical systems that improve consistency, reduce mistakes, and make daily operations easier to manage. • Conduct regular quality checks and ensure issues are documented, assigned, followed up, and closed. • Help create a household operation that is structured, reliable, and not dependent on principals’ daily involvement. Project Management • Manage estate-related projects, repairs, upgrades, maintenance tasks, and operational improvements. • Track timelines, owners, vendors, costs, risks, and completion status. • Ensure projects are completed properly, efficiently, and with minimal disruption to the household. Communication & Reporting • Provide concise, organized, and solution-oriented updates to management and principals when needed. • Exercise discretion in determining when and how to escalate household issues. Escalate appropriately with clear options and recommendations. • Maintain discretion and professionalism in all communication. • Protect the privacy, confidentiality, and preferences of the household. Emergency Response The Estate Manager serves as the primary operational decision-maker during emergencies and is expected to: • Assess risks • Direct response efforts • Coordinate vendors • Protect principals and assets • Implement contingency plans • Document actions and outcomes
Requirements • Bachelor’s degree preferred. • 7+ years of experience managing large, high-end private residences, private estates, UHNW households, family office residences, or comparable luxury residential environments. • Proven experience managing household staff, vendors, maintenance, service standards, and daily estate operations. • Strong project management and people management skills. • Proven ability to build or operate SOPs, checklists, quality control systems, vendor logs, staff schedules, trackers, and escalation protocols. • Flexibility for a 24/7 on-call lifestyle, adapting to the dynamic needs of the estate. • Exceptional communication skills in English, both written and verbal. • Technologically proficient, including Google Workspace / G-Suite, iPhone, MacBook, shared calendars, trackers, task management tools, and practical AI tools. • Strong analytical, learning, communication, prioritization, multitasking, and problem-solving skills. • Highly organized, detail-oriented, proactive, and able to anticipate issues before they escalate. • Strict adherence to confidentiality and privacy. • Must be legally authorized to work in the United States and able to pass extensive background checks. • Ready for pre-employment health screenings, including physical, psychological exams, and drug tests; annual flu vaccination required. • Valid driver's license with a clean record; reliable transportation for daily commute to Atherton, CA. • Seeking a long-term commitment. Preferred Qualifications • Experience working in UHNW private households, luxury residences, family office residences, or similar high-standard private environments. • Experience managing large estates, multiple residences, vacation homes, or multi-state household operations. • Experience stabilizing household operations, improving service quality, and reducing operational friction. • Experience building household systems from the ground up. • Prior experience in Atherton, the San Francisco Bay Area, or similar UHNW markets is a plus.