O

Oregon Health & Science University

Health sciences university in Portland, OR

Emergency Communications Dispatcher

Full-TimeDeadline 10/4/27
$38.08 - $52.28/hr
Mid
Associate's
Portland, OR, USA
In Person
Security & Protective ServicesSecurity Guarding & Patrol

About the job

Requirements
  • A high school diploma or equivalent is required.
  • Multi-line call center or telephone experience is required.
  • One year of customer service experience is required.
  • One year of computer data entry and information retrieval, or comparable experience, is required.
  • Critical thinking skills are required.
  • Ability to operate a multi-line phone is required.
  • Ability to learn the geography of the OHSU campus and surrounding areas is required.
  • Ability to use oral and written communication effectively in performing the duties and responsibilities is required.
  • Must pass a law enforcement background investigation, medical examination, and psychological evaluation.
  • Must attend the Department of Public Safety Standards and Training Basic Telecommunications Academy and obtain Basic Telecommunicator Certification within 18 months after hire, and complete annual certification maintenance requirements.
  • Must obtain Law Enforcement Data System certification within the first six months of hire.
  • Must comply with the Code of Conduct, Respect in the Workplace, and applicable policies, procedures, and agreements related to the position, department, or OHSU.
  • Must be able to perform the essential functions of the position with or without accommodation.
  • Must be able to work shifts spanning a 24-hour period, including days, swing shifts, graveyard shifts, weekends, and holidays, and work unscheduled or mandatory overtime as required.
  • Must report to work during extreme inclement weather and other events impacting OHSU and its campuses.
  • Must be able to sit at a desk or console for extended periods and occasionally walk, stand, stoop, and move objects weighing up to 30 pounds.
  • Must use tools or equipment requiring a high degree of dexterity and maintain concentrated attention to detail for sustained periods.
  • Must be able to take information from callers who may be excited, abusive, use profanity, be incoherent, intoxicated, hysterical, or experiencing a medical emergency or mental health crisis.
  • Must meet Oregon state physical standards, including visual acuity, hearing, speaking, and basic physical health sufficient to perform the duties for extended periods.
  • Must submit proof of typing at 45 words per minute with 95% accuracy when applying. Only official certificates with the candidate's name visible are accepted; online certificates require an attestation that the candidate completed the test themselves.
Responsibilities
  • Receive and rapidly triage and prioritize emergency and non-emergency telephone and radio calls for law enforcement and Facilities in a dynamic environment to determine the appropriate actions.
  • Monitor and maintain the status of law enforcement field units and assign emergency and non-emergency service requests to appropriate units using a computer-aided dispatch terminal and radio system.
  • Communicate with people from varied educational, ethnic, sociocultural backgrounds, and identities.
  • Maintain and thoroughly document accurate records of events, written logs, and actions taken.
  • Communicate effectively and maintain positive customer service with callers, users, co-workers, primary public safety answering points, and Police, Fire, and EMS partners.
  • Answer emergency and non-emergency requests for service, determine the nature and location of the service required, take appropriate action, and dispatch law enforcement field units while keeping their status.
  • Coordinate complex and high-risk incidents, requests for officer backup, and dispatch of fire and emergency medical services in collaboration with primary public safety answering points and 9-1-1 centers.
  • Maintain certification-related skills and perform all duties for which certified.
  • Staff the communications center at all hours and on all days, including nights, weekends, and holidays.
Desired Qualifications
  • An associate or college degree is preferred.
  • One to two years of dispatch or heavy customer service experience is preferred.
  • Radio communications experience is preferred.
  • 9-1-1 emergency communications experience is preferred.
  • Prior experience with a computer-aided dispatch application is preferred.
  • Alarm monitoring experience is preferred.
  • Ability to receive and prioritize emergency and non-emergency calls for service is preferred.
  • Ability to multitask and perform simultaneous functions while maintaining a high level of accuracy is preferred.
  • Current Department of Public Safety Standards and Training Basic, Intermediate, or Advanced Telecommunicator Certification is preferred.
  • Current Law Enforcement Data System certification is preferred.
  • In-person typing tests are desired, though online tests are accepted when accompanied by an official certificate and required attestation.

About the company

O

Oregon Health & Science University

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Oregon Health & Science University is a public academic health university in Portland, Oregon. It provides degree education, research, and clinical care through schools of medicine, nursing, dentistry, public health, and graduate studies.

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