Full-Time
Product Support Analyst
Posted on 5/3/2024
Mobile ticketing platform for live events
Mid
Manchester, UK
- 2+ years of experience working in a software support capacity for a SaaS company or similar
- Strong communication skills
- Basic knowledge of HTML, CSS, one or more computer languages, and basic knowledge of SQL is a plus
- Interest in technology, especially software (SaaS) support
- Resiliency and ability to stay positive in challenging situations
- Ability to work independently and creatively to resolve complex issues
- Passion for live events and software (SaaS) support
- Availability to work one weekend in rotation and participate in rotating after-hours on-call
- Receive, replicate, and analyze incoming software application support requests from clients
- Log all relevant information in the support ticket and keep case information up to date
- Investigate software application issues using knowledge base and collaboration with team members
- Adjust issue priorities based on guidelines and escalate as necessary
- Oversee assigned support cases, track development fixes, and communicate with clients and teams
- Maintain up-to-date knowledge of SeatGeek products through training and self-learning
At SeatGeek, the focus on a technology-first approach in ticketing for diverse live events like sports, music, and theater offers a dynamic and forward-thinking work environment. The company has carved out a niche in the entertainment industry by leveraging advanced consumer technology and strategic acquisitions, such as TopTix, to enhance user experiences and streamline ticketing processes. This makes it an appealing place for professionals passionate about innovation in mobile technology and customer engagement.
Company Stage
Series E
Total Funding
$692.5M
Headquarters
New York, New York
Founded
2009
6 month growth
↑ 4%1 year growth
↑ 5%2 year growth
↑ 38%Benefits
Health insurance coverage
paid time off
Matching 401k program
Parental leave
Monthly ticket-purchase stipend for live events
Paid for subscriptions to services like One Medical, Ginger.io and Headspace
Team events
Flexible work environment - work remote or in the office as you please
Home office stipend