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BLANKSLATE Partners

Outsourced HR solutions via senior consultants

Associate Account Manager

Account ManagementConfirmed live in the last 24 hours
Full-time$55k - $70k

About the Job

Requirements

  • A valid driver's licence and passport are required.
  • The candidate must be able to travel over 70% of the work year and should ideally live within 30 minutes of an international airport.
  • The candidate must be comfortable working in person in medical and surgical environments.
  • Proficiency with word-processing and presentation software is required.

Responsibilities

  • Serve as the educational expert for Arbutus Medical's target procedures.
  • Lead on-site product implementations within the region under the direction of the Regional Sales Manager, ensuring users are confident and successful with Arbutus products from day one.
  • Support new account launches end-to-end by training clinicians and sales representatives, building key contact lists, stocking shelves, supporting cases, securing purchase orders, setting up Arbutus as an approved vendor, and resolving supply issues on the ground.
  • Drive ongoing product utilization at accounts after implementation.
  • Gather field feedback from customers and sales representatives to improve training materials and implementation processes.
  • Lead the annual residency turnover playbook each June and July, organizing sessions across current customers and executing cadaver training on the day.
  • Support the Regional Sales Manager by preparing sales materials, supporting presentations, and leading deals as directed.
  • Maintain customer relationship management system accuracy by tracking leads, opportunities, and sales activity, and supporting pipeline reporting.
  • Coordinate meetings, demonstrations, and customer follow-ups to keep the sales pipeline moving.
  • Support key accounts with scheduling, quoting, and order coordination.
  • Support regional account expansion and retention initiatives as directed by the Regional Sales Manager.
  • Deepen clinical engagement through nurse refresher training programs and in-person resident check-ins, gathering product feedback and identifying improvement opportunities.
  • Build relationships within existing accounts and proactively identify additional problems Arbutus can solve.
  • Grow Arbutus Medical's Blue Wave recycling program within the region.
  • Monitor account health across products and accounts in the region, flagging risks and recommending strategy to the Regional Sales Manager.
  • Monitor stock-outs, communicate about them, categorize root causes, and support resolution.
  • Plan, organize, and attend industry trade shows and conferences within the region.
  • Manage event logistics, including booth setup, shipping, and materials.
  • Drive lead generation at the booth, route leads to the Regional Sales Manager, and personally follow up where appropriate.
  • Capture product feedback from attendees to share with the New Product Development team.
  • Bring information back to the New Product Development team to drive innovation.
  • Gather real-time customer feedback in the field.
  • Document each customer interaction and share observations with the entire team.

Desired Qualifications

  • Accountability, reliable follow-through, and proactive communication.
  • Ability to thrive in a fast-paced, constantly changing environment with frequent travel demands.
  • Ability to remain calm under pressure, adapt quickly to last-minute changes, and maintain professionalism and performance while traveling.
  • Ability to communicate clearly and confidently with diverse audiences, listen actively and empathetically, build trust, and tailor messages to influence and engage others.
  • Motivation to achieve results and personal and team success, take ownership, set ambitious goals, and close opportunities to advance the business.
  • Collaboration, continuous learning, openness to feedback, willingness to acknowledge mistakes and seek input, and recognition of team contributions and shared success.

About the Company

BLANKSLATE Partners

Outsourced HR solutions via senior consultants

BLANKSLATE Partners provides outsourced human resource solutions, matching highly skilled consultants with entrepreneurs, startups, and hypergrowth companies to provide people expertise tailored to each client. Instead of acting as a traditional agency, it operates as a network of consultants who partner with clients to deliver creative HR solutions and transfer their experience. The approach emphasizes partnerships, creativity, and learning, enabling business leaders and HR teams to focus on what matters. The goal is to help build better, stronger workplaces and to disrupt the HR/recruitment industry by freeing leaders from routine HR tasks while delivering hands-on expertise.

Company size
1-10
Company stage
Not listed
Total funding
Not listed
Headquarters
Vancouver, Canada
Founded
2014

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