Manager – Learning Operations & LMS

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

As a critical member of the Organizational Development (OD) team, the Manager, Learning Operations & LMS (Learning Management System) will wear two hats. As a Learning and Development professional with well-rounded experience, you will be tasked with the following: 

Achievement of Pursuit’s growth plans requires the implementation and utilization of a learning management system (LMS) that allows us to deliver, manage, and track learning on a global, enterprise-wide scale. As your primary focus, you will own the building, customization, scaling and ongoing maintenance of our Learning Management System, Workday Learning.  

In a secondary capacity and as bandwidth allows, you will directly support other members of the OD team with the creation of practical, relevant and memorable learning experiences. Specifically, you will own the development phase for assigned projects, creating engaging eLearning modules, videos, assessments, job aids, and other learning resources that enable effective achievement of learning objectives. 

Lastly, as a small team, we often share workload. Along with your peers, you will play an important role in managing logistics for a variety of learning experiences. 

The salary range for this Denver-based role is $104,000 to $117,000 per year, with the actual base determined by factors such as experience, qualifications, and internal equity. This role is eligible for a 10% short-term incentive (STI) bonus target. We also offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) company matching plan, paid time off and holidays, and other wellbeing and employee discount programs.

LMS Operations and Content Management 

• Inventory current content, systems, records, and owners to ensure all critical components are successfully transitioned to the new LMS platform. 

• Create and maintain a training matrix for regulatory and compliance training. 

• Establish and execute a documented process for new learning requests, regulatory updates, content revisions and content retirement decisions. 

• Conduct impact review when content updates are made and work with key stakeholders to develop a plan to address. 

• Receive, load, configure and facilitate validation testing of learning content. 

• Define learner audience and create, activate, and maintain learning assignments, ensuring logic accommodates a complex seasonal workforce – ensure the right content is assigned to the right audience at the right time. 

• Build, test, deploy, and maintain program pathways for multi-step learning solutions. 

• Ensure prerequisites, sequencing, due dates, retraining requirements, and equivalency rules are factored in when creating learning pathways. 

LMS Records and Reporting 

• Review and transfer prior completion records to reduce duplication of training. 

• Ensure accurate completion data to enable reliable, actionable reporting. 

• Develop a process for documenting external learning, certifications and practical qualifications. 

• Establish, implement and maintain reporting methodology. 

• Leverage the platform to produce and share key learning insights. 

• Provide platform solutions that enable content owners to measure learning outcomes. 

LMS User Support and Stakeholder Management 

• Develop and execute launch communication plan. 

• Prepare and deliver communications related to system updates and impacts. 

• Create, deliver, and maintain learning resources for end users. 

• Create, onboard, and manage user accounts, permissions, and roles. 

• Review and respond to Helpdesk tickets/inquiries. 

• Provide enhanced support for individuals with elevated security levels. 

• Understand broader learning ecosystem to effectively advise stakeholders on planned deployments, considering timing and fit into broader training calendar; flag potential challenges or conflicts as needed. 

Partner with the Business 

• Build strong relationships with teams across Operations, People, Legal, Safety, Technology and other support functions. 

• Prioritize concurrent projects to ensure on-time and accurate delivery of learning programs. 

• Collaborate with L&D colleagues and key stakeholders to create implementation plans, develop supporting resources and execute launch plans. 

Develop Modern Learning Experiences 

• Partner with Instructional Designer to develop practical, relevant and memorable learning experiences. 

• Ensure learning effectiveness metrics and a process to measure, track and communicate has been established. 

• Develop engaging eLearning modules, videos, assessments, job aids, and other learning resources that enable effective achievement of learning objectives.  

• Use AI-assisted authoring, narration, image, video, and editing capabilities thoughtfully to improve development speed while maintaining content accuracy, brand standards, accessibility and an authentic Pursuit experience. 

• Apply accessibility and inclusive-design principles so learning can be successfully used by a diverse team member population. 

• Publish, test, troubleshoot and maintain content using applicable learning standards, including SCORM 1.2, SCORM 2004, xAPI, and HTML5. 

• Maintain editable source files, version history, review documentation, naming conventions and other content-governance practices. 

• Maintain and update learning content as operating practices, systems, policies and business needs evolve. 

EDUCATION:

• Bachelor’s degree in learning and development, organizational development, communications, or a related field, or an equivalent combination of education and relevant experience.

IDEAL EXPERIENCE:

• Ten or more years of progressive experience in learning operations, LMS administration, training, HR technology or a related field, including enterprise platform ownership.

• Experience implementing, stabilizing or significantly improving an LMS in a distributed organization. Experience using Workday Learning preferred.

• Strong knowledge of automated assignments, audiences, learning records, reporting, security, testing, SCORM and governance.

• Ability to translate HCM data, regulatory requirements and operating needs into maintainable learning processes.

• Experience with compliance learning, historical records, credentials, equivalencies, expiration rules and audit evidence.

• Content development capability across digital, instructor-led, virtual and performance-support formats.

• Demonstrated ability to balance strategy with detailed hands-on execution across locations, countries and seasonal operating cycles.

• Demonstrated professional experience developing learning for frontline team members and leaders in hospitality, travel, tourism, retail, food and beverage, attractions or another multi-site, guest-facing operational environment.

• Experience supporting seasonal, geographically dispersed, multilingual or multi-site workforces.

#LI-EB1

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].  

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.