Airport Agent

About This Position

About Austin-Bergstrom International Airport
Owned by the City of Austin and operated by the Department of Aviation, Austin-Bergstrom International Airport is an economic engine, supplying over 74,000 direct and indirect jobs in the Central Texas region. Now, as we build the airport’s largest improvement program in its history, we are redefining the travel experience in one of the fastest-growing cities in the United States. This is an exciting opportunity to join the team behind Journey With AUS, the airport’s expansion and development program, where bold ideas, cutting-edge infrastructure, and a shared commitment to excellence are taking flight.

Job Description:

Purpose:

Under close supervision, coordinate and perform work in administrative and operational management of the airport facilities.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Inspects facilities and ensures safe operating conditions.
• Investigates problem areas and make recommendations for corrective action.
• Responds to emergencies, makes decisions and coordinates emergency activities, and implements emergency plans.
• Researches information as requested/needed.
• Writes technical reports.
• Works with federal agencies, and airport tenants as required, ensuring the safety, security, and efficiency of airport operations.
• Answers emergency and non-emergency phone calls, determines nature of request, and takes messages when necessary. Initiates, enters, and updates the system.
• Provides customer service to Austin-Bergstrom International Airport and City of Austin employees, other governmental agencies, and tenants by performing duties such as providing information using communication devices.
• Records data to appropriate forms/logs. Searches for data on multi-application computer systems.
• Operates/monitors multi-channel radio, audio/video, multi-agency, and multi-jurisdictional paging systems.
• Coordinates the opening and closing of the airport (or portions of it) based upon airport conditions, safety factors, and emergencies.
• Coordinates investigations with other entities and Department of Aviation.

Responsibilities - Supervisor and/or Leadership Exercised:

May provide leadership when deemed necessary.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of airport operations.
• Knowledge of Federal, State, and Local laws.
• Knowledge of City practices, policies, and procedures.
• Knowledge of safety practices and procedures. Knowledge of tools and materials used in equipment and facility maintenance.
• Knowledge of supervisory and managerial techniques and principles.
• Skill in oral and written communications.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related security software.
• Skill in planning and organizing.
• Ability to quickly recognize and analyze irregular events.
• Ability to work with frequent interruptions and changes in priority.
• Ability to stay informed of airport operational, safety, and security issues.
• Ability to establish and maintain good working relationships with other City employees and the public
• Ability to train others.

Minimum Qualifications:

• Graduation with an associate degree from an accredited college or university with major coursework in Business or Public Administration, Aviation Management, or in a field related to the job. OR
• Two (2) years of experience in the U.S. Military Services, airport operations, or in another field related to the job.
• Any combination of education and work experience may substitute for the above minimum
• Valid Texas Class C Driver License.
• Must be able to pass a criminal background check, and obtain and maintain federally-mandated security clearances required to work at an airport.

Licenses and Certifications Required:
Valid State of Texas Class "C" Driver’s License.

Preferred Qualifications:

None

Notes to Candidate:

POSITION OVERVIEW:

This position is responsible for providing a safe and secure environment for the traveling public, Austin-Bergstrom International Airport and City of Austin employees, and the neighboring community by recognizing and responding to violations of local, state, and federal laws and ordinances.

Inspect facilities and ensures safe operating conditions. Investigate problem areas and make recommendations for corrective action. Respond to emergencies, makes decisions and coordinates emergency activities, and implements emergency plans. Research information as requested / needed.

Write technical reports. Works with federal agencies, and airport tenants as required ensuring the safety, security and efficiency of airport operations. Answer emergency and non-emergency phone calls, determine nature of request and take messages when necessary. Initiate, enter and update the system. Provide customer service to Austin-Bergstrom International Airport and City of Austin Employees, other governmental agencies and tenants by performing duties such as providing information using communication devices.

Record data to appropriate forms/logs. Search for data on multi-application computer systems Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional paging systems.
 

Coordinate the opening and closing of the airport (or portions of it) based upon airport conditions, safety factors and emergencies. Coordinate Investigations with other entities and Department of Aviation.

Manage curbside vehicle or pedestrian crosswalk traffic, as assigned.
 

Salary:

$24.19 - $27.94

DRIVING REQUIREMENT:

This position must travel between various locations as part of the regular job duties and the individual will be required to drive a City vehicle.

Position will also be required to drive on the AOA.
 

This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Job Offer is contingent on having a driving record that meets the City’s Driver Record Evaluation Standards.
 

APPLICATION INFORMATION:

• A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position.
   
• Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application.
   
•  The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”).
   
• Resumes will not be used to qualify for the position and will not be used to recommend salary.
   
• Supplemental information or changes to your application will not be accepted after the job posting closes.
   
• The responses to the supplemental questions inquiring about experience should be reflected on your application.

VETERAN:

Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

CRIMINAL HISTORY BACKGROUND CHECK:

Top candidate will be subject to a minimum 10-year criminal background check and security threat assessment.

LANGUAGE:

Must have the ability to read, write, and fluently speak in English.

OVERTIME:

Overtime may be required with or without notice.
 

WORK HOURS:

Core hours are 0430–1500, 1200–2230, and 2030–0700. This position requires flexibility to work any shift within a 24-hour period, based on these core hours, seven (7) days a week, including weekends and holidays.
 

Schedules may vary based on operational needs and are subject to change.

Hours may change depending on departmental needs. Work hours may include after-hours, holidays, and weekend work

Benefits:

Working with Aviation provides a number of health and welfare benefits see City of Austin Promotional Benefits Overview and click HERE to learn more.

See us in action: Austin-Bergstrom International Airport - AUS - YouTube  

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time. We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system. DEPARTMENT MAY CLOSE THE JOB POSTING AT ANY TIME AFTER 7 DAYS

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

.

JOIN THE CITY OF AUSTIN TEAM

 

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

 

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.