Job Description

Cash App is seeking a Head of First Line Risk and Monitoring to build and scale a world class first line risk management program. 

This individual - reporting directly to Cash App’s  Chief Operating Officer -is tasked with overseeing the first line of defense against potential risks across Cash App’s ecosystem. The successful candidate will play a crucial role in building and leading this team, implementing robust testing and monitoring processes, and collaborating across Cash Business, Product, Machine Learning, Compliance, and Counsel teams to enhance Cash App’s risk management capabilities.

This is a critical role that will have outsized impact as Cash App seeks to build two-sided trust with customers and develop the next generation social bank in the United States. 

You will:

• Build and lead a team responsible for identification, assessment, and mitigation of risks across the first line of defense

• Define, measure, and monitor first line activities across Product and Business

• Drive investigations and evaluations of risk and dashboards with dedicated analytics resources

• Influence & partner with Cash Product, Business, Compliance, and Counsel teams to implement potential enhancements

• Work closely with senior leadership across second line of defense functions

• Manage global strategic partner and regulator relationships from the first line perspective, supporting ongoing management, audits, and inquiries

• Regularly engage with and present to the Block Board of Directors and Cash App’s executive leadership team

• Cultivate and embed a strong enterprise risk management culture across the business

• Constantly stay informed about all  business risks and customer behavior - both current and emerging

Qualifications

You have:

• 12-15+ years of experience as a risk professional at a payment/e-money institution, FinTech, financial services firm and/or professional service firm serving financial institution clients

• Creative problem-solving skills and a metrics-driven approach to create substantiated solutions

• World-class communication skills and the ability to present complex information in a simple and clear manner

• Experience managing projects and scaling processes with company growth

• A strong track-record of growing and leading teams at scale

• Ability to reason about against competing priorities and structure roadmaps to have outsized impact on a business