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Digital Account Manager

Social Media

Posted on 4/19/2024



51-200 employees

Strategic communications agency for disruptive industries


Mid, Senior

Cambridge, MA, USA + 4 more

Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Social Media
Data Analysis
  • 5-6 years of client-facing digital experience (social media specialty preferred), with at least one year in an Agency setting
  • Deep knowledge and understanding of social platforms - primarily LinkedIn, Twitter, Instagram, TikTok, Facebook, YouTube - including both organic and paid strategies and capabilities
  • Baseline knowledge of earned media and marketing tactics (i.e., search, influencer, editorial), and where social media and digital activations can be integrated
  • Experience with B2B technology, security and digital health brands is a plus
  • Ability to take initiative to quickly and smartly adjust digital strategy, voice and tone based on client and audience
  • Experience with social media management, influencer management, analytics tools (bonus points for hands-on experience with Sprinklr, Sprout Social, MuckRack and Brandwatch)
  • Management experience, both of program strategy/deliverables and direct reports
  • Passionate about teaching and mentoring team members, working in close collaboration with both digital team leadership and account teams
  • A finger on the pulse of latest social and digital trends
  • Develop and implement social media strategies for clients
  • Work as part of integrated PR and digital teams
  • Manage account teams to ensure seamless delivery of client work
  • Manage multiple projects and/or accounts
  • Production of social-first copy and creative content
  • Manage 1-2 direct reports
  • Build trusting relationships with clients
  • Support new business efforts for the Agency

Highwire stands out as a modern communications agency that leverages its roots in journalism and Silicon Valley to deliver meaningful business results through strategic and informed communication programs. The company's commitment to inclusivity and diversity fosters a rich work environment where every employee is valued and encouraged to contribute. Highwire's expertise spans across technology, healthcare, financial services, and cybersecurity sectors, making it a versatile partner in crafting compelling brand stories.

Company Stage


Total Funding



San Francisco, California



Growth & Insights

6 month growth


1 year growth


2 year growth