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Capgemini

Global consulting, technology services, outsourcing

Anthropic Technical Specialist

Customer SuccessPosted on Nov 12
Full-timeIn-person

About the Job

Requirements

  • Agentic AI development experience.
  • Vibe coding experience with Claude Code.
  • Experience automating complex tasks with Claude Cowork.
  • A Master's degree or equivalent professional experience.
  • Experience leading enterprise technology adoption, enablement, customer success, or transformation programs.
  • Working knowledge of Generative AI platforms, enterprise AI assistants, or comparable AI solutions.
  • Strong stakeholder management, executive communication, and facilitation skills.
  • Experience designing and delivering training, workshops, or customer enablement programs.
  • Ability to translate technical concepts into clear business language and measurable outcomes.
  • Experience developing success measures, governance processes, and adoption plans.
  • Strong program management and cross-functional coordination skills.
  • Ability to collaborate effectively with business, IT, security, and operational stakeholders.

Responsibilities

  • Lead customer kickoff workshops with executive sponsors, business stakeholders, sellers, and customer IT teams.
  • Co-author and manage customer success plans, including usage and value targets and 30/60/90-day milestones.
  • Establish governance, change-management approaches, stakeholder cadences, and enablement calendars.
  • Deliver foundational, intermediate, and advanced AI training sessions on Claude Code and Cowork.
  • Facilitate customer workshops and hackathons using customers’ own work and priority use cases.
  • Run train-the-trainer programs to develop and certify customer champions.
  • Track adoption measures, user engagement, value realization, and risks requiring escalation.
  • Coordinate delivery across customer sponsors, business teams, IT, security, and implementation resources.
  • Deliver activation readouts and support handoff to ongoing customer success or operating teams.
  • Identify opportunities to extend adoption into Claude Code, Cowork, and additional Anthropic-enabled business solutions.

Desired Qualifications

  • Experience with Anthropic Claude or comparable enterprise Generative AI platforms.
  • Experience leading enterprise AI adoption or responsible AI enablement programs.
  • Consulting experience supporting enterprise transformation initiatives.
  • Experience with organizational change-management methods such as Prosci or equivalent approaches.
  • Experience facilitating innovation workshops, hackathons, or champion networks.
  • Familiarity with Claude Code, Cowork, Model Context Protocol (MCP), and enterprise AI governance.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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