WTW

Global risk management, insurance brokerage, consulting

Senior Business Analyst

Internal Audit & ControlsConfirmed live in the last 24 hours

Full-timeSão Paulo, State of São Paulo, BrazilNo salary listed

About the Job

Requirements

Experience in operations, operational risk, quality, controls, compliance, auditing, or continuous improvement.
Knowledge of risk management, controls, root-cause analysis, and action-plan follow-up.
Ability to analyze KPIs, KRIs, and operational data and convert them into clear recommendations.
Experience preparing and conducting training, interviews, and reviews.
Ability to communicate objectively, think analytically, influence without direct authority, and work in a matrixed, multicultural environment.
Proficiency in Excel and PowerPoint.
Spanish and English proficiency appropriate to the regional scope.
Availability to travel in Latin America when necessary.

Responsibilities

Facilitate the identification, assessment, prioritization, and recording of operational risks in the country or cluster.
Maintain local information in the LATAM Risk Register and monitor risks, controls, incidents, non-conformities, and action plans.
Ensure risks and deviations have an owner, action, deadline, and follow-up evidence.
Identify trends, recurring issues, and emerging risks, and escalate relevant exposures according to severity and risk appetite.
Coordinate internal reviews, peer reviews, post-audits, Mechanical Reviews, and Office Reviews within the defined scope.
Prepare teams, consolidate evidence, and follow up on findings, root causes, Change Plans, and corrective and preventive actions.
Participate as an interviewer in Office Reviews in other Latin American countries, promoting methodological consistency and the exchange of good practices.
Validate implementation and effectiveness of actions with the responsible parties and identify opportunities for continuous improvement.
Plan and conduct Risk Management, Quality, and Professional Excellence training for teams in the country or cluster.
Train leaders and teams in identifying and reporting risks, incidents, and non-conformities, and in using methodologies, controls, and tools.
Promote a culture of prevention, accountability, quality, and continuous improvement.
Consolidate KPIs, KRIs, and relevant signals, ensuring information quality, consistency, and traceability.
Turn data and evidence into analyses, trends, and recommendations for operational, tactical, and strategic forums.
Represent the country or cluster in RMQE governance forums and follow up on decisions, owners, and deadlines.
Work across Operations, Compliance, Legal, Data Privacy, Information Security, Technology, OpEx, and other relevant areas.

Desired Qualifications

Power BI experience or knowledge.
Knowledge of COSO and ISO 31000.
Experience in insurance, benefits, or financial services.

Principais responsabilidades

Riscos operacionais e controles
•    Facilitar a identificação, avaliação, priorização e registro de riscos operacionais no país ou cluster.
•    Manter atualizadas as informações locais no Risk Register LATAM e monitorar riscos, controles, incidentes, não conformidades e planos de ação.
•    Assegurar que riscos e desvios tenham responsável, ação, prazo e evidência de acompanhamento.
•    Identificar tendências, recorrências e riscos emergentes e escalar exposições relevantes conforme criticidade e apetite de risco.
Quality e Professional Excellence
•    Coordenar internal reviews, peer reviews, post-audits, Mechanical Reviews e Office Reviews dentro do escopo definido.
•    Preparar as equipes, consolidar evidências e acompanhar findings, causas-raiz, Change Plans e ações corretivas e preventivas.
•    Participar como entrevistador em Office Reviews de outros países da América Latina, promovendo consistência metodológica e troca de boas práticas.
•    Validar, com os responsáveis, a implementação e a efetividade das ações e identificar oportunidades de melhoria contínua.
Treinamento e cultura
•    Planejar e conduzir treinamentos de Risk Management, Quality e Professional Excellence para as equipes do país ou cluster.
•    Capacitar líderes e equipes na identificação e no reporte de riscos, incidentes e não conformidades e no uso de metodologias, controles e ferramentas.
•    Promover cultura de prevenção, accountability, qualidade e melhoria contínua.
Dados, reporting e governança
•    Consolidar KPIs, KRIs e sinais relevantes, garantindo qualidade, consistência e rastreabilidade das informações.
•    Transformar dados e evidências em análises, tendências e recomendações para fóruns operacionais, táticos e estratégicos.
•    Representar o país ou cluster nos fóruns de governança de RMQE e acompanhar decisões, responsáveis e prazos.
•    Atuar transversalmente com Operations, Compliance, Legal, Data Privacy, Information Security, Technology, OpEx e demais áreas relevantes.

•    Experiência em operações, operational risk, quality, controles, compliance, auditoria ou melhoria contínua.
•    Conhecimento de gestão de riscos, controles, análise de causa-raiz e acompanhamento de planos de ação.
•    Capacidade de analisar KPIs, KRIs e dados operacionais e convertê-los em recomendações claras.
•    Experiência na preparação e condução de treinamentos, entrevistas e revisões.
•    Comunicação objetiva, pensamento analítico, influência sem autoridade direta e atuação em ambiente matricial e multicultural.
•    Domínio de Excel e PowerPoint. Power BI, COSO, ISO 31000 e experiência em seguros, benefícios ou serviços financeiros serão diferenciais.
•    Espanhol e inglês compatíveis com o escopo regional e disponibilidade para viagens na América Latina, quando necessário.

Oportunidade igual a todos

About the Company

WTW

Global risk management, insurance brokerage, consulting

Willis Towers Watson provides risk management, advisory, and brokerage services to organizations worldwide. Its two segments are Risk & Broking, which identifies, quantifies, and places insurance coverage, and Health, Wealth & Career, which offers consulting, technology, and administration for health benefits, retirement plans, and talent programs. The company blends advisory services, technology platforms, and brokerage capabilities to deliver integrated risk and people solutions rather than relying on a single service line. Its goal is to help clients turn risk into a path for growth by aligning risk management with health, retirement, and talent strategies to support organizational success.

Company size: 10,001+
Company stage: IPO
Headquarters: London, United Kingdom
Founded: 1828

Recently Posted Jobs

Explore more opportunities at WTW

See more jobs