Banquet Supervisor - Arabic Speaker

Job Description

The Banquet Supervisor (Arabic Speaker) is responsible for supervising and coordinating all banquet operations, ensuring exceptional service standards and memorable guest experiences in a luxury hotel environment. The role oversees banquet colleagues during events, ensures flawless execution of functions, and serves as a key liaison for Arabic-speaking guests and clients. The Banquet Supervisor supports operational excellence, team performance, and guest satisfaction while maintaining the highest standards of luxury hospitality.

• Supervise the setup, execution, and breakdown of banquet events, including conferences, meetings, weddings, gala dinners, corporate functions, and VIP events.
• Ensure all function rooms and event spaces are prepared according to Banquet Event Orders (BEOs), hotel standards, and client specifications.
• Conduct pre-shift and pre-event briefings to communicate event details, service expectations, and operational priorities.
• Monitor banquet service delivery to ensure consistency, professionalism, and attention to detail.
• Coordinate closely with the Culinary, Stewarding, Engineering, Housekeeping, Events, and Sales teams to ensure seamless event execution.
• Ensure banquet equipment, furniture, audio-visual requirements, and amenities are properly arranged and maintained.
• Anticipate operational challenges and implement immediate solutions to ensure guest satisfaction.
• Deliver exceptional, personalized service in accordance with luxury hospitality standards.
• Act as the primary point of contact for Arabic-speaking guests and clients during events.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Build strong relationships with guests, event organizers, and VIP clients.
• Ensure guest feedback is addressed effectively and reported to management when necessary.
• Supervise, motivate, and support banquet colleagues during daily operations and events.
• Allocate duties and monitor staff performance to ensure productivity and service excellence.
• Provide on-the-job training, coaching, and mentoring to banquet team members.
• Promote teamwork, positive morale, and a culture of service excellence.
• Ensure colleagues comply with grooming, uniform, and professional conduct standards.
• Ensure compliance with hotel policies, food safety regulations, hygiene standards, and health & safety procedures.
• Maintain cleanliness and organization of banquet venues, storage areas, and service stations.
• Ensure proper handling, storage, and maintenance of banquet equipment.
• Follow emergency procedures and support a safe working environment for guests and colleagues.
• Review and understand Banquet Event Orders (BEOs) and communicate requirements to the team.
• Complete operational reports, attendance records, and shift documentation accurately.
• Assist with inventory control and the management of banquet supplies and equipment.
• Support manpower planning and scheduling as directed by management.
• Report maintenance issues and operational concerns promptly.

Qualifications

• Minimum 2-3 years of supervisory experience in Banquets, Food & Beverage, or Events Operations within a luxury hotel or upscale hospitality environment.
• Experience managing large-scale events, weddings, and VIP functions is highly desirable.
• Fluency in Arabic and English (spoken and written) is mandatory.
• Strong leadership, supervisory, and team management abilities.
• Excellent guest relations and interpersonal skills.
• Strong communication and problem-solving capabilities.
• Ability to perform effectively in a fast-paced, high-volume environment.
• Strong attention to detail and organizational skills.
• Knowledge of luxury hotel banquet operations and service standards.
• Proficiency in Microsoft Office and hospitality management systems is an advantage.

Additional Information