Quality Assurance Senior Specialist

Job Description

Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny.

You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders.

We are looking for candidates with extensive experience in AML Investigation, SAR Reporting, Fraud, Sanctions.

Key Responsibilities:

• Trains and coaches QA specialists to achieve and maintain competence across the team, through accreditation and ongoing monitoring (through Calibration including “Check-the-Checker” testing). 
• Continually perform horizon scanning to identify planned changes which impact QA practices and ensure that assessment performed by QA Specialists adapt to these. 
• Reviews the most complex and high-risk cases and leads on thematic reviews using test scripts and scorecards to assess compliance with policies, guidance and risk appetite. 
• Acts as a Subject Matter Expert, resolving complex queries/escalations from QA specialists and coaching them to drive correct, consistent decision making and effective Root Cause Analysis. Supports Audit/Regulatory activity when required. 
• Leads calibration activity internally within QA, and with other stakeholders (e.g. Operations, Products and Line 2) to ensure consistent, correct outcomes are achieved and drive best practice. Challenges QA findings to ensure they are fair and correct, based on risk appetite and policy.  
• Foster team collaboration, sharing knowledge and best practice and mentor colleagues to enhance team capabilities.
• Uses advanced analytical techniques and AI to analyse QA outcomes and data to identify trends and analyse/investigate more complex issues and root causes inform actionable insights and recommendations. 
• Presents insights to stakeholders and Forums (when required), influencing continuous improvement. 
• Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives.
• Embody and uphold Wise’s values in daily interactions. 

Qualifications

• Professional experience: 3+years of QA or experience of working cases in a relevant function (AML Investigation, SAR Reporting, Fraud, inclusive of coaching others in domain relevant subjects.
• Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations.
• Self-development: Is committed to learn and develop deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies. Share insights and best practice with colleagues. 

Functional skills:

• Quality Assurance methodology: Good experience of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria, root cause analysis and continuous improvement. Identifies opportunities and takes ownership for driving and influencing improvement across the QA team and wider organisation. 
• Risk and Compliance expertise relevant to the function, including ability to identify and assess risks, interpret and apply policy requirements and guidance, and a strong understanding of the regulatory environment. 
• Analytical Skills: Capable of reviewing complex customer files and evidence robust risk-based decisions regarding . 
• Training and competency assessment: Ability to train and coach QA Specialists on the technical aspects relevant to the domain, as well as all aspects of QA methodology, testing, scoring and root cause analysis to ensure QA Specialists achieve and maintain competency. 
• Systems & tools: Proficient at using systems, dashboards and AI tools to analyse data, trends and provide actionable insights. Actively drives opportunities to use AI for more complex analytical tasks, at individual and team level.  

Values & Behaviours

• Critical Thinking: Ability to critically assess information not just at case level but where relevant at an aggregate level (e.g. Segment, product etc) demonstrate attention to detail, constructively challenge, dig deeper where required, and make reasonable and robust decisions with clear rationale and audit trails. 
• Problem Solving with a proven ability to diagnose complex, systemic issues and identify and recommend actions and best practice. Ability to manage challenges to QA results in a proactive and constructive way. 
• Communication and stakeholder management skills: Can clearly explain risks, issues and communicate QA outcomes with key stakeholders at all levels.
• Adaptability: Proactively identifies, assesses and manages changes impacting the QA team to ensure QA delivers consistent and correct outcomes that stakeholders can trust and rely on. 

Additional Information

Why should you join?

If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Senior Specialist role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders.

Joining our quality org, you will go through Quality Academy accreditation as a core requirement of the role and a key metric for evaluating suitability during the probation period.

 I'm interested, how do I apply?

1. Send your CV and cover letter with the application question:  What makes you a good fit for the Quality Assurance role?
2. Case study - selected applicants will receive a case study as homework;
3. Interview - we’ll select candidates for an interview;
4. Final decision - After successful application an offer will be sent

A few important details about this position:

START DATE: January 2027 

• Visa Sponsorship: We are happy to support visa sponsorship for qualified applicants.
• Work Location: This is a full-time, on-site role based in our Tallinn office.
• Relocation: We don't have a relocation package available, so candidates will need to handle their own moving arrangements.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Compensation: 2950 to 3600 (EUR) (MONTHLY)