Wholesale KYC Operations Lead - New Client Onboarding

Join JPMorganChase as a Wholesale KYC Operations (WKO) Lead and manage how new clients are onboarded into our Malaysia franchise. This role suits an experienced leader who has experience managing high performing teams, drives measurable outcomes, and is passionate about client data integrity and compliance.

As a Vice President within the Wholesale KYC Operations (WKO) team, you will lead new client onboarding, ensuring client data meets regulatory and compliance standards at every stage. You will lead and develop a team, apply business acumen to support growth of the Malaysia franchise, and build strong partnerships across internal teams. You will drive process improvement, automation, and adoption of artificial intelligence tools to improve efficiency and consistency. You will also maintain a strong controls environment and ensure clear communication across the department during periods of change.

Job responsibilities

• Lead new client onboarding in Malaysia, ensuring full compliance with anti-money laundering and know your customer requirements at every stage.
• Own daily operational management and controls, ensuring consistent, high-quality delivery and timely sign-off of required metrics.
• Lead, coach, and develop the team, building trust and setting a clear vision to drive performance and accountability.
• Build team capacity through strategic resource planning, training, and succession planning.
• Apply business acumen to prioritize work in ways that support growth and outcomes for the Malaysia franchise.
• Drive process redesign, digital adoption, and continuous improvement initiatives that improve efficiency, accuracy, and control.
• Maintain and evolve standard operating procedures in line with new policies and emerging risk priorities.
• Establish and strengthen policies and procedures to maintain a robust controls environment.
• Communicate clearly and consistently across the department, keeping teams aligned on strategic and regulatory changes.
• Drive adoption of automation and artificial intelligence tools to reduce manual effort and improve consistency in execution.
   

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent.
• Minimum 10 years of relevant KYC/AML/client onboarding experience.
• Proven team lead experience with a transformation mindset, leading teams through adoption of automation, artificial intelligence-enabled analytics, or workflow tools to improve efficiency and embed consistent, well-controlled execution.
• Deep subject matter expertise in anti-money laundering and compliance, with coverage of Malaysia or broader APAC markets.
• Strong business acumen, with the ability to connect operational decisions to business and franchise outcomes.
• Strong stakeholder management skills, with the ability to build trust and influence across functions.
• Strategic thinker with proven ability to design and drive adoption of process improvements and transformation initiatives.
• Strong risk and control awareness, with the ability to prioritize effectively and meet critical deadlines.
• Confident and persuasive communicator, able to engage stakeholders at all levels and across mediums.
• Agile learner, able to quickly master new markets, products, and processes
   

Preferred qualifications, capabilities, and skills

• Prior experience leading a team, including coaching, performance management, and building trust.
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.