Full-Time

Principal Technical Product Manager

AI

Updated on 1/11/2025

Toast

Toast

5,001-10,000 employees

Technology platform for restaurant operations

Consumer Software
Fintech

Compensation Overview

$146k - $234kAnnually

Senior, Expert

Boston, MA, USA

This is a hybrid position.

Category
Product Management
Product Strategy
Product
Required Skills
Product Management
Requirements
  • 5+ years of PM experience working on highly visible initiatives, collaborating with cross-functional teams to ship great products.
  • 2+ years of experience developing and launching products and services within the AI space.
  • Demonstrated experience taking team strategy into account when making roadmap decisions and effectively communicating those strategic ties to both technical team members and c-suite executives.
  • A proven track record of solving amorphous problems, listening to and organizing large amounts of information into a coherent plan forward, and handling difficult prioritizations.
  • You facilitate critical conversations with ease; you have no trouble working with and juggling the (at times) competing priorities of multiple teams operating in different countries.
  • You build and cultivate healthy relationships with partners and keep teammates informed and engaged. You customize your communication style based on your audience and easily switch between verbal and written communication as needed.
Responsibilities
  • Convey your vision through well researched product roadmaps, working closely with product leaders and engineers, and participate in all levels of team planning.
  • Plan a technical roadmap for infrastructure & tooling, including meeting the needs of engineers and data scientists for increased functionality and improved experience, keeping in mind reusability, scale, and growth.
  • Work cross-functionally and cross-team to scale Toast’s AI products by evangelizing the AI Platform.
  • Work with engineering to plan sprints, write user stories, and test product features, and manage releases of product features.
  • Prepare executive-level presentations on your product strategy, roadmap, execution, and launch plans.
  • Keep your product ‘north star’ firmly at the forefront of your team’s vision.
Desired Qualifications
  • Master's degree in a related field (Computer Science, Business Administration, Statistics, etc.)
  • Experience launching products for developers.
  • Experience launching 0-1 AI related products.
  • Proven experience working with the hospitality industry.
  • Proven knowledge of Generative AI.

Toast provides a technology platform tailored for the restaurant industry, offering a range of products and services that help streamline operations, enhance customer experiences, and increase profitability. Its main product is an all-in-one point-of-sale (POS) system that integrates mobile ordering, online ordering, and gift card management, along with features for sales reporting, employee management, and customer relationship management (CRM). This integration allows restaurants to minimize their dependence on third-party services, leading to cost savings. Toast operates on a subscription model, charging restaurants a recurring fee for platform access, while also earning revenue from transaction fees, hardware sales, and additional services like restaurant loans. The goal of Toast is to empower restaurants to optimize their operations and improve their financial performance.

Company Stage

IPO

Total Funding

$874.5M

Headquarters

Boston, Massachusetts

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Toast's expansion into hotel restaurant technology opens new market opportunities.
  • The launch of Toast Invoicing simplifies catering and wholesale order management for restaurants.
  • AI-powered tools enhance customer satisfaction and streamline restaurant operations.

What critics are saying

  • Increased competition from SpotOn could impact Toast's market share.
  • Integration challenges from acquiring Delphi Display Systems may affect operational efficiency.
  • Expansion into hotel technology may stretch resources, impacting core restaurant services.

What makes Toast unique

  • Toast offers a comprehensive, cloud-based POS system tailored for restaurants.
  • The platform integrates front-of-house, back-of-house, and guest-facing technologies seamlessly.
  • Toast's Marketing Suite uses AI for targeted campaigns and personalized guest experiences.

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Benefits

Peer Nominated Toastie Awards

Professional Development Reimbursement Program

Sabbatical

Unlimited Vacation & Flexible Work Hours

Medical, Dental, & Vision Coverage + Wellness Stipend

Commitment to Employee Wellness