Inside Sales/ Customer Service Representative

Essential Functions:

Sell industrial hose, gasket and piping products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system
Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Prepares reports of business transactions in company database
Works with account managers to keep account activities up to date
Investigates and resolves customer problems with deliveries
Conduct technical research and work with customers to bring to market viable solutions
Interpret customer drawings, specifications, solid models and engineering data to then translate into an assembly bill of materials, price and quote from available information, then make fabrication drawings
Establish component part numbers, set up assembly parts, enter orders, purchase components, create drawings/die files for all branches, and schedule projects with production
Follow orders through the process from door to door, solving any problems along the way
Manage all files including purchase orders, drawings, specifications and models
This position is onsite and does not offer a remote work arrangement

Experience, Education and Skills:

Education: High school diploma or equivalent. Associates degree or higher is preferred.
Industry Knowledge: Must possess good working knowledge of engineering principals, solid modeling, welding and fabrication. Knowledge of industrial hose, gasket and piping required. Must be able to successfully function in a fast paced, high volume environment.
Tech Skills: Microsoft Office tools such as Word, Excel, Solid works, etc.

We offer:

Medical/ Dental/ Vision/ 401k
Paid Vacation and Holidays
Tuition reimbursement and ongoing development opportunities
A supportive, team-focused environment
Stability in a well-established company