Case Manager - Homeless Services
About the job
- A bachelor's degree in a Human Services field is required.
- Two years of experience working with homeless populations is required.
- Ability to work with a culturally diverse population.
- Maintain CPR and First Aid certification.
- A work schedule including some weekend and evening hours is required.
- Conduct the intake process with new clients within 24 hours of admission, including explaining resident rights and responsibilities and grievance procedures.
- Conduct psychosocial, vocational and educational, and housing assessments and document the assessments.
- Provide accurate, complete, and timely documentation of supportive social services and client progression or regression toward goals of securing permanent affordable housing.
- Prepare housing applications and assist clients with the housing application and interview process.
- Monitor and assess client progression or regression in behavior and appearance.
- Facilitate group and individual counseling, workshops, psychoeducation, and recreational activities.
- Conduct room and dormitory visits and inspections to assess personal hygiene, room cleanliness, and overall activities of daily living skills.
- Provide comprehensive case management services to an assigned caseload.
- Develop initial service plans and conduct service plan reviews for an assigned caseload as needed.
- Provide referrals to appropriate in-house and community-based medical, mental health, and supportive social services.
- Ensure clients attend meals and maintain appropriate nutritional intake.
- Provide crisis intervention and address emergency situations as appropriate.
- Assist with building evacuation during fire drills and building emergencies.
- Monitor client medication compliance and collaborate with nursing staff to monitor compliance.
- Refer clients to appropriate community resources as needed.
- Maintain accurate, complete, and timely client chart documentation in compliance with Department of Homeless Services, Office of Temporary and Disability Assistance, funder, and S:US standards.
- Facilitate the discharge and transfer process and document it.
- Attend staff meetings, case conferences, group supervision, and trainings.
- Escort clients to housing interviews as needed.
- Comply with S:US employee policies, procedures, and protocols; S:US corporate compliance policies; and New York State Department of Social Services rules, regulations, and statutes.
- Familiarity with the New York City public school system.
- Experience in a residential setting, group work, tenant organization, case management, referral, or community outreach.
About the company
S:US helps New Yorkers who face homelessness, disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma access a wide range of supports across New York City and Long Island. It coordinates services such as case management, housing and stabilization, behavioral health treatment, recovery supports, rehabilitation, advocacy, and community-based programs tailored to each person’s needs. By linking housing, health, justice, and community resources, S:US delivers integrated, place-based services that address multiple barriers at once rather than focusing on a single issue. The goal is to help people lead purposeful lives, improve neighborhoods, and break the cycle of poverty for current and future generations of New Yorkers.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1978
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Simplify's Take
What believers are saying
- The April 2026 crisis center adds recurring operating funding through 2031.
- Urban Farms and bed-stuy food programs deepen neighborhood visibility and referrals.
- TD's 2026 grant expands Homebase staffing during acute eviction pressure.
What critics are saying
- S:US depends heavily on New York public funding and contract renewals.
- Aerosolized political attacks on supportive housing threaten S:US's core Brooklyn model.
- If state reimbursement tightens, its housing-and-behavioral-health network faces existential contraction.
What makes Services for the Underserved unique
- S:US opened Brooklyn's sixth state-funded Crisis Stabilization Center in April 2026.
- S:US won a $250,000 TD Charitable Foundation grant for eviction prevention.
- S:US secured a $894,050 Truxton SRO contract through 2032.
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Company News
In partnership with Services for the Underserved, NYC Health Dept launched the city's first Public Health Vending Machine located at 1676 Broadway, Brooklyn (corner of Decatur and Broadway).