Full-Time

Workplace Partner

Posted on 6/18/2024

Intercom

Intercom

1,001-5,000 employees

AI-powered customer service solutions provider

Senior

London, UK

Required Skills
Management
Asana
Requirements
  • 5+ years of related experience (Workplace Experience, Office Management), preferably in tech environment
  • Consistent track record of building & nurturing workplace experience in a fast-paced, scrappy environment
  • Experience driving and delivering engaging employee events from ideation to execution
  • Strong project/program management experience, ideally within a Workplace team
  • Vendor management experience within an office/workplace environment
  • Collaborative working style, passionate about sharing ideas & feedback and working towards a common goal
  • Demonstrably self-motivated and autonomous. Comfortable with ambiguity
  • Proven ability to build relationships cross-functionally and across all levels of the business
  • Digitally-minded, experience with GSuite (mail, calendar, drive, docs) and Slack are essential. Coda, Asana, Envoy & OfficeSpace would be a big plus
Responsibilities
  • Drive Workplace Experience in London, serving as the local liaison to our employees, conveying a “get-it-done” attitude of intelligent service, tracking and responding to employee queries and requests
  • Own the condition of your local office at all times, working with on-site vendors and building management to make sure it is always tidy, professional, presentable, clutter-free & comfortable
  • Manage vendor relationships (catering, janitorial, maintenance) to ensure office services are always delivered to the highest standards
  • Set the tone for the office. Oversee the guest experience and ensure a consistent, personal and friendly experience for anyone coming into the office
  • Build relationships with internal stakeholders including EAs, IT, Onboarding & People Operations
  • Be a trusted partner to the London leadership team to optimize office use and support productivity
  • Execute engaging, creative events for London, in partnership with the global Workplace Experience team, including: monthly office events, company celebrations, holiday parties, summer BBQs, happy hours
  • Act as WE team point-of-contact for new hires in London and any visiting employees
  • Take ownership of global Workplace programs, as assigned. To include: Food, Events, Facilities, Visitor Experience. Implement processes to keep programs on track, monitor progress and feedback back to the wider People Org
  • Lead with data. Collect and share insights on tracked metrics to drive decision making
  • Maintain physical security by following internal procedures and liaising with building management as needed
  • Ensure the office is compliant with all Health & Safety regulations. Organizing First Aid & Fire Warden training for Intercom staff. Working with building management in relation to health and safety issues, such as fire drills

Intercom offers an AI-powered customer service solution that automates conversations, resolves issues faster, and boosts customer satisfaction, with features such as AI-powered chatbots, automation tools, and a lightning-fast shared Inbox. The platform is used by over 25,000 global organizations, including Atlassian, Amazon, and Lyft Business, to deliver seamless customer experiences and send over 500 million messages per month.

Company Stage

Series D

Total Funding

$291.9M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

2%

1 year growth

7%

2 year growth

0%

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.