Manager Implementation

About the role and team 

As a Manager, Implementation at Uber for Business, you will own the implementation process within your region.  Your team will work closely with Account Executives and clients to customize and drive the implementation strategy for our Enterprise, Mid Market, and SMB accounts. They will execute the strategy from launch through the initial 90 days post-sale with the goal of maximizing end-user adoption and usage. The Implementation Team’s product expertise makes them uniquely qualified to consult with customers, provide recommendations, and create a partnership experience that focuses on mutually beneficial initiatives that drive expansion.  You will collaborate closely with sales leaders and cross-functional teams to ensure we are maximizing revenue for both new and existing customers.

This is a hybrid role - our team collaborates in-person out of São Paulo 3 days/week (Tuesday-Thursday). We encourage our employees to work from our office on additional days if they desire to do so.

What you’ll do 

• Manage a team of Implementation Leads located in Brazil
• Collaborate closely with Sales Managers and Account Executives to manage launch expectations and track adoption and usage through the early customer lifecycle, specifically the first 90 days post-sale
• Map the processes of implementation, identifying roadblocks and solutions to meet the needs of each market or account type
• Create Salesforce reports to manage the implementation pipeline and also provide insight metrics on how to drive performance.
• Develop and maintain playbooks and performance trackers to support team performance and scalability
• Work effectively with cross-functional teams such as Product, Engineering, Support, and Sales Operations to resolve issues and implement solutions
• Create and localize client-facing materials such as presentation decks, launch announcements, and enablement materials for different markets in your region

Basic Qualifications 

• 8+ years of B2B experience, with 3+ years as a People Manager of customer-facing teams such as Customer Success, Implementation, or Account Management
• Proficient in leveraging data-driven insights to drive customer engagement, adoption, or sales strategies
• Excellent written and verbal communication skills, with strong interpersonal and stakeholder management capabilities
• Proven track record of operational and sales excellence, developing strategies to expand accounts and implementing them effectively
• Ability to collaborate in a fast-paced team environment, navigate ambiguity, and bring a strong sense of ownership
• Excellent organization, project management, and time management skills.
• English proficiency

Preferred Qualifications 

• Experience leading implementation, onboarding, or post-sale activation for Enterprise or Mid-Market customers, preferably in a high-growth, multi-stakeholder B2B environment.
• Experience with pipeline management, sales techniques, and objection handling
• Strong track record of partnering with Sales / Account Executives to manage handoffs, align launch expectations, and drive customer adoption
• Excellent operational and analytical skills, including experience using Salesforce, dashboards, and performance reporting to manage pipeline and improve team execution.