A valid driver's license, reliable transportation, and current automobile insurance are required.
The ability to travel between EBCAP locations and community sites is required.
Proficiency in data entry and basic computer applications is required.
The ability to maintain confidentiality and professional boundaries is required.
Candidates should have strong customer service and client engagement skills.
Candidates should be able to build trusting, respectful, and nonjudgmental relationships.
Candidates should have strong organizational skills and attention to detail.
Candidates should be able to manage multiple priorities in a fast-paced environment.
Candidates should have case management and resource navigation capabilities.
Candidates should have data entry and documentation accuracy.
Candidates should be able to work independently and collaboratively.
Candidates should demonstrate professionalism, confidentiality, and ethical decision-making.
Candidates should be committed to serving diverse communities with dignity and respect.
Candidates must be able to stand, walk, bend, kneel, crouch, climb, and perform physically active duties throughout the workday.
Candidates must be able to lift and carry up to 25 pounds using proper lifting techniques.
Candidates must be able to operate a computer, copier, printer, and other office equipment.
Candidates must be able to communicate effectively with clients, staff, and community partners.
Responsibilities
Conduct intake appointments and determine eligibility for LIHEAP services.
Complete assessments that identify client needs, challenges, and opportunities for support.
Connect individuals and families with EBCAP programs, public benefits, and community resources.
Assist clients with problem-solving strategies that promote long-term stability and self-sufficiency.
Maintain accurate case records and documentation.
Conduct outreach activities to increase awareness of LIHEAP and available community resources.
Provide services and support within community-based locations as assigned.
Promote EBCAP programs and assist with referral coordination across departments.
Build collaborative relationships with community partners to increase access to services.
Enter and maintain accurate client information and program data.
Prepare productivity reports and support required program reporting activities.
Ensure compliance with LIHEAP guidelines, program requirements, and agency standards.
Assist in promoting participation and engagement in EBCAP services.
Participate in Family Center and agency coverage rotations as needed.
Attend staff meetings, trainings, conferences, and professional development opportunities.
Support food pantry operations and other community-based initiatives when assigned.
Perform additional duties that support efficient program operations and client service delivery.
Desired Qualifications
Two to three years of professional work experience.
Experience working within social services, community action agencies, or human services programs.
Experience working with diverse populations.
Knowledge of community resources, public benefits, and supportive service programs.
Help Families Access Essential Energy and Support Services
East Bay Community Action Program (EBCAP) is seeking a compassionate, organized, and community-focused Family Advocate - LIHEAP/Safety Net to support individuals and families in accessing vital energy assistance and stabilization services.
In this role, you'll help clients navigate the Low-Income Home Energy Assistance Program (LIHEAP) and other support programs by conducting assessments, determining eligibility, providing referrals, coordinating services, and connecting families with valuable resources throughout the community. Your work will directly contribute to helping households maintain stability while empowering clients to achieve long-term success.
Job Description
The Family Advocate - LIHEAP/Safety Net serves as a key resource for individuals and families seeking assistance through LIHEAP and other EBCAP initiatives. This position conducts client intake, evaluates eligibility, provides case support, coordinates referrals, and promotes awareness of available services. The role also supports outreach initiatives, data reporting, and collaboration across programs to ensure clients receive comprehensive assistance tailored to their needs.
Client Support & Case Coordination
Conduct intake appointments and determine eligibility for LIHEAP services.
Complete assessments that identify client needs, challenges, and opportunities for support.
Connect individuals and families with EBCAP programs, public benefits, and community resources.
Assist clients with problem-solving strategies that promote long-term stability and self-sufficiency.
Maintain accurate case records and documentation.
Outreach & Community Engagement
Conduct outreach activities to increase awareness of LIHEAP and available community resources.
Provide services and support within community-based locations as assigned.
Promote EBCAP programs and assist with referral coordination across departments.
Build collaborative relationships with community partners to increase access to services.
Program Administration & Reporting
Enter and maintain accurate client information and program data.
Prepare productivity reports and support required program reporting activities.
Ensure compliance with LIHEAP guidelines, program requirements, and agency standards.
Assist in promoting participation and engagement in EBCAP services.
Team Collaboration & Additional Support
Participate in Family Center and agency coverage rotations as needed.
Attend staff meetings, trainings, conferences, and professional development opportunities.
Support food pantry operations and other community-based initiatives when assigned.
Perform additional duties that support efficient program operations and client service delivery.
Successful candidates will demonstrate:
Strong customer service and client engagement skills
Ability to build trusting, respectful, and nonjudgmental relationships
Excellent communication and interpersonal abilities
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Case management and resource navigation capabilities
Data entry and documentation accuracy
Ability to work independently and collaboratively
Professionalism, confidentiality, and ethical decision-making
Commitment to serving diverse communities with dignity and respect
Knowledge & Qualifications
Required Qualifications
High School Diploma or GED required.
Valid driver's license, reliable transportation, and current automobile insurance.
Ability to travel between EBCAP locations and community sites.
Proficiency in data entry and basic computer applications.
Ability to maintain confidentiality and professional boundaries.
Preferred Qualifications
Two to three years of professional work experience.
Experience working within social services, community action agencies, or human services programs.
Experience working with diverse populations.
Knowledge of community resources, public benefits, and supportive service programs.
Physical Requirements
Ability to stand, walk, bend, kneel, crouch, climb, and perform physically active duties throughout the workday.
Ability to lift and carry up to 25 pounds using proper lifting techniques.
Ability to operate a computer, copier, printer, and other office equipment.
Ability to travel between office and community locations.
Ability to communicate effectively with clients, staff, and community partners.