Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

Shift: Monday - Thursday | 7 am - 5:30 pm EST (4x10 shift)

The Opportunity

The Network Administrator II position will assist with the day to day operations of the network infrastructure that supports products and solutions to our Clients. Working with Development, Product, Production Support, and Build teams, the candidate will maintain, support, and optimize network infrastructure services to provide resiliency, stability, and meet the requirements of the business.

Day in the Life

The Network Administrator II position’s primary responsibilities include the support and ongoing maintenance of the network infrastructure to ensure stability, resiliency, security, and services to our clients.
This position will involve working and resolving service requests, incidents, problem tasks, and changes related to the Velera Network Infrastructure.
Participates in network device hardware and software upgrades, vulnerability remediation, and incident/alert response in support of maintaining the security posture of our products and for compliance requirements.
Engage in operational run activities such as standardization initiatives, routine compliance tasks, capacity planning, and network monitoring enhancements.
Monitor and support client telecom circuits, working with various carriers and vendors on incident resolution and optimization.
Engage in triage/incident bridge calls and participate in an on-call rotation providing after hours and weekend network support as needed
High level of Customer Service experience working with external customers, vendors and internal business departments to provide a high level of customer satisfaction
Provide technical consulting services to the company’s internal and external customers

Qualifications

Bachelor’s degree preferred
Cisco Certified Network Associate (CCNA) certification or equivalent experience
Relevant Industry certifications including Azure and/or AWS or equivalent experience
2-5 years relevant experience in subject matter
Solid experience configuring and maintaining Cisco routing/switching
Experience supporting layers 1-4 of the OSI model are highly preferred.
Support and management of security policies within a PCI compliant environment.
Utilize troubleshooting and analytical skills to participate in incident resolution and root cause determination
SD-WAN knowledge would be a plus
Knowledge of Wireshark, Solarwinds, ServiceNow, and/or ADO are helpful.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

$75,800.00 - $96,700.00 - $117,500.00 of salary range

The anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; however, actual compensation may vary based on a variety of factors, including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations. Velera is committed to providing competitive compensation that reflects both individual role and responsibilities, individual performance, and market.

Great Work/Life Benefits!

Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.

About the company

Velera is a payments-focused CUSO and integrated fintech solutions provider that serves credit unions and their members, working with more than 4,000 financial institutions across North America to offer an end-to-end product portfolio. Its platform centralizes payment processing and related technology, handling everything from processing to member services so credit unions can keep pace with industry changes and grow. Velera differentiates itself with decades of experience, a dedicated focus on credit unions, and a broad, integrated suite of services designed to move quickly and cover multiple needs in one package. Its goal is to help credit unions grow and better serve their members by delivering scalable, end-to-end payments and fintech solutions that adapt to the evolving financial landscape.

Company Size

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Company Stage

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Total Funding

N/A

Headquarters

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Founded

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Get referred to Velera

See people who can refer or advise you

Simplify's Take

What believers are saying

Glory's September 2026 partnership expands Velera's shared-branch network through TellerConcierge kiosks.
August 2026 fraud playbooks and July 2026 Risk Alert Manager address urgent member-loss pain.
Cedar Point selected Velera after RFP review for stronger payments, fraud protection, and support.

What critics are saying

Atmos Exchange rolls out late 2026 and Intelligence Point starts early 2027, delaying adoption.
Long phased integrations, like Cedar Point's late 2026 rollout, expose execution and churn risk.
Fiserv and Jack Henry can bundle processors, eroding Velera's niche and cooperative moat.

What makes Velera unique

Velera serves 4,000+ North American financial institutions across cards, fraud, analytics, and branching.
Atmos and Stellaris unify APIs, analytics, and marketing inside one credit-union stack.
Risk Alert Manager now handles Mastercard and Visa fraud actions in one workflow.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Paid Vacation
Paid Sick Leave
Paid Holidays

Company News

Velera

Sep 30th, 2026

Golden 1 Credit Union maintains member satisfaction during digital banking conversion with Velera Contact Center.

Golden 1 Credit Union maintains member satisfaction during digital banking conversion with Velera Contact Center. Summary: When Golden 1 Credit Union launched a major digital banking conversion, it partnered with Velera's Contact Center and Steady Momentum+ service model to support members through the transition. Velera helped the credit union manage more than 130,000 calls during the seven-week rollout, extending service capacity and providing specialized support for enrollment, login and navigation questions. Despite extraordinary call volume, Golden 1 maintained its 4.9 out of 5 member satisfaction score before, during and after the conversion, preserving member trust while modernizing the digital banking experience.

Hurricane Payments

Aug 20th, 2026

Velera arms Credit Unions against consumer-engaged fraud.

Velera arms Credit Unions against consumer-engaged fraud. Credit union service organization (CUSO) Velera has released a new resource designed to help credit unions navigate complex consumer-engaged fraud cases, the company said in a Thursday (Aug. 20) press release emailed to PYMNTS. Velera's "Consumer-Engaged Fraud Case Management Playbook" provides a framework for investigating claims, making informed filing decisions and reducing chargeback risk. It includes case management guidance, filing best practices, real-world examples, and tools and resources such as a case management checklist, according to the release. Consumer-engaged fraud is a growing source of losses for financial institutions and merchants. Because this form of fraud can involve legitimate cardholders who are either manipulated into fraudulent activity or intentionally misuse their accounts, it requires a more nuanced approach to investigating claims, the release said. Velera's new playbook builds on the "Consumer-Engaged Fraud Classification Guide" the company released in April, which helps credit unions identify and categorize key types of consumer-engaged fraud, including misuse, persuaded and collusive merchant fraud, per the release. Velera Managing Vice President of Risk Operations Nicole Reyes said in the release that credit unions can't rely on the signals and assumptions they use to evaluate traditional fraud when evaluating consumer-engaged fraud. "An authorized transaction doesn't necessarily mean the member acted knowingly, and a disputed transaction doesn't necessarily mean the member was a victim," Reyes said. "This is where context becomes critical. Credit unions need to understand what happened around the transaction, not just what happened during it, so they can protect members, manage losses and make decisions they can stand behind." Velera sounded the alarm on consumer-engaged fraud in March when it announced its "Consumer-Engaged Fraud Classification Guide." Velera said there are two types of consumer-engaged fraud: misuse and persuaded. Misuse happens when a "transaction or engagement is made or initiated without outside influence by someone who does not have authorization to use an account and is subsequently reported as fraud." Persuaded fraud happens when that transaction or engagement happens with outside influence "due to an authorized user of an account engaging with a third party that influences the completion of a transaction, which is then reported as fraud." The PYMNTS Intelligence and Velera collaboration "Defending the Member: How Credit Unions Are Responding to a New Fraud Landscape" found that consumer-engaged fraud is part of a rapidly changing fraud landscape. The report also found that as fraud risks grow, members expect their credit unions to detect, communicate and prevent threats in real time while preserving a seamless experience.

Hurricane Payments

Aug 13th, 2026

Velera named in U.S. News & World Report's latest Best Companies to Work For.

Velera named in U.S. News & World Report's latest Best Companies to Work For. Velera Recognized in U.S. News & World Report's 2026-2027 Best Companies to Work For Tampa, Fla. (Aug. 13, 2026) - Velera, the nation's premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, today announced it has been named one of the 2026-2027 Best Companies to Work For by U.S. News & World Report, the global authority in rankings and consumer advice. Velera was rated among the top overall companies on factors most heavily considered by job seekers during their employment search. Additionally, Velera was named one of the Best Companies to Work For in the Information Technology industry, as well as in the South. "Credit unions exist to improve the financial lives of the people and communities they serve, and that mission starts with how we care for our own team," said Velera CEO Chuck Fagan. "Creating a workplace where employees feel supported, empowered and connected enables us to better serve our credit unions, partners and stakeholders every day. We're honored to be recognized among the nation's best workplaces and remain committed to fostering a culture where people can grow, innovate and make a meaningful impact." U.S. News' Best Companies to Work For ratings offer a single location for employers, job seekers, budding professionals and HR leaders to see which companies are meeting their employees' needs best. The ratings examine employee sentiment using factors that include quality of pay and benefits, work-life balance and flexibility, job and company stability, physical and psychological comfort, belongingness and esteem, and career opportunities and professional development. "The 2026-2027 job market is rapidly shifting the way employers, employees and job seekers think about work, and subsequently, workplace culture," said U.S. News Vice President of Careers Carly Chase. "The list spotlights companies that scored high on multiple metrics that promote a positive work environment and everyday employee experience." Velera has always been committed to cultivating a diverse, equitable and inclusive organization where differences are embraced and celebrated. Earlier this year, TIME named Velera one of America's Best Private Companies, and Forbes included the company on its list of America's Best Midsize Employers. In 2025, Velera ranked No. 2 in its industry on Forbes' 2025 list of America's Best Employers for Women and earned recognition as one of Newsweek's America's Greatest Workplaces for Gen Z 2025. Velera was also named a Top 25 solution provider in IDC's 2025 FinTech Rankings, which features global technology companies providing solutions to the financial services and fintech industries. To calculate the U.S. News Best Companies to Work For, U.S. News considered private companies that have at least 1,000 employees and more than $500 million in annual revenue, as defined by ZoomInfo, and the 5,000 largest publicly traded companies by market cap. All considered companies were required to have at least 75 Glassdoor reviews written between 2021-2025. Supported by insights from a panel of experts, the methodology also factors in data, including employee sentiment and regulatory enforcement data, gathered from U.S. News' partners Revelio Labs, QUODD, ZoomInfo and Good Jobs First. About Velera Velera is the nation's premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider. With over four decades of industry experience and a commitment to service excellence and innovation, the company serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Velera leverages its expertise and resources on behalf of credit unions and their members, offering an end-to-end product portfolio that includes payment processing, fraud and risk management, data and analytics, digital banking, instant payments, strategic consulting, collections, ATM and POS networks, shared branching and 24/7/365 member support via its contact centers. For more information, visit velera.com. About U.S. News & World Report U.S. News & World Report is the global leader for journalism that empowers consumers, citizens, business leaders and policy officials to make confident decisions in all aspects of their lives and communities. A multifaceted media company, U.S. News provides unbiased rankings, independent reporting and analysis, and consumer advice to millions of people on USNews.com each month. A pillar in Washington for more than 90 years, U.S. News is the trusted home for in-depth and exclusive insights on education, health, politics, the economy, insurance, personal finance, travel, automobiles, real estate, careers and consumer products and services.

Finopotamus

Aug 4th, 2026

Velera included on the Forbes America's Best Employers for Women 2026 ranking.

Velera included on the Forbes America's Best Employers for Women 2026 ranking. * 4 hours ago Tampa, Fla. (Aug. 4, 2026) - Velera, the nation's premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, today announced it has been named to the Forbes list of America's Best Employers for Women 2026. Velera is one of 700 companies included on the list, ranking in the top 100 of employers overall and 14th in the Banking and Financial Services industry. This marks the third consecutive year the company has been named to the list, underscoring Velera's ongoing efforts to cultivate an inclusive workplace where women are supported in their professional growth and leadership development. Presented in collaboration with Statista, the world-leading statistics portal and industry ranking provider, the 2026 list is based on data collected through online panels, with over 146,000 women working for companies and institutions in the U.S. with at least 1,000 employees over the past three years. Only responses from women were considered. The analysis is based on three criteria: personal recommendations from current employees, public recommendations from previous employees and an index based on the percentage of women among top executives and board directors. These categories were evaluated and combined to create a final score, with companies with the highest scores making the list. "Velera is proud to be recognized as one of America's Best Employers for Women for the third consecutive year," said Velera CEO Chuck Fagan. "This award reflects the experiences of women across our organization and the culture we're committed to building at Velera - one where women have opportunities to grow, lead and succeed." Velera has always been committed to cultivating a diverse, equitable and inclusive organization where differences are embraced and celebrated. Earlier this year, Velera was named one of America's Best Private Companies by TIME. Additionally, Forbes included the company on its 2026 list of America's Best Midsize Employers. In 2025, Velera ranked No. 2 in its industry on Forbes' 2025 list of America's Best Employers for Women and earned recognition as one of Newsweek's America's Greatest Workplaces for Gen Z 2025. Velera was also named a Top 25 solution provider in IDC's 2025 FinTech Rankings, which features global technology companies providing solutions to the financial services and fintech industries. Forbes' full list of America's Best Employers for Women 2026 can be viewed at forbes.com/lists/best-employers-women/. About Velera Velera is the nation's premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider. With over four decades of industry experience and a commitment to service excellence and innovation, the company serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Velera leverages its expertise and resources on behalf of credit unions and their members, offering an end-to-end product portfolio that includes payment processing, fraud and risk management, data and analytics, digital banking, instant payments, strategic consulting, collections, ATM and POS networks, shared branching and 24/7/365 member support via its contact centers. For more information, visit velera.com.

CUbroadcast

Aug 4th, 2026

Velera included on the Forbes America's Best Employers for Women 2026 ranking.

Velera included on the Forbes America's Best Employers for Women 2026 ranking. Chuck Fagan Velera, the nation's premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, today announced it has been named to the Forbes list of America's Best Employers for Women 2026. Velera is one of 700 companies included on the list, ranking in the top 100 of employers overall and 14th in the Banking and Financial Services industry. This marks the third consecutive year the company has been named to the list, underscoring Velera's ongoing efforts to cultivate an inclusive workplace where women are supported in their professional growth and leadership development. Presented in collaboration with Statista, the world-leading statistics portal and industry ranking provider, the 2026 list is based on data collected through online panels, with over 146,000 women working for companies and institutions in the U.S. with at least 1,000 employees over the past three years. Only responses from women were considered. The analysis is based on three criteria: personal recommendations from current employees, public recommendations from previous employees and an index based on the percentage of women among top executives and board directors. These categories were evaluated and combined to create a final score, with companies with the highest scores making the list. "Velera is proud to be recognized as one of America's Best Employers for Women for the third consecutive year," said Velera CEO Chuck Fagan. "This award reflects the experiences of women across our organization and the culture we're committed to building at Velera - one where women have opportunities to grow, lead and succeed." Velera has always been committed to cultivating a diverse, equitable and inclusive organization where differences are embraced and celebrated. Earlier this year, Velera was named one of America's Best Private Companies by TIME. Additionally, Forbes included the company on its 2026 list of America's Best Midsize Employers. In 2025, Velera ranked No. 2 in its industry on Forbes' 2025 list of America's Best Employers for Women and earned recognition as one of Newsweek's America's Greatest Workplaces for Gen Z 2025. Velera was also named a Top 25 solution provider in IDC's 2025 FinTech Rankings, which features global technology companies providing solutions to the financial services and fintech industries. Forbes' full list of America's Best Employers for Women 2026 can be viewed at forbes.com/lists/best-employers-women/.

Velera

Network Administrator 2

About the job

Join the People Helping People

About the company

Get referred to Velera

Simplify's Take

What believers are saying

What critics are saying

What makes Velera unique

Benefits

Company News