Inetum

Global IT services for digital transformation

Change Manager Senior

IT OperationsConfirmed live in the last 24 hours

Full-timeCasablanca, MoroccoNo salary listedHybrid

About the Job

Requirements

A Bac+5 degree in computer science, information systems, or equivalent is required.
At least 7 years of experience managing IT changes in critical environments such as banking, telecommunications, or industry is required.
ITIL v4 certification is required.
Proficiency with change-management tools such as ServiceNow, Remedy, and Jira is required.
In-depth knowledge of cloud environments, including Azure and AWS, is required.
Knowledge of Windows and Linux systems and complex networks is required.
Ability to manage crisis situations and ensure service continuity is required.
Strong analytical, synthesis, and decision-making abilities are required.
Leadership and ability to bring together multidisciplinary teams are required.

Responsibilities

Define and implement the change-management policy in compliance with ITIL and Inetum standards.
Organize and facilitate change advisory board (CAB) meetings, arbitrate priorities, and ensure decisions are traceable.
Anticipate the technical, organizational, and financial impacts of changes.
Synchronize changes with other program initiatives.
Develop communication plans and support business and technical teams through change.
Measure change performance, propose optimizations, and ensure lessons learned are captured.
Produce a documented and approved change-management strategy.
Prepare weekly and monthly reports on key indicators, including successes, failures, and impacts.
Prepare communication plans and training materials for teams.
Document lessons learned and recommendations for continuous improvement.

Desired Qualifications

Prince2 or PMI certification is a plus.
Rigor, organization, and a strong sense of responsibility are desired.
Strong interpersonal skills and diplomacy in stakeholder management are desired.

Description du poste

🔧 Responsabilités clés

Stratégie de gestion du changement : définir et mettre en œuvre la politique de gestion des changements en conformité avec ITIL et les standards Inetum.
Pilotage des comités CAB : organiser et animer les comités de validation des changements, arbitrer les priorités et assurer la traçabilité des décisions.
Analyse de risques et impacts : anticiper les impacts techniques, organisationnels et financiers des changements.
Coordination multi-projets : synchroniser les changements avec les autres initiatives du programme .
Communication et conduite du changement : élaborer des plans de communication et accompagner les équipes métiers et techniques.
Suivi et amélioration continue : mesurer la performance des changements, proposer des optimisations et assurer le retour d’expérience.

Qualifications

🧑‍💻 Profil recherché
Bac+5 en informatique, systèmes d’information ou équivalent.
Expérience confirmée (7+ ans) en gestion de changements IT dans des environnements critiques (banque, télécom, industrie).
Certification ITIL v4 obligatoire ; Prince2 ou PMI est un plus.
Maîtrise des outils de gestion de changements (ServiceNow, Remedy, Jira).
🌍 Compétences techniques et comportementales
Connaissance approfondie des environnements Cloud (Azure, AWS), systèmes Windows/Linux, et réseaux complexes.
Capacité à gérer des situations de crise et à assurer la continuité de service.
Rigueur, organisation et sens des responsabilités.
Excellentes compétences relationnelles et diplomatie dans la gestion des parties prenantes.
📊 Livrables attendus
Stratégie de gestion des changements documentée et validée.
Rapports hebdomadaires et mensuels sur les indicateurs clés (succès, échecs, impacts).
Plans de communication et supports de formation pour les équipes.
Retours d’expérience et recommandations pour l’amélioration continue.
Excellente capacité d’analyse, de synthèse et de prise de décision.
Leadership reconnu et aptitude à fédérer des équipes pluridisciplinaires.

Informations supplémentaires

About the Company

Inetum

Global IT services for digital transformation

Inetum provides IT services for digital transformation in 26 countries, serving enterprises, SMEs, and public sector clients. It offers cybersecurity, cloud computing, predictive maintenance, and augmented reality, delivered through consulting, managed services, and proprietary software. It differentiates itself through a broad service portfolio, strategic partnerships with Microsoft and Sage, and a focus on tailoring solutions to fit each client’s needs. Its goal is to help clients adapt to a changing digital landscape, improving business agility and creating economic, managerial, and social opportunities.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Saint-Ouen, France
Founded: 1995

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