Epic Analyst
About the job
- Active Epic certification or accreditation in both Cupid and Radiant.
- At least 2 years of hands-on Epic build experience within Cupid or Radiant.
- 3–5 years of overall Epic or application analyst experience.
- Strong experience supporting Cardiology and Radiology workflows.
- Experience working maintenance and incident tickets, troubleshooting application issues, and completing request fulfillment.
- Ability to perform Epic build and configuration, testing, issue resolution, and ongoing application support.
- Ability to work independently and take on work based on changing business and operational priorities.
- Strong communication skills and experience working with clinical, operational, and technical stakeholders.
- Manage, prioritize, and resolve incident tickets, service requests, and maintenance work within established service-level agreements for Epic Cupid and Radiant.
- Perform hands-on Epic build, module updates, workflow enhancements, template maintenance, and system configuration across Cardiology and Radiology modules.
- Investigate application errors, interface issues, and workflow bottlenecks; perform root-cause analysis and execute fixes.
- Design and execute unit testing, integrated testing, and user acceptance testing for system upgrades, patches, and build changes.
- Partner with physicians, technologists, nursing staff, clinical directors, and technical teams to translate operational needs into effective technical solutions.
- Drive deliverables independently while adapting to shifting operational priorities and emergent clinical needs.
- Maintain technical documentation, build specifications, and operational standard operating procedures.
About the company
Tech Firefly provides outsourced technology solutions to help clients succeed. It offers software development (iOS, C++, Java), QA and usability testing for apps, hardware, and IoT, plus AI data labeling, robotic process automation, and blockchain. The company also handles end-to-end content management, customer care and sales support, and talent acquisition, using on-shore, near-shore, and off-shore teams. Its goal is to align with a client’s culture and brand journey while delivering high-quality software, support, and customer experience insights.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Santa Clara, California
Founded
2016
Get referred to Tech Firefly
See people who can refer or advise you
Simplify's Take
What believers are saying
- Tech Firefly's July 2026 site updates emphasize AI innovation, a currently hot enterprise buying category.
- Its services match rising demand for QA automation, moderation, and RPA across software teams.
- The broad delivery stack lets Tech Firefly sell multiple services into one account after initial QA wins.
What critics are saying
- The website showed Employees & Consultant 0+ on July 24, 2026, signaling extreme scale risk.
- No public 2026 funding, major clients, or contract wins exist, limiting credibility versus larger vendors.
- Outsourced testing and support face brutal pricing pressure from Accenture, Infosys, and Upwork-style talent markets.
What makes Tech Firefly unique
- Tech Firefly blends outsourcing, QA, AI data labeling, and customer support under one roof.
- The July 24, 2026 website frames its pitch around human-plus-AI delivery and cost optimization.
- Its Santa Clara headquarters and broad service catalog target clients needing flexible nearshore and offshore teams.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Remote Work Options