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Decagon

Builds AI agents for enterprise customer support

Growth Marketing Manager - Web & Search

SEO MarketingUpdated on Nov 10
Full-timeSan Francisco, CA, USA

About the Job

Requirements

  • Experience owning a company website day-to-day and working in a content management system (CMS), including shipping pages and changes without needing an engineer for every task.
  • Technical experience or comfort with HTML, CSS, scripting, or web development.
  • Expertise in SEO and AEO, including setting and executing strategy and tracking changes in AI-driven search.
  • Comfort with or curiosity about programmatic approaches to scaling content and search presence.
  • Fluency with SEO/AEO tools including Google Analytics 4 (GA4), Google Search Console, and Ahrefs, and ability to pull and interpret data.
  • Ability to set goals, measure results, and assess whether SEO/AEO work drives pipeline rather than only traffic.
  • Comfort managing outside contractors or freelancers and working closely with an internal team.

Responsibilities

  • Own the day-to-day execution of the website and project-manage and execute the website roadmap, including launching new pages and making ongoing site changes.
  • Build or improve workflows and tooling to accelerate publishing and remove manual bottlenecks.
  • Set and execute the strategy for visibility in traditional search and AI-driven search surfaces, including exploring programmatic approaches to scale beyond manual content production.
  • Perform hands-on SEO and AEO execution, manage a content contractor, and work with the internal team to keep content production moving.
  • Own website localization as the company expands into new markets and keep cookie consent and privacy policies updated.

Desired Qualifications

  • Experience with website localization or multi-market SEO, including hreflang and localized content strategy.
  • Experience building or working with programmatic SEO or content systems.
  • Familiarity with automation platforms such as Clay, Unify, or similar tools.
  • Experience working alongside a senior technical growth lead or growth engineering function.

About the Company

Decagon

Builds AI agents for enterprise customer support

Decagon builds AI customer support agents for large businesses, handling customer questions and requests over voice, chat, email, and text messages. Its platform connects these conversations to company records and internal tools, so an agent can check an order, change a reservation, or complete a support task. Customer experience teams define how agents should respond and when to pass a case to a person, while testing tools check behavior before changes reach customers. Businesses pay usage fees for the software, with charges tied to conversations or completed resolutions rather than the number of human support staff. Decagon was founded in 2023 and is headquartered in San Francisco.

Company size
501-1,000
Company stage
Series D
Total funding
$481M
Headquarters
San Francisco, CA
Founded
2023

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