Riccobene Associates Family Dentistry

Family dentistry offering routine, extractions, emergencies

Oral Surgery Patient Coordinator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeLeland, NC, USANo salary listedIn-person

About the Job

Requirements

At least 1 to 2+ years of oral surgery dental front office experience.
Experience verifying dental insurance and explaining benefits to patients.
Experience presenting treatment plans and collecting patient payments.
Experience scheduling and confirming appointments and managing a provider schedule.
Working knowledge of dental terminology and procedure codes.
Strong phone, computer, and typing skills.
Regular, predictable, on-time attendance for the full scheduled shift is essential.
This is an in-person role requiring attentive engagement with patients.
Maintain calm, friendly, and professional conduct while handling phones, a full lobby, and upset patients.
Communicate openly, support the office team, and take initiative to help.
Discuss costs and request payment clearly and confidently without pressuring patients or avoiding the conversation.
Take ownership of schedule openings and ensure patients leave with appointments.
Ensure insurance, payment, and patient information is accurate.
Maintain personal hygiene, grooming, and professional dress standards each shift.
Sit or stand at a front desk workstation for extended periods; use a computer, keyboard, and multi-line phone throughout the shift; speak and hear clearly in person and by phone; see clearly at close range to read screens, forms, and insurance documents; move between the front desk, lobby, and operatories; lift and carry office supplies up to 15 pounds; and maintain professional appearance and hygiene appropriate for close patient contact.
Provide at least two supervisor references; offers are contingent on satisfactory reference and background checks.

Responsibilities

Greet patients and manage check-in and check-out accurately and efficiently.
Answer phones promptly and convert new patient calls into scheduled appointments.
Manage the schedule by filling openings and cancellations and working recall and unscheduled treatment lists.
Confirm upcoming appointments by phone and text to reduce no-shows.
Ensure each patient leaves with their next appointment scheduled.
Verify insurance eligibility and benefits before appointments and explain coverage in plain language.
Present treatment plans and discuss fees, insurance estimates, and payment or financing options to help patients proceed with care.
Collect copayments and balances at the time of service and post payments accurately.
Keep patient records, forms, and account notes complete and accurate.
Coordinate with the clinical team to ensure smooth handoffs and follow-through.
Protect patient privacy and follow HIPAA requirements.
Complete a short video interview, followed by an in-office interview and working interview.
Complete a 90-day introductory period.

Desired Qualifications

Experience with Denticon practice management software.
Bilingual English/Spanish ability.

Oral Surgery Patient Coordinator

Riccobene Associates Family Dentistry · Leland, United States · — · Posted 2026-11-05

Workplace: on_site

Department: Airlie

Description

About the role
You are the first voice patients hear and the last face they see. We are looking for a Oral Surgery Patient Coordinator who shows up, stays positive under pressure, and takes ownership of a full schedule. You will help patients understand their benefits and costs, feel confident moving forward with care, and leave with their next visit booked.

What you will do

Greet patients warmly, and manage check-in and check-out accurately and efficiently
Answer phones promptly and turn new patient calls into scheduled appointments
Build and protect the schedule: fill openings and cancellations, work recall and unscheduled treatment lists
Confirm upcoming appointments by phone and text to reduce no-shows
Make sure every patient leaves with their next appointment scheduled
Verify insurance eligibility and benefits before appointments, and explain coverage in plain language
Present treatment plans and discuss fees, insurance estimates, and payment or financing options, helping patients say yes to the care they need
Collect copays and balances at the time of service, and post payments accurately
Keep patient records, forms, and account notes complete and accurate
Coordinate with the clinical team so handoffs are smooth and nothing falls through the cracks
Protect patient privacy and follow HIPAA requirements

What we need from you

Reliability. Regular, predictable, on-time attendance for your full scheduled shift is an essential function of this job. The front desk cannot open without you.
Presence. This is an in-person role. You are engaged, attentive to the patient in front of you, and smiling with a great warm tone.
A good attitude. You stay calm, friendly, and professional with a ringing phone, a full lobby, and an upset patient all at once.
Team first. You jump in without being asked, communicate openly, and help the whole office succeed.
Comfort with money conversations. You can talk about cost and ask for payment clearly and confidently, without pressure and without avoiding it.
Ownership of the schedule. You treat an open slot or a patient leaving without an appointment as a problem to solve.
Attention to detail. Insurance, payments, and patient information are right the first time.
Professional presentation. As the face of the practice, you maintain a high standard for personal hygiene, grooming, and professional dress every shift.

Qualifications

At least 1 to 2+ years of oral surgery dental front office experience
Experience verifying dental insurance and explaining benefits to patients
Experience presenting treatment plans and collecting patient payments
Experience scheduling and confirming appointments and managing a provider schedule
Working knowledge of dental terminology and procedure codes
Experience with Denticon practice management software is a plus
Strong phone, computer, and typing skills
Bilingual English/Spanish is a plus

Physical requirements
The following are essential to this role and must be met with or without reasonable accommodation:

Sit or stand at a front desk workstation for extended periods
Use a computer, keyboard, and multi-line phone throughout the shift
Speak and hear clearly to communicate with patients in person and by phone
See clearly at close range to read screens, forms, and insurance documents
Move between the front desk, lobby, and operatories throughout the day
Lift and carry office supplies up to [15] pounds
Maintain professional appearance and personal hygiene standards appropriate for close patient contact, including avoiding strong odors and fragrances

Our hiring process

Short video interview you complete on your own time, then an in-office interview [and working interview]
We contact prior employers for references, including questions about attendance, dependability, and teamwork. Please be ready to provide at least two supervisor references.
Offers are contingent on satisfactory reference and background checks
New team members complete a 90-day introductory period

What we offer
Medical, dental, vision / PTO / 401(k)

Apply

Apply at Riccobene Associates Family Dentistry

About the Company

Riccobene Associates Family Dentistry

Family dentistry offering routine, extractions, emergencies

Riccobene Associates Family Dentistry focuses on delivering dental care to local residents and families through a range of services like routine check-ups, extractions, and emergency care. The practice works by scheduling and performing dental procedures with a team of skilled professionals, guiding patients from check-in to check-out, and using patient feedback to improve service quality. They emphasize a comfortable environment to help patients with dental anxiety, and offer flexible scheduling and emergency appointments to meet urgent needs. Revenue comes from patient appointments and procedures. The goal is to build long-term patient relationships by providing personalized care and reliable access to dental services.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Cary, NC
Founded: 2000

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